SANDEEP VERMA
Retail Professional
Mohali
Summary
Experienced retail operations professional with 14 years of proven success in store management, business development and team handling. Seeking a challenging role to leverage leadership, organizational, and customer service skills to drive business growth and deliver exceptional Customer experience.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Head Coach
Nike RJ corp.
05.2024 - Current
- Handling Nike concept door with 6000 sq ft.
- And monthly business of 1.05 Cr.
- Handling team size of 22 people.
- Inventory planning.
- Recruitment & Training.
- Driving YOY and MOM Growth.
Store manager
Reliance retail
03.2018 - 04.2024
- Worked with Reliance Retail Brand ‘’Project Eve’’
- Opened 3 stores in Punjab region for the brand.
- Was responsible for hiring and Training.
- Store Operation.
- Marketing and promotion.
- Inventory management.
- Store Audits.
- Store P&L.
Department manager
H&M
01.2016 - 03.2018
Was a part of 2 New Store opening team.
Worked across all 3 category during my tenure at H&M.
Team management. Driving store Operations. Manpower Planning. Weekly Feedback one on one with team member. Store KPI.
Department manager
Shoppers Stop Elante mall Chandigarh
01.2014 - 01.2016
- Worked with Men's , Ladies , and Sports Category during my tenure with shoppers stop.
- Handled a team size of 50 people with the business turnover of 28 cr annually.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions
- Communicated with managers of other departments to maintain transparency
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
Management Trainee SOP auditor
Shoppers stop Ltd.
11.2010
- Conducted process audits across 9 stores in north India.
- Ensured SOP scores improvement across region .
- Providing regular feedback to store management and top management to improve store's efficiency through SOP processes.
- Giving regular SOP Training to new joining and different departments in store.
Education
MBA - Marketing And Finance
Asia Pacific Institute of Management Studies
New Delhi, India 06.2008 - 05.2010
Some College (No Degree) - B.com
Rajiv Gandhi Degree College
Shimla, Himachal Pradesh 06.2005 - 03.2008
High School - Commerce
DAV Public School
Shimla, Himachal Pradesh 04.2003 - 04.2005
Skills
Customer service
Store KPI's
Inventory planning
Competition Mapping
Visual Merchandise
Inventory Control / Shrinkage
Customer Service / Loyalty
Vendor management
Team Recruitment
Store profitability
New Store Opening
Store SOP and process
Training
Sales and Target Vs Achievement analysis
Human Resource Management & Team Management
Retail Operations
Achieving daily target, Driving higher SPSF for the store, Like to like growth in KPI’s, Overall management of store maintenance, Sales analysis to improve top line, Customers touch point management, Management of customer feedback and complaints, Ensuring best customer service environment in store. Recruitment, Training, Manpower planning, Development of team and identifying candidates for next role, Ensuring 100% VM standards In store, Ensuring 100% SOP is being followed in store and Commercial audit of the store goes 100%.
Business Development
- Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets
- Monitoring competitor activities and devising effective counter measures
- Making strategies for increasing the profitability
- Taking all the measures to control the Operational cost and give better customer experience
- Keeping Team motivated for tougher tasks and high sales
Key Result Areas
- To ensure 100% Customer services standard in store
- To increase the profitability of the store
- Maintaining Daily, Weekly, Monthly Targets v/s achievement for the floor
- Making an action plan to achieve the monthly targets
- Handling customer feedback related to merchandise & Services
- Coordinating with Warehouse to get stock status & to get on time
- Conducting staff welfare and staff activities once in every weak
- Inventory management
- Organising weekly trainings for the team members
- Checking right merchandise mix to increase sale
- Planning and executing sale strategy to meet seasonal sales target
- Close monitoring of Fast movers and slow movers
- To ensure 100% SOP adherence
- Ensuring an accurate staff planner for department
Client relationship management
- Do all the vendor management related to store
- Discussion with different area managers and area supervisors to improve the business of particular brand in store
- Coordinating with different verticals in reliance to ensure the smooth functioning of store
- Carrying out any maintenance work required to be done in store
- 100% success rate of store inventory audit
Awards and appreciation
- Received best department Manager Award for H1 2012-13 at Noida shoppers stop
- Golden Mirror awards silver medal for best Department manager for north India
- Got an opportunity to handle store operation in H&M in absence of store manager
Personal Information
Date of Birth: 08/12/86
Training
- SOP
- Leadership and Team management
- Store management Training At H&M Global flagship store At Oxford circus London
- Store manager Induction programme Reliance retail office Richmond Road Bangalore
Timeline
Head Coach
Nike RJ corp.
05.2024 - Current
Store manager
Reliance retail
03.2018 - 04.2024
Department manager
H&M
01.2016 - 03.2018
Department manager
Shoppers Stop Elante mall Chandigarh
01.2014 - 01.2016
Management Trainee SOP auditor
Shoppers stop Ltd.
11.2010
MBA - Marketing And Finance
Asia Pacific Institute of Management Studies
06.2008 - 05.2010
Some College (No Degree) - B.com
Rajiv Gandhi Degree College
06.2005 - 03.2008
High School - Commerce
DAV Public School
04.2003 - 04.2005
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