Sandeep Srinivasa
Bengaluru
Summary
HR leader with over 14 years of expertise in HR Service Design, Shared Services Management, and Project Leadership. Demonstrated success in enhancing employee experience through process standardization, automation, and effective vendor management. Skilled in leading cross-functional teams and driving continuous improvement initiatives to boost operational efficiency. Proficient in digital HR tools and frameworks, with a strong record of delivering high-quality service outcomes.
Overview
14
14
years of professional experience
Work History
Manager - Global HR Shared Services
Sapiens
Bengaluru
06.2023 - Current
- Lead the HR Shared Services team, establishing and implementing the HR Service Delivery Framework to enhance operational efficiency and employee satisfaction.
- Monitor SLAs and service metrics, ensuring seamless end-to-end query resolution in collaboration with vendors and the Process Excellence team.
- Drive process redesign through automation and technology enhancements to improve service levels and reduce manual tasks.
- Developed and implemented a self-service HR knowledge base, increasing employee autonomy in resolving queries.
- Spearheaded the ServiceNow implementation, optimizing ticket management and service workflows.
- Increased service volume by 50% through process improvements and automation.
- Standardized payroll and HR operational processes, reducing errors, and improving compliance.
- Identified and mitigated HR risks through process alignment and policy improvements.
- Created monthly reports for senior management summarizing operational performance metrics.
Assistant Manager - Global HR Shared Services
Sapiens
Bengaluru
11.2021 - 05.2023
- Spearheaded Shared Services implementation in Sapiens with India as central hub.
- Standardized global HR processes, developing escalation matrix and preparing SOPs for consistency.
- Collaborated with global stakeholders to expand HR service scope in Lithuania and Denmark.
- Monitored service delivery KPIs to ensure SLA adherence and enhance query resolution times.
- Transitioned contractor hiring processes globally, extending services to additional regions.
- Automated letter generation for appointment, offer, and merit letters, reducing manual tasks and errors.
- Played key role in implementing ServiceNow for efficient ticketing and workflow management.
- Identified opportunities for leveraging shared service capabilities by collaborating with other departments.
Team Lead - HR Operations
Societe Generale Global Solutions Centre Pvt. Ltd.
Bengaluru
04.2018 - 11.2021
- Optimized HR operations and employee experience by leading cross-functional team to enhance workflows.
- Managed team schedules, resolving operational issues and implementing process improvement strategies.
- Conducted performance audits to ensure adherence to quality standards.
- Identified and executed opportunities for process enhancements as needed.
- Monitored team performance against established targets, applying corrective actions when necessary.
- Provided leadership and guidance to team members, ensuring timely and high-quality task completion.
- Ensured compliance with industry standards and regulations throughout operations.
- Supported manager in developing strategic plans for future projects and objectives.
Senior Process Associate
Societe Generale Global Solutions Centre Pvt. Ltd.
Bengaluru
11.2015 - 03.2018
- Collaborated with cross-functional teams to achieve organizational goals.
- Resolved issues efficiently, showcasing strong problem-solving skills.
- Proposed innovative solutions to enhance team performance and outcomes.
- Fostered productive team environments to maximize workplace efficiency.
- Managed time effectively to ensure timely completion of tasks and deadlines.
Senior Process Associate
Hewlett Packard Global Solutions centre Pvt Ltd
Bangalore
12.2010 - 10.2015
- Guided learners in utilizing eLearning platforms and resolving technical issues.
- Assessed existing L&D programs by gathering participant feedback through surveys and interviews.
- Researched emerging trends in learning and development technologies to enhance tool selection.
Education
Executive MBA - Human Resources Management
Alliance University
Bangalore03.2024
Bachelor of Commerce - Finance and HR
Christ University
Bangalore04.2010
Skills
- HR shared services delivery
- Service excellence
- Employee experience
- Process standardization and redesign
- Operational efficiency
- Risk management
- Project planning and management
- Operations and workforce management
- Policy implementation
- Automation and optimization
- Vendor management
- Stakeholder engagement
- Operational metrics analysis and SLA monitoring
- Leadership development
Tool Proficiency
- ServiceNow
- SuccessFactors
- PeopleSoft
- Excelity
- HR Workways
- MS Office
Timeline
Manager - Global HR Shared Services
Sapiens
06.2023 - Current
Assistant Manager - Global HR Shared Services
Sapiens
11.2021 - 05.2023
Team Lead - HR Operations
Societe Generale Global Solutions Centre Pvt. Ltd.
04.2018 - 11.2021
Senior Process Associate
Societe Generale Global Solutions Centre Pvt. Ltd.
11.2015 - 03.2018
Senior Process Associate
Hewlett Packard Global Solutions centre Pvt Ltd
12.2010 - 10.2015
Executive MBA - Human Resources Management
Alliance University
Bachelor of Commerce - Finance and HR
Christ University
Similar Profiles
Hritick BhuiyaHritick Bhuiya
Technical Analyst at SapiensTechnical Analyst at Sapiens
Arnav MishraArnav Mishra
Sr Business Analyst at SAPIENSSr Business Analyst at SAPIENS
Isaac AndersonIsaac Anderson
Vice President of Sales at SapiensVice President of Sales at Sapiens
KAREEMULLA DADUGALLAKAREEMULLA DADUGALLA
Application Support Analyst at PVH SERVICES INDIA PRIVATE LIMITEDApplication Support Analyst at PVH SERVICES INDIA PRIVATE LIMITED
Varshika PrashanthVarshika Prashanth
Quality Assurance and Automation Engineer at Source Engineering ServicesQuality Assurance and Automation Engineer at Source Engineering Services