Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandeep Trivedi

BANGALORE,Karnataka

Summary

An accomplished leader with two decades of extensive experience and is renowned for integrating strategic vision, hands-on delivery, people-centric leadership, and transformative initiatives. Adept at crafting and executing strategic plans, driving successful project delivery, inspiring high-performance teams, and leading organizational transformations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director Delivery ServiceNow Practice

UST Global
03.2024 - Current
  • Successfully executed and supervised various ServiceNow implementation projects across the globe in the role of BU Head for ServiceNow Practice
  • Worked closely with cross-functional teams, stakeholders, and senior leadership to resolve service-related difficulties and elevate client satisfaction
  • Directed and supervised a group of more than 200 ServiceNow professionals
  • Consistently achieve project milestones within designated scope, timeline, and budget
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Director - Digital Velocity

CDW
08.2022 - 03.2024
  • Managed the operations of a 100 MN Digital Velocity portfolio as BU Head, including oversight of five key practices: Software Engineering, Intelligence Platform, Data Engineering, Quality Assurance, and ServiceNow.
  • Managed a team of over 200 coworkers, supervising their performance evaluations, career growth, and team management.
  • Oversaw the entire process from hiring to transition and made continuous enhancements.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Associate Director

KPMG
09.2019 - 07.2022
  • Led the incubation and development of service management capabilities in the Enterprise Service Management (ITSM) Practice Lead role.
  • Led a team consisting of over 100 professionals across 14 ITSM teams.
  • Conceptualized and built ITSM as a service offering, while creating roadmaps for implementation for member firms/clients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager -CIO Advisory & Quality Excellence

KPMG
05.2014 - 08.2019
  • Successfully implemented 20 + ServiceNow projects using agile development principles and best practices
  • Orchestrated the creation of 'Powered IT,' an innovative solution on ServiceNow, enhancing efficiency in ITSM modules and decreasing implementation timelines.
  • Headed the Quality and Process Excellence team to ensure adherence to standards via regular audits and reporting to senior management. Accomplished attainment of CMMI level 3 certification.

Associate Consultant

Tata Consultancy Services
09.2010 - 04.2014
  • Led multiple consulting engagements as Process SME, conducting current state process assessments, gap analyses, and defining target state processes
  • As a SIAM consultant, successfully implemented efficient processes for 23 service management systems throughout vendor partnerships

Global Process Manager

Unisys
12.2005 - 09.2010
  • Led as the Global Process Owner for ITIL processes in various bids, transitions, and assessments.
  • Led Unisys' ISO 20K project, ensuring consistent global processes and metrics to ensure compliance.

Senior System Operations Specialist

IBM
06.2004 - 12.2005

Senior Technical Support Representative

Dell
11.2002 - 06.2004

Quality Analyst (Contract Employee)

Johnson & Johnson
11.2001 - 10.2002

Education

Master of Computer Applications - Computer Science

D.G. Vaishnav College
06.2001

Bachelor of Science - Physics

D.G. Vaishnav College
05.1998

Skills

    • Strategic Planning
    • Verbal and written communication
    • People Management
    • Operations Management
    • Project Management
    • Budget Control
    • Partnerships and Alliances
      • Customer Service Management
      • Performance Evaluation and Monitoring
      • Hiring and Retention
      • Program Management
      • Contract and Vendor Management
      • Change Management
      • Employee Motivation

Certification

  • ITIL V4 Managing Professional Certified
  • ITIL 2011 Expert Certified
  • Certified ITIL V2 Service Manager Certified
  • TOGAF 9 Foundation & Practitioner Certified
  • Managing Successful Program Certified (MSP)
  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)

Timeline

Director Delivery ServiceNow Practice

UST Global
03.2024 - Current

Director - Digital Velocity

CDW
08.2022 - 03.2024

Associate Director

KPMG
09.2019 - 07.2022

Manager -CIO Advisory & Quality Excellence

KPMG
05.2014 - 08.2019

Associate Consultant

Tata Consultancy Services
09.2010 - 04.2014

Global Process Manager

Unisys
12.2005 - 09.2010

Senior System Operations Specialist

IBM
06.2004 - 12.2005

Senior Technical Support Representative

Dell
11.2002 - 06.2004

Quality Analyst (Contract Employee)

Johnson & Johnson
11.2001 - 10.2002

Master of Computer Applications - Computer Science

D.G. Vaishnav College

Bachelor of Science - Physics

D.G. Vaishnav College

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Sandeep Trivedi