SANDEEP VAISHNAV
Mumbai
Summary
Knowledgeable Senior Operations Manager with over 8 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Senior Manager - Operations
Delhivery
Mumbai
12.2022 - Current
- Proper implementation of the policies and also is a part of audit team to find gaps and provide time to time solutions.
- Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail).
- Managing the weekly creation and daily management of the line haul schedule and associated systems.
- Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments.
- Maintaining the SLA for each and every shipment to be received at customer premises within scheduled time.
- Ensuring right level of delivery performance from Trucking team & taking necessary actions to improve the overall performance.
- Deep dive a root cause analysis for all MPS Short sent, Client escalation, dispatch errors & fixing it with Supporting CAPA.
- Managing and performing ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems.
- Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy.
Senior Manager - Operations (West Region)
Zoomcar India Pvt Ltd
Ahmedabad
09.2021 - 09.2022
- Managing the Operations for 5 cities across Maharashtra, Gujarat & M.P. Cities for all business verticals.
- Direct team of 15 & indirect team of 300+ & Managing business operations for the West which is ~35% of overall India business.
- Working closely with central marketing, operations and support teams and use these resources to streamline the regional performance
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Consolidated vendors and re-negotiated contracts to optimize costs.
- Supply-Demand Mapping
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Working closely with top management team on budget - Planning, delivery, execution and evaluation.
Associate Business Manager
Zoomcar India Pvt Ltd
Ahmedabad
02.2020 - 09.2021
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Oversaw and improved deliveries through proactive coordination of daily operations.
Operations Manager
1MG Technologies Pvt. limited, Mumbai
Mumbai
04.2019 - 02.2020
- Overall Accountable for managing Warehouse and Logistics Operations.
- Regularly monitor operational performance in relation to the performance metrics, SLA compliance and business goals and
implement process improvement strategies to enhance operational efficiency - Review existing systems and procedures and designed controls/quality checks for various communication areas for achieving
higher operational efficiency, cost reduction, minimizing communication errors and improve metrics across all campaigns - Responsible for training, Warehouse Management, Inventory Management, Order processing, Logistics Fleet & Payment reconciliations
- Working proactively with various departments to realize inefficiencies and manage expectations
- Maintaining metrics and analyzing data to assess performance and implement improvements
- Part of a cross functional Audit team to ensure the compliance and procedures
Logistics Manager
1mg Technologies Pvt. Ltd, Mumbai
Mumbai
07.2017 - 03.2019
- Cost Ownership, Performance metrics and maintaining PnL of assigned Area
- Strategically plan and manage logistics, warehouse, transportation and customer service in the inventory team
- Maintains receiving, warehousing and distribution operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Maintaining metrics and analyzing data to assess performance and implement improvements
- Supervise, coach and train the logistics team and 3PLs
Process Associate
Thea Technologies Pvt Ltd (Pharmeasy)
Mumbai
03.2017 - 07.2017
- Oversee the fulfillment of PharmEasy Subscription orders to customers with achieving the Quality of Service metrics (quality, on-time handover to transport, fill rate, inventory accuracy)
- Accountable in providing the day-to-day operational updates on an hourly basis to the operations manager and daily EOD reports to the higher management without fail
- Accountable to the operations manager to participate in Operational Excellence initiatives; training the staff, to improvise quality and productivity.
Station Manager
Grofers India Pvt Ltd
Mumbai
07.2015 - 08.2016
- Ensure smooth functioning of operations for customers from placing the order to managing the final delivery at the doorstep
- Managed wide range of pilot projects to improve operational efficiency and production within company’s operating model
- Introduced new methodologies to amend operations and roll out operations strategy as per set project goals.
- Developed supply chain operations and ensured overall safety, quality, performance and customer satisfaction
- Played a vital role in leading returned / rejected products and planning center resources with existing supply base
- Involved in monitoring order management activities, logistics functions and inventory optimization guidelines
- Trained a team of Shift Managers (2-5 frontline supervisors) and build relationships with merchants for supply contracts
- Directed all aspects of company’s operations (Outbound and Inbound), recruitment and training on different data tools
Education
MBA - Supply Chain & Logistics Operations Management
2014-11
- Graduated with Merit Grade
- Ranked in Top 5% of class
Bachelor of Commerce -
2013-03
Skills
- Cost Optimization
- KPI tracking
- Data Analyst
- Supply Chain Management
- Warehouse Operations
- Inventory Management
- Team Building
- Logistics
- Procurement
- Quality Analyst
- Financial Management
- Safety Audits
Accomplishments
- Achieved Best Performance Award in Grofers for consistently maintaining high customer satisfaction for last 2 Quarter in March, 2016
- Achieved Star Pharmacy award in 1MG for Zero processing Error in April - June'18 Quarter
Computer Proficiency
- Proficient in Using Analytical Tools; Tableau, Quicksight, SQL
- Proficient in the use of MS office application including Excel (Advance) and PowerPoint
- Proficient in Using Ticket handling tools; Zoho, JIRA, Rezo.
Languages
Hindi, English, Gujarati
First Language
Additional Information
- Name : Sandeep Vaishnav
- Father's Name : Mr. Moti Ram Vaishnav
- Mother's Name : Mrs. Narbada Vaishnav
- DOB : 10/09/1992
- Sex : Male
- Marital Status : Married
- National : Indian
- Postal Address : Royal Medical Store, Vill. Jawad.
teh-Sarada, Dist - Udaipur, Rajasthan 313703
Timeline
Senior Manager - Operations - Delhivery
12.2022 - Current
Senior Manager - Operations (West Region) - Zoomcar India Pvt Ltd
09.2021 - 09.2022
Associate Business Manager - Zoomcar India Pvt Ltd
02.2020 - 09.2021
Operations Manager - 1MG Technologies Pvt. limited, Mumbai
04.2019 - 02.2020
Logistics Manager - 1mg Technologies Pvt. Ltd, Mumbai
07.2017 - 03.2019
Process Associate - Thea Technologies Pvt Ltd (Pharmeasy)
03.2017 - 07.2017
Station Manager - Grofers India Pvt Ltd
07.2015 - 08.2016
University Of Chester - MBA, Supply Chain & Logistics Operations Management
Mohan Lal Sukhadia University - Bachelor of Commerce,
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