Sandeep Tiwari
Rewa
Summary
Seeking career enhancements by contributing highest level of service and standard as Restaurant manager in the Hospitality sector, utilizing previous experience and expertise across career span through international and diverse exposure.
Experienced Restaurant Manager with over 6 years in the industry and a proven track record of delivering exceptional customer service while managing daily operations. Known for resolving customer complaints, and providing training to new employees. Seeking a position in a dynamic and progressive environment that will challenge and further utilize my abilities.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Taj exotica Resort and spa Andaman and Nicobar
Andaman and Nicobar
11.2024 - Current
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff to maintain high standards of service and efficiency.
- Oversaw inventory management, including ordering supplies and tracking stock levels.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Restaurant Manager
Orcha Palace
Madhya Pradesh
04.2024 - 10.2024
- Oversee daily operations, hygiene, and service standards.
- Train, supervise, and schedule staff while fostering a positive work environment.
- Ensure customer satisfaction by addressing queries and resolving complaints.
- Manage inventory, supplies, and vendor relationships.
- Monitor financial performance, control costs, and review daily reports/bills.
- Develop marketing strategies to boost sales and attract customers.
- Collaborate with chefs on menu planning, pricing, and quality standards.
- Drive long-term strategies to enhance efficiency, profitability, and guest experience.
Assistant Restaurant Manager
Dusit D2 Naseem Resort
Oman
04.2023 - 01.2024
- Reports to the Outlet Manager.
- Prepare schedules for all personnel according to the forecast.
- Be involved in the planning of promotion, beverage purchases.
- Training new employees on company procedures and policies.
- Serving as a liaison between the manager and other staff members.
- Creating new alcoholic beverages or updating existing recipes based on customer requests.
- Managing all Restaurant operations including staff scheduling, inventory, ordering supplies, and creating drink specials.
- Ensuring that customers receive prompt attention from wait staff and bartenders.
- Maintaining cleanliness of bar area and equipment to ensure sanitary conditions for patrons.
Captain
Intercontinental Beach & Spa Doha
Doha
02.2022 - 04.2023
- Determining when to stop serving alcohol to patrons who have had too much to drink.
- Preparing drink orders for patrons, including mixing beverages and serving them to customers.
- Monitor day-to-day operation.
- Supervised dining area to ensure smooth service and guest satisfaction.
- Trained and mentored junior waitstaff on service best practices.
- Coordinated with kitchen staff to streamline order delivery process.
- Managed reservations and seating arrangements for optimal guest flow.
Team Leader
Hyatt Palace
Hyderabad
04.2020 - 01.2022
- Responsibilities for Food and Beverage Service Staff.
- Directly report to your immediate supervisor.
- Follow the hotel's standard performance manual to complete all food and beverage service-related tasks.
- Familiarize yourself with the food and beverage menu to provide helpful suggestions to guests.
- Prioritize good customer service by addressing customer concerns and inquiries.
- Supervise the service team to ensure that they perform their duties to the highest standard.
- Ensure that all employees have received adequate training.
- Organize, plan, and control the supply of food and beverages while maintaining accurate records of stock levels.
- Minimize wastage, breakage, and spoilage.
- Use up-selling techniques to exceed guest expectations and increase revenue.
Guest Service Associate
Radisson Blu
Indore
07.2018 - 03.2020
- Perform all necessary food and beverage service tasks in accordance with the hotel's standard performance manual.
- Develop a comprehensive understanding of the food and beverage menu to assist guests and provide recommendations.
- Demonstrate excellent customer service skills, respond to customer complaints and queries, and maintain positive customer relationships.
- Supervise and manage the service team to ensure all duties are carried out to the highest standards.
- Ensure all employees receive adequate training to perform their duties.
- Organize, plan, and control supplies, maintaining accurate records of all beverage stock to ensure that required items are always available.
- Minimize wastage, breakage, and spoilage.
- Utilize upselling techniques to exceed guest expectations and increase revenue.
Education
Bachelor in Hotel Management -
Kalinga University
Raipur, Madhya Pradesh, IndiaDiploma in Computer Application -
Makhan Lal Chaturvedi
Madhya Pradesh, IndiaSkills
- Observation
- Decision making
- Effective Communication
- Team Collaboration
- Adaptability
- Staff training
- Inventory management
- Financial performance
- Marketing strategies
- Problem solving
- Effective communication
- Time management
Languages
- English
- Hindi
References
Mr. Shantanu Pratap Singh , Food Beverage Manager , Taj exotica Resort and spa Andaman and Nicobar.
+91 99834 59999
Extracurricular Activities
Awarded with Employee of the Month in Hyatt Place Hyderabad. Awarded with Supervisor of the Month in Dusit D2 Hotel Oman.
Personal Information
- Marital Status: Unmarried
- Religion: Hindu
Career Achievements
- Over 7 years of progressive hospitality experience across India, Qatar, and Oman.
- Proven expertise in restaurant management, guest service, and F&B operations.
- Skilled in staff training, scheduling, and fostering a positive work culture.
- Strong record in inventory control, cost management, and vendor relations.
- Experienced in menu planning, promotions, and marketing to boost sales.
- Recognized for ensuring high service standards, resolving guest issues, and driving customer satisfaction.
- Demonstrated leadership in supervising teams and optimizing operations for profitability.
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Restaurant Manager
Taj exotica Resort and spa Andaman and Nicobar
11.2024 - Current
Restaurant Manager
Orcha Palace
04.2024 - 10.2024
Assistant Restaurant Manager
Dusit D2 Naseem Resort
04.2023 - 01.2024
Captain
Intercontinental Beach & Spa Doha
02.2022 - 04.2023
Team Leader
Hyatt Palace
04.2020 - 01.2022
Guest Service Associate
Radisson Blu
07.2018 - 03.2020
Bachelor in Hotel Management -
Kalinga University
Diploma in Computer Application -
Makhan Lal Chaturvedi