Sandeep Thota
Hyderabad
Summary
System Administrator with extensive experience at Colruyt Group India, specializing in BMC Mainframe and Control-M. Demonstrated ability to enhance SLA compliance and streamline IT processes. Skilled in incident management and problem-solving, with a strong focus on driving automation initiatives to boost operational efficiency.
Overview
4
4
years of professional experience
Work History
System Administrator
Colruyt Group India
Hyderabad
05.2022 - Current
- Provided L1/L2 support for critical infrastructure using BMC Mainframe, Control-M, and ServiceNow.
- Monitored IT systems with OMI and Dynatrace to achieve maximum uptime.
- Scheduled jobs, configured calendars, and supported deployments across various environments.
- Edited JCL, worked with CICS modules, and wrote basic COBOL scripts for automation.
- Utilized SQL and TOAD to modify OMI alerts as needed.
- Participated in automation initiatives to enhance SLA compliance and minimize manual tasks.
- Documented SOPs while collaborating with global teams for system upgrades and incident resolution.
- Nominated for Shift Lead due to exceptional leadership and performance metrics.
Proctor (Customer Executive)
Examity
04.2021 - 05.2022
- Provided real-time support during live examinations, ensuring seamless user experience
- Maintained compliance with GDPR standards in handling sensitive user information
- Assisted in process optimization and support ticket management, enhancing response time and customer satisfaction
Education
Bachelor of Technology - Electronics & Communication Engineering
Gokaraju Rangaraju Institute of Engineering And Technology
Hyderabad07-2020
Skills
- BMC Mainframe and Control-M
- ServiceNow and JIRA
- JCL editing and COBOL scripting
- CICS modules and SQL (basic)
- Dynatrace and OMI tool
- IT troubleshooting and problem solving
- Incident and change management
- Root cause analysis and decision making
- Team management
Professional Highlights
- Mainframe Proficiency: Gained Basic edit hands-on exposure to JCL, CICS, and COBOL scripting for process optimization
- Automation Contributor: Suggested and helped implement automation in routine monitoring, reducing alert response time by 25%
- Shift Handover Optimization: Initiated a structured shift-handover process, improving clarity and reducing escalations
- Leadership Potential: Proposed for Shift Lead role due to consistent performance, ownership, and team coordination
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
System Administrator
Colruyt Group India
05.2022 - Current
Proctor (Customer Executive)
Examity
04.2021 - 05.2022
Bachelor of Technology - Electronics & Communication Engineering
Gokaraju Rangaraju Institute of Engineering And Technology
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