Sandeep Surwade

( British Airways Customer Relations )

• Responding to customer's emails: Addressing customer questions, concerns, and requests promptly and professionally.
• Issue Resolution: Identifying and resolving customer issues or complaints effectively to ensure customer satisfaction.
• Providing Information: Offering accurate and helpful information about products, services, policies, and procedures.
• Quality Assurance: Ensuring that emails adhere to company standards for tone, language, and accuracy.

• Team building and delegation of responsibilities under constant supervision and providing effective and consistent customer services.
• To ensure while E-tickets issued/Re issued in case of last minute changes during check – in.
• Onward bookings made in case of delay's and ensure passengers are briefed prior to flight departure.
• To ensure all things are going rightly in case of issuance of ticketing and making reservation.
• Coordinating with load control for baggage make up.
• Collection of correct date change penalties/EBTs on every flight.
• Passport/Visa checks for international passengers, baggage services including computerized baggage tracing.
• Create World Tracer Etihad Airways, Air China, Fly Dubai reports for mishandled baggage or property irregularity.
• Flight report completed within 01hr of flight departure.
• Accurate reporting of all of above tasks at end of each shifts.
• Handling of check-in process and boarding gates, Making Announcements regarding flights, Making pre flight and post flight for revenue accounts.
• Doing Meet and Assist for VVIPs, VIPs, CIP etc..
• All audit coupons are sent to accounts dept on required dates.
• Any task assigned should be followed till completion and feedback given.
• Paper work for Schedule & Non schedule flights Cargo flights (Cargo manifest & Airway bills Flight clearance) such as Fed X , Qatar Airways ,Turkish Airline, Ethiopian Airline,Singapore Airline.
• Liaising with airlines to support their efficient operation and improved OTP and overall operations of all leading partner Airlines.