Sandeep Surkar

1) lead the implementation and maintenance of the plant quality system and ensure alignment with cummins Operating system

2) manage the site quality Team, operational Objective and deliverable, including annual operating plan targets

3) Develop implement and monitor quality assurance method and expectations to support plant operation

4) Ensure compliance with internal and external standard including APQP, PPAP and customer specific requirements.

5) Oversee quality metrics and improvement projects related

• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Calibrated instruments and scales in production area and quality lab.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Increased customer satisfaction through adherence to quality standards and customer requirements.
• Improved quality processes for increased efficiency and effectiveness.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Established team priorities, maintained schedules and monitored performance.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Leveraged data and analytics to make informed decisions and drive business improvements.

Operation department Responsibility:-

Duration Oct 2007 to March 2020

1) Leading the Production to achieve the department objectives w.r.t. Productivity, Quality, Cost, Delivery and Morale.

2) Ensure the safe working culture in shopfloor, by eliminating the unsafe condition and practices

3) Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

1) Responsible for the daily activities of multiple production teams including managing team members, housekeeping, and meeting production targets.

2) Works cross functionally to recommend and engage in improving safety, productivity, quality, and efficiency of operations.

1) Identifies training needs; develops and implements training plans.

2) Monitoring & analyze the day to day problems regarding production loss, quality defects, line rejections, Test bed rejection, Proto Engine status

3) Resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.

4) Plan and implement activities such as to improve productivity, reduce scrap rate.

5) Maintaining of IMS (QMS and EHS) documentation.

6) Facilitates kaizen and 5S activities to improve department performance and cost reduction.

• Prepared annual budgets with controls to prevent overages.
• Monitored key performance metrics to identify areas for improvement.
• Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Customer support department Responsibility:-

Duration:- Apr 2020 to May 2022

1) Take ownership and resolve complex customer complaints through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement

2) Technical Information Bulletins are initiated, and input is prepared for Field Rework Programs containing technical and cost data on proposed or approved engineering changes

3) Monitoring Key performance measure such as MTTR, Detractor, SE performance..

4) Inspects parts returned for warranty claims; gives advice and guidance to other Service Engineers and Claims Technicians

5) assists Service Development and Service Technology on product tooling and diagnostic recommendations

6) Identify the critical field issues and implement the continuous improvement projects through CFT.

7) Monitoring and completion of campaign activity on time

1) working in special project division

2) responsible for Engine Testing, inclination test, type test, validation test

3) Customization of Engine as per customer requirement

• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Resolved issues quickly to maintain productivity goals.
• Established clear priorities and production quality standards.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
• Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.

• Reworked positions and workflow based on individual abilities and production targets.
• Evaluated incoming materials for quality and amounts ordered.
• Reviewed project details to specify correct materials and equipment for job sites.
• Interacted with employees to demonstrate high standards and mitigate issues effectively.
• Established clear priorities and production quality standards.