Sandeep V K
People and Culture Leader
Bangalore
Summary
Dynamic and results-driven leader with over twenty years of extensive corporate experience across diverse business verticals. Expertise in building and managing high-performing teams while consistently delivering exceptional outcomes that drive organizational success. Supported by a robust academic background, including a Master's Degree in Project and Operations Management, a Bachelor's Degree in Commerce, a comprehensive CHRO course from XLRI, and two Executive Education Certifications from IIMB. Committed to fostering a people-centric culture that empowers individuals and enhances overall performance.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
General Manager, People and Culture
OSBIndia
05.2019 - Current
- Heading human resources for India with complete responsibility for people and culture
- Overseeing recruitment, business partnering and payroll activities
- Responsible for internal communication and social media
- Official signatory for the India entity
- Chair of the OSBI employee engagement team
- Chair of the India Corporate Social Responsibility steering group
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Head of HR (Apr 2021 – Sep 2024)
- Senior Manager (May 2019 – Mar 2021)
Senior Manager – Mortgage Servicing Operations
OSBIndia
01.2014 - 04.2019
- Reporting to the Country Head
- Leading all mortgage teams across underwriting, servicing and collections.
- Responsible for managing all operations related SLA
- Provided strong leadership to enhance team productivity and morale.
Manager – Solutions Architecture
ISGN
02.2013 - 01.2014
- Reporting to the Senior Vice President of Corporate Strategy
- Responsible for building solutions to meet client needs for a new process implementation or an existing client expansion
- Single point of ownership and accountability on all solution related elements specific to an assigned sales pursuit
Manager – Mortgage Servicing Operations
ISGN
04.2012 - 01.2013
- Handling functions for various clients across Default Mortgage Servicing with over 100 FTEs in India and 5 FTEs in the US
- Reporting to the Senior Vice President of Mortgage Operations
- Quality Assurance across 33 Bankruptcy, Foreclosure and Loss Mitigation processes
- End to End HAMP and Non-HAMP Loan Modification for a large mortgage servicer
- Managing customer service calls to ensure all defined SLAs are met
- Bi-lingual Call Monitoring and Loan Boarding Audit for a large client
Manager – Transition
ISGN
10.2011 - 04.2012
- Reporting to the Chief Operating Officer of International Operations
- Oversee all transition and internal projects through to completion and achievement of set objectives
- Set up global teams based on project needs, develop detailed project plans and communicate periodically to the stakeholders
Assistant Manager – Training and Transition Team
ISGN
08.2009 - 10.2011
- Reporting to the Chief Operating Officer of International Operations
- Monitor, track and report on various internal projects/initiatives to reduce costs and improve quality of delivery
- Handling transition projects from pre-sales stage to three months after go-live date ensuring all client SLAs are met
Team Lead – NCI Administrative
Ocwen Financial Solutions Pvt. Ltd.
08.2008 - 08.2009
- Reporting to the Vice President of Technology
- Transitioned and managed client services, payment processing and correspondence processing
- Lead a team of 10 members handling correspondence, payment processing and client services
Senior Training Executive – Corporate Training
Ocwen Financial Solutions Pvt. Ltd.
06.2008 - 08.2008
- Mentored and groomed trainers to successfully handle classroom training by adhering to the schedule and achieving the desired results
Training Executive - Corporate Training
Ocwen Financial Solutions Pvt. Ltd.
03.2006 - 06.2008
- Designed and delivered new hire process training sessions for Customer Relations Department and Performing Collections in the Bangalore facility
- Conducted ‘Train the Trainer’ and ‘Presentation Skills’ workshops for senior agents, Floor Leads and Team Leads
- Delivered the Ocwen Global Orientation Program for new hires
Associate – Customer Relations Department
Ocwen Financial Solutions Pvt. Ltd.
06.2005 - 03.2006
- Handled customer queries on loans serviced by Ocwen
Associate – MBNA (Credit Protection)
Transworks Pvt. Ltd.
01.2004 - 01.2005
- Outbound US call campaign for selling credit protection on credit cards
Marketing Executive
Golden Gate Properties Pvt. Ltd.
01.2003 - 01.2004
- Involved in ensuring that villas and apartments were constructed on time
Education
MBA - Project and Operations Management
ICFAI
Bengaluru, India01.2015
Bachelors in Commerce - Advanced Financial Accounting
Sri Bhagwan Mahaveer Jain College
Bangalore01.2005
XIIth - Computer Science
Cathedral Composite P.U. College
Bangalore01.2002
Xth - undefined
Bethany High School
Bangalore01.2000
Skills
Strategic planning
Certification
Executive Education Programs IIMB
Timeline
General Manager, People and Culture
OSBIndia
05.2019 - Current
Senior Manager – Mortgage Servicing Operations
OSBIndia
01.2014 - 04.2019
Manager – Solutions Architecture
ISGN
02.2013 - 01.2014
Manager – Mortgage Servicing Operations
ISGN
04.2012 - 01.2013
Manager – Transition
ISGN
10.2011 - 04.2012
Assistant Manager – Training and Transition Team
ISGN
08.2009 - 10.2011
Team Lead – NCI Administrative
Ocwen Financial Solutions Pvt. Ltd.
08.2008 - 08.2009
Senior Training Executive – Corporate Training
Ocwen Financial Solutions Pvt. Ltd.
06.2008 - 08.2008
Training Executive - Corporate Training
Ocwen Financial Solutions Pvt. Ltd.
03.2006 - 06.2008
Associate – Customer Relations Department
Ocwen Financial Solutions Pvt. Ltd.
06.2005 - 03.2006
Associate – MBNA (Credit Protection)
Transworks Pvt. Ltd.
01.2004 - 01.2005
Marketing Executive
Golden Gate Properties Pvt. Ltd.
01.2003 - 01.2004
XIIth - Computer Science
Cathedral Composite P.U. College
Xth - undefined
Bethany High School
MBA - Project and Operations Management
ICFAI
Bachelors in Commerce - Advanced Financial Accounting
Sri Bhagwan Mahaveer Jain College