Sandeep Trivedi
Seasoned IT Professional With Extensive Experience In Leading Cross-functional Teams And Driving Digital Transformation.
Bangalore
Summary
An accomplished leader with two decades of extensive experience and is renowned for integrating strategic vision, hands-on delivery, people-centric leadership, and transformative initiatives. Adept at crafting and executing strategic plans, driving successful project delivery, inspiring high-performance teams, and leading organizational transformations.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
7
7
Certificates
Work History
Director
CDW
08.2022 - Current
- As BU Head for Digital Velocity portfolio, overseeing five main practices, including Software Engineering (Full Stack Development), Intelligence Platform (B2B and B2C Commerce), Data Engineering (ETL & Data Mining), Quality Assurance (Manual & Automated Testing), and ServiceNow.
- Incubated and led specialized team of ServiceNow developers, orchestrating end-to-end client implementations across various modules, including CSM, ITSM, ITAM, and ITOM.
- Managed people operations for team of 200+ coworkers, overseeing performance appraisals, career development, and team management.
- Successfully scaled, built, and ran practice, driving new business development, ensuring delivery excellence, and optimizing operational efficiency.
- Led and promoted vendor partner relationships and branding initiatives, contributing to strengthened market presence.
- Collaborated closely with US stakeholders, aligning strategies to effectively run practice and meet organizational goals.
- Owned end-to-end responsibilities, from hiring through transition and service delivery to continual improvement.
Associate Director
KPMG
09.2019 - 07.2022
- As Enterprise Service Management (ITSM) Practice Lead, incubated and developed service management capabilities, leading team of 100+ resources and overseeing 14 teams covering wide range of ITSM processes and tools, including NOC, Service Desk, Incident, Problem, Change, Release, Configuration, Asset, Event, Availability, Vulnerability Management, ServiceNow development, ETL, and Project Management.
- Championed and advocated for standardization of global processes, ensuring consistent approach across business units.
- Led transition of clients from solutions implementation to end-to-end support, taking ownership of critical incidents and high-visibility requests, and driving proactive problem management and continual service improvement using Lean/Kaizen methodologies.
- Aided member firms/clients in conceptualizing and building ITSM as service offering, creating roadmaps for implementation.
- Conducted current state assessments for RPA initiatives and data center transformations, reviewing and analyzing system effectiveness and efficiency.
- Managed CAB calls for high-risk changes, and conducted webinars for internal and business stakeholders, emphasizing importance of each ITIL process for better service delivery.
Manager -CIO Advisory & Quality Excellence
KPMG
05.2014 - 08.2019
- Led successful implementation of ServiceNow projects, applying agile development principles and best practices for Incident, Problem, Change, Asset, and Configuration management applications etc.
- Drove creation of "Powered IT," pre-engineered solution on ServiceNow, streamlining ITSM modules and accelerating implementation timelines.
- Developed and implemented detailed processes, templates, and checklists based on Agile, DevOps, and ITIL best practices, utilized by 5,000-team members in Management Consulting group of both application development and maintenance teams.
- Led Quality and Process Excellence team, ensuring compliance with standards through periodic audits and reporting to executive leadership and achieved CMMI level 3 standards.
- Collaborated with partners and executive leadership to report on quality initiatives and performance models, demonstrating commitment to continuous improvement.
- Spearheaded effort estimation and reviews for new projects, providing proactive solutions and contributing significantly to successful migration projects.
Associate Consultant
Tata Consultancy Services
09.2010 - 04.2014
- Led multiple consulting engagements as Process SME, conducting current state process assessments, gap analyses, and defining target state processes.
- Served as SIAM consultant for World's Largest Light Natural Gas Exploration Company, designing processes for 23 service management processes across vendor partners and SDO.
- Directed Data Centre Assessment and Transformation roadmap for leading Norwegian telecom, conducting baseline maturity assessments for four data centers in Asia Pacific region.
- Implemented Capacity Management for UK investment bank, executed Factory Model engagement for world's largest pharmaceutical company and defined ITIL processes for Australian aviation client.
- Conducted process workshops, designed 14 service management processes for Target Operating model, and created service delivery models for IT shared services.
Global Process Manager
Unisys
12.2005 - 09.2010
- Global Process Owner for ITIL processes (Incident, Problem, Change, Release, Service Level Management, Knowledge Management) during bids, transitions, and assessments.
- Led ISO 20K implementation for Unisys, ensuring standardized processes and metrics globally, focusing on compliance.
- Managed global process training, ensuring compliance and completion.
- Implemented cost-saving process improvements and tools, enhancing turnaround times.
- Provided expertise in strategic performance management, process assessments, and technology applications.
- Assessed process compliance and effectiveness, evaluating ITIL tool integration.
- Led successful Cost Benefit Tool Consolidation Project implementation.
- Mentored teams on ITIL processes, ensuring client SLA compliance and operational efficiency.
Senior System Operations Specialist
IBM
06.2004 - 12.2005
Senior Technical Support Representative
Dell
11.2002 - 06.2004
Quality Analyst (Contract Employee)
Johnson & Johnson
11.2001 - 10.2002
Education
Master of Computer Applications - Computer Science
D.G. Vaishnav College
Chennai 07.1998 - 06.2001
Bachelor of Science - Physics
D.G. Vaishnav College
Chennai 06.1995 - 05.1998
Skills
IT Service Management
Project/Program Management
Service Delivery Management
Communication
Transformation Initiatives
Budgeting and Financial Planning
Client Relationship Management
People Management
Strategic Planning
Application Development Management
ServiceNow
SIAM
Cloud Computing
Timeline
Director
CDW
08.2022 - Current
Associate Director
KPMG
09.2019 - 07.2022
Manager -CIO Advisory & Quality Excellence
KPMG
05.2014 - 08.2019
Associate Consultant
Tata Consultancy Services
09.2010 - 04.2014
Global Process Manager
Unisys
12.2005 - 09.2010
Senior System Operations Specialist
IBM
06.2004 - 12.2005
Senior Technical Support Representative
Dell
11.2002 - 06.2004
Quality Analyst (Contract Employee)
Johnson & Johnson
11.2001 - 10.2002
Master of Computer Applications - Computer Science
D.G. Vaishnav College
07.1998 - 06.2001
Bachelor of Science - Physics
D.G. Vaishnav College
06.1995 - 05.1998
Certification
ITIL V4 Managing Professional Certified
Certifications Trainings
- ITIL 2011 Expert Certified
- ITIL V4 Foundation Certified
- ITIL V2 Service Manager Certified
- TOGAF 9 Foundation & Practitioner Certified
- Managing Successful Program certified (MSP)
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)