Sandeep Yadav
New Delhi
Summary
Customer Success Specialist with over 2 years and 10 months of experience in client relationship management, service optimization and driving customer satisfaction. Skilled in fostering client retention, leading strategic upselling initiatives, and improving service levels to enhance platform utilization and driver revenue growth. Passionate about delivering exceptional customer experience and ensuring seamless onboarding and adoption of SaaS platform
Overview
5
5
years of professional experience
Work History
Customer Success Manager And Implementation
Zimyo Pvt Ltd
Gurugram
01.2023 - Current
- Managed and nurtured relationships with 12 key Enterprise accounts, ensuring customer satisfaction and retention, while managing a portfolio of 25 Lakhs.
- Conduct regular check-ins and strategic discussions with clients to identify opportunities for platform optimizations, upsell/cross-sell, and overall account growth.
- Provide in-depth training sessions and knowledge transfer to clients, empowering them to maximize the value of the platform.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Work closely with internal teams, including Sales, Product, and Technical Support, to advocate for customer needs, to avoid escalations, and to ensure there is no client churn in the journey.
- Meeting with the clients to understand customer requirements to grow business and how our product can fit in.
Customer Success Manager
Knorish
Gurugram
11.2021 - 01.2023
- Led the customer onboarding journey, guiding clients through platform functionalities and providing smooth onboarding experiences.
- Knowledge of the domain, key features, and overall product.
- Worked very closely with the product and implementation team to track escalations, enhancement requests, and bugs.
- Ensure that all customer or internal inquiries are responded to in a timely manner.
- Collaborating with the product development team to provide feedback from clients about the product requirement and lookout for product customizations' feasibilities.
Management trainee (Internship)
Data Peace AI Technologies Pvt. Ltd.
Gurgoan
07.2019 - 08.2019
- Generating, prospecting, and Approaching leads(through Cold Calling, Sharing Email Proposal, etc.)
- Conducted client visits to manage the sales process and followed up to ensure high customer satisfaction
- Collaborated with the technical team to solve product-related issues and test software to fill operational gaps
- Gained an understanding of the business customer's needs and requirements
Education
MBA - Marketing, International Business
Institute of Business Management & Research
Gurgoan01.2020
BBA -
Manav Rachna
Gurgoan01.2018
Class XII - CBSE
Chiranjiv Bharti School
Gurugram01.2015
Class X - ICSE
Mussoorie Girls & Boys School
MussoorieSkills
- Customer Service
- Project Management
- Technical Support
- CRM
- MS Office (Word, Excel)
- Relationship Building
- Basic Knowledge Of HTML
- Onboarding & Adoption
- Active Listening
- Collaboration
Timeline
Customer Success Manager And Implementation
Zimyo Pvt Ltd
01.2023 - Current
Customer Success Manager
Knorish
11.2021 - 01.2023
Management trainee (Internship)
Data Peace AI Technologies Pvt. Ltd.
07.2019 - 08.2019
MBA - Marketing, International Business
Institute of Business Management & Research
BBA -
Manav Rachna
Class XII - CBSE
Chiranjiv Bharti School
Class X - ICSE
Mussoorie Girls & Boys School
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