Sandeep Thirumalasetty

RPA Developer

Infosys pvt.limited

Bengaluru

01.2022 - Current

Developed and deployed end-to-end RPA solutions using Automation Anywhere based on business requirements.
Collaborated with business analysts and stakeholders to gather, analyze, and document process requirements and automation feasibility.
Designed process flow diagrams and PDD/SDD for the identified automation use case.
Integrated RPA bots with external systems such as SAP, Excel, Outlook, Web portals, and databases using APIs or connectors.
Conducted unit testing, UAT support, and hypercare during bot deployment in the production environment.
Monitored and maintained RPA bots in production environments to ensure optimal performance and minimal downtime.
Handled incident management and troubleshooting for bot failures, including root cause analysis and permanent resolution.
Performed daily health checks and log analysis for deployed bots across platforms like UiPath / Automation Anywhere, Power Automate.
Collaborated with development teams to implement bot fixes, enhancements, and optimize performance.
Managed bot schedules and job queues using Orchestrator / Control Room to ensure timely execution of processes.
Documented and maintained SOPs and support runbooks for all production bots and processes.
Participated in Change Control and Release Management processes to ensure safe deployment of new or updated bots.
Provided on-call support and issue resolution during critical business hours and off-hours as per SLAs.
Performed bot failure recovery and re-runs for failed transactions without impacting business timelines.