Sandeep Soni
Gurgaon
Summary
Dynamic leader experienced in fraud prevention and risk management. Skilled in data analysis and team building, contributing to effective policy development and compliance oversight. Aiming to drive impactful changes in organizational fraud and risk strategies. Proven 11 years of experience in fraud prevention and risk management, with a track record of successfully leading a team in a similar role within a medium to large-sized organization.
Overview
13
13
years of professional experience
Work History
Manager
One Mobikwik System Limited
Gurgaon
07.2024 - Current
- Develop and maintain Fraud prevention policies, procedure, and guidelines to communicate findings and recommendations related to risk, fraud & KYC.
- Oversee and conduct fraud investigations when suspected fraudulent activity arise, Ensure that all incidents are appropriately documented, reported and resolved.
- Build and lead a high performance of fraud and risk management professionals. Provide a clear direction, support and mentoring to ensure the team's success.
- Collaborate with various departments, including finance, compliance, legal, and IT, to establish a coordinated approach to risk management and fraud prevention.
- Provide regular and ad-hoc reports to executive management and the Board of Directors on fraud and risk management activities, key performance indicators, and risk exposures.
- Merchant Operations, Compliance, KYC, AI Onboarding (BBPS – Bharat Bill Payment System).
- Various reports & dashboard, compliance, Escalations & AI onboarding
Deputy Manager
One 97 communication Service Pvt Ltd (PayTM)
Noida
03.2023 - 02.2024
- Risk management of Paytm merchants. Conduct comprehensive risk assessments for Paytm merchants & identifying potential risks and vulnerabilities across various processes and systems.
- Compliance & KYC management. Limit enhancement for QR, EDC, UPI, Debit card, Credit card, Postpaid, Wallet
- Prioritize effective action planning & execution to deal with Suspicious, Fraud & disputes scenarios. Various MIS reports on daily/Monthly to higher Management. Data extract via SQL queries
- Transaction monitoring, Audit, FTS, CTS, Risk alerts. Merchant activation, termination, block. SOP & policies owner to streamline the process. Played important role in PayTM automation system for the process.
- Risk Mitigation: Develop and implement effective risk mitigation strategies and controls to minimize the likelihood and impact of operational disruptions, fraud, and other adverse events.
- Risk Mitigation: Develop and implement effective risk mitigation strategies and controls to minimize the likelihood and impact of operational disruptions, fraud, and other adverse events.
- Audit, coaching, feedback, weekly one o one, performance discussion and team motivation as a leader. Establish and maintain a training program for the team for all necessary updates
Manager
PayPal India Service Pvt Ltd.
Bengaluru
01.2019 - 05.2022
- Global Financial Crime & consumer protection, Risk governance - APAC & EMEIA
- Risk Management, Financial crimes & Dispute management of PayPal consumers
- Risk assessment, evaluation, various reports to senior leadership. Data analysis, planning in order to get the desired output and results.
- Advanced strategic planning, proposals of new ideas and technology in global leadership forum
- Deep investigation during disputes audit. Internal & external Audits, Team audits, individual team member audits. Weekly one o one, coaching & feedback. Performance rating & discussion, Training program & new access request program for new hired employees
- · Compliance, KYC management, adhere TAT, timely address high important & escalated cases. Collaboration with different teams, global internal interaction with stakeholders, motivation and time management in the team, Leadership. Coordination with various banks JPMC, CITI, Wells Fargo, Bank of America, Bank of Scotland.
Assistant Manager
Nexxus Pay Service Pvt Ltd
Noida
08.2016 - 08.2017
- End to End operational risk management, merchant onboarding, merchant off boarding, Ecommerce Fraud, transaction monitoring, merchant fraud, customer fraud, Disputes management, Fraud prevention mechanism – Middle East Countries.
- Continuous risk assessments, evaluation and identifying potentials risks affecting payment gateway or ecommerce organization. Compliance, KYC docs, due diligence of merchant website, line of business, product & policies.
- Strategies and process planning for merchant fraud, customer fraud, disputes and transaction monitoring. Rules setup at FRM tool to mitigate the risk of loss and fraud. Internal and external tools to identify fraud and suspicious alerts. Prepared SOP & Guidelines. Periodical audit of merchant websites/product/policies to avoid future risk. Customer interaction order to identify merchant fraud. Hourly transaction ip address, bin, geo location wise.
- Periodical audit of merchant websites/product/policies to avoid future risk. Customer interaction order to identify merchant fraud. Hourly transaction ip address, bin, geo location wise. Coordination with business team to onboard the merchants and legal team to terminate.
- Coordination with different stakeholders and banks to address disputes and chargebacks.
- Team motivation, one-on-one coaching, and feedback, addressing internal team conflicts.
Senior Analyst
PayU India Pvt Ltd
Gurgaon
01.2015 - 08.2016
- Risk assessment, Evaluation, end to end risk operation activities, collaboration with various internal teams
- Merchant Pre-onboarding, Post Onboarding, transaction monitoring, merchant fraud, customer fraud, Disputes management, Fraud prevention mechanism
- Risk assessment & evaluation of merchant line of business, before and after onboarding on payment gateway.
- Merchant KYC, compliance, onboarding, transaction monitoring, merchant fraud, customer fraud. Coordination with business team, banks, legal team, teach team for bug fixing, Payout hold findings on confirmed fraud.
- Hourly transaction monitoring. Rule set up on FRM tool. LOB approval on emails to business team. Random audit of merchants and based on customers feedback. In case of negligence and fraud, Freeze merchant payment settlement, termination and settle future chargebacks.
Analyst
Quatrro Analytics Service Pvt Ltd
Gurgaon
08.2012 - 01.2015
- Disputes & chargeback management for JP Morgan Chase bank account holders
- Risk assessment management, Debit Cards Fraud
- Visa & Mastercard guidelines, appropriate actions according to schemes regulations
- Pre-arbitration cases, Account authentication, step by step investigations, appropriate action with in TAT.
- Chargeback reason code like C72, C75, C81, C83
Education
BBA - Management
MDU
07-2010
Skills
- Fraud investigation
- Risk management
- Policy development
- Compliance oversight
- Data analysis
- Team building
- Risk assessment, Risk Governance
- Global Financial Crimes
- Disputes, Transactions Monitoring, Merchant Fraud, Customer Fraud, Compliance Management, KYC
- Leadership
- Merchant Onboarding
- Customer Relationship Management
- BBPS
Timeline
Manager
One Mobikwik System Limited
07.2024 - Current
Deputy Manager
One 97 communication Service Pvt Ltd (PayTM)
03.2023 - 02.2024
Manager
PayPal India Service Pvt Ltd.
01.2019 - 05.2022
Assistant Manager
Nexxus Pay Service Pvt Ltd
08.2016 - 08.2017
Senior Analyst
PayU India Pvt Ltd
01.2015 - 08.2016
Analyst
Quatrro Analytics Service Pvt Ltd
08.2012 - 01.2015
BBA - Management
MDU