Sandeep Vengalapuram

• Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
• Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

• Managed All Banking Operations and dealt with customer service issues.
• Accept service Requests from the customers and processed within the TAT
• Handling inward and outward clearing cheques.
• Process of transfer cheques, NEFT and RTGS transactions
• Regular office accounts checkup and movementry
• Handling service requests like Rekyc’s, No Nomination, dormant account activation for Individuals, Non-Individuals and also Government Accounts
• Handling statutory Notices
• Processing Corporate Internet Banking for Non – Individuals
• Handling NRI clients and their requests like Rekyc , Scheme Code Conversion from RI to NRI and NRI to RI
• Handling Stop Payment Requests, DD Cancellation and DD Revalidation
• Maintained Deep Relationship with HNI Customers.
• Deepening of CASA accounts through high value funds.
• Responsible to deal with investments and new accounts every day.
• Providing solution to the customer’s queries.
• Process teller transactions for customers including servicing client accounts
• Accepting all types of deposits, withdrawals, payments, transfers, loan payments and cash handling.
• Balancing daily cash deposits and bank vault inventory with a zero error rate
• Processing of transfer cheques, NEFT & RTGS
• Ensuring timely closure of vault within the stipulated time..

• Qualified for WOW (Winds of Winter) Contest which is driven by Circle Office.
• Achieved as a New Bussiness Champion for TATA AIG health policy contest which driven by Circle Office
• No escalation from any channel for the services in entire period.
• Received appreciation for the many Customers for handling their complaints/ Requirements effectively.
• No major observation found in any of the regulator’s audits and internal audits.
• Maintained the CRL of the branches within the limit thus increasing the branch profitability.
• Successfully handled Branch without any errors/ Op’s loss.

• Maintaining healthy relations with Colleagues, ensuring maximum customer satisfaction by achieving delivery & quality norms.
• Performance reporting on Team’s performance on a monthly basis.
• Assess needs for training to enhance job performance of team members.
• Leading&monitoring the performance of team members to ensure efficiency inoperations. Promote teamwork and responsiveness of individuals in their areas of responsibility.

Languages known : English, Telugu,hindi

Hobbies : Listening to music, playing chess and carroms.

I hereby declare that the above-mentioned information is correct to my knowledge and I bear the responsibility for the correctness of the abovementioned particulars. If given a chance, I will prove myself as an asset to your organization.