Sandeep T S
Trichur
Summary
Dynamic professional with extensive experience in field operations and customer relationship management at Allset Business Solutions. Proven track record in training teams on safety protocols and enhancing project communication. Skilled in inventory management and compliance coordination, fostering a collaborative environment to achieve operational excellence.
Overview
20
20
years of professional experience
Work History
Field officer
Allset Business Solutions
08.2024 - 10.2025
- Coordinated field operations to ensure compliance with company standards.
- Trained team members on safety procedures and operational protocols.
- Collaborated with clients to understand project requirements and expectations.
- Managed inventory and equipment maintenance for field activities.
- Facilitated communication between field teams and management for project updates.
Team Leader
Allset Business Solutions
04.2021 - 09.2024
- Manage a portfolio of customer accounts to ensure timely payment of outstanding debts
- Communicate with customers via phone, email, and in-person to negotiate payment plans and resolve disputes
- Record and maintain accurate and up-to-date records of customer interactions and payments
- Investigate and resolve customer complaints in a timely and professional manner
- Analyze customer financial situations and recommend appropriate payment plans
- Identify potential risks and escalate serious issues to the manager as necessary
- Led team meetings to align project objectives and enhance collaboration.
- Coordinated workflow processes to ensure efficient project delivery.
- Implemented best practices for operational efficiency across projects.
- Analyzed project timelines and resources for effective planning and execution.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Team Leader
Comcube Technologies
08.2015 - 03.2021
- Manages a team of around twenty telesales executives
- Ensure everyone achieves target
- Training new and junior staff
- Encourage team members and creates positive work environment
Team Leader
RELIANCE BPO PVT LIMITED
01.2010 - 06.2010
- Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
- Producing accurate reports on team performance for senior managers.
- Ensuring that staff is motivated, monitored and measured in line with company targets and performance.
- Motivating the team to achieve high standards and KPI targets.
- Dealing with and resolving problems and issues which arise.
- Monitoring & reporting on standards & performance targets.
Assistant Team Leader
RELIANCE BPO PVT LIMITED
04.2009 - 12.2009
Customer Interaction Executive
RELIANCE BPO PVT LIMITED
12.2007 - 03.2009
Customer Service Representative
RELIANCE BPO PVT LIMITED
02.2006 - 12.2007
Education
Bachelor’s degree - Commerce
St.Josephs
Kuriachira03-2004
Skills
- Field operations
- Safety training
- Inventory management
- Compliance coordination
- Project communication
- Customer relationship management
Languages
English
Intermediate (B1)
B1
Malayalam
Proficient (C2)
C2
Tamil
Beginner
A1
Hindi
Elementary (A2)
A2
Timeline
Field officer
Allset Business Solutions
08.2024 - 10.2025
Team Leader
Allset Business Solutions
04.2021 - 09.2024
Team Leader
Comcube Technologies
08.2015 - 03.2021
Team Leader
RELIANCE BPO PVT LIMITED
01.2010 - 06.2010
Assistant Team Leader
RELIANCE BPO PVT LIMITED
04.2009 - 12.2009
Customer Interaction Executive
RELIANCE BPO PVT LIMITED
12.2007 - 03.2009
Customer Service Representative
RELIANCE BPO PVT LIMITED
02.2006 - 12.2007
Bachelor’s degree - Commerce
St.Josephs