Sandeep Yadav
New Delhi
Summary
With 3.5 years of experience in client onboarding, account management, and customer success, I specialize in delivering reliable and efficient services to both domestic and international clients. I have also managed escalations, streamlined processes, and achieved high client satisfaction through effective relationship management. Currently, I serve as the Senior Manager – Customer Onboarding and Success at Zimyo, a leading HRMS solutions provider, where I continue to strengthen client trust and service delivery.
Overview
6
6
years of professional experience
Work History
Senior Manager – Customer Onboarding & Success
Zimyo Pvt Ltd
Gurugram
01.2023 - Current
- Orchestrated an end-to-end onboarding process for mid- to enterprise-level HRTech clients, encompassing HRMS, Payroll, PMS, and Recruit modules.
- Increased product adoption, delivered impactful business outcomes, and mitigated churn risk through strategic initiatives.
- Cultivated robust relationships with key stakeholders, such as CHROs, HR Managers, Admin Heads, and Payroll stakeholders, aligning with their business objectives.
- Conducted Quarterly Business Reviews (QBRs), pioneered feedback loops, and shared product roadmaps to elevate clients' engagement and satisfaction.
- Collaborated with Support, Product, and Tech teams to troubleshoot and resolve issues, ensuring compliance with SLAs, and timely resolutions.
- Provided mentorship to Customer Success Executives, fostering their professional development and growth.
Customer Success Manager
Knorish
Gurugram
11.2021 - 01.2023
- Led the customer onboarding journey, guiding clients through platform functionalities and providing smooth onboarding experiences.
- Knowledge of the domain, key features, and overall product.
- Worked very closely with the product and implementation team to track escalations, enhancement requests, and bugs.
- Ensure that all customer or internal inquiries are responded to in a timely manner.
- Collaborating with the product development team to provide feedback from clients about the product requirement and lookout for product customizations' feasibilities.
Management Trainee (Internship)
Data Peace AI Technologies Pvt. Ltd.
Gurgoan
07.2019 - 08.2019
- Generating, prospecting, and Approaching leads(through Cold Calling, Sharing Email Proposal, etc.)
- Conducted client visits to manage the sales process and followed up to ensure high customer satisfaction.
- Collaborated with the technical team to solve product-related issues and test software to fill operational gaps.
- Gained an understanding of the business customer's needs and requirements.
Education
MBA - Marketing, International Business
Institute of Business Management & Research
Gurgoan01.2020
BBA -
Manav Rachna International University
Gurgoan01.2018
Skills
- Customer service
- Project Management
- Technical Support
- CRM
- MS Office (Word, Excel)
- Relationship building
- Basic Knowledge of HTML
- Onboarding and adoption
- Active listening
- Collaboration
Accomplishments
- Star of the Month Award
Timeline
Senior Manager – Customer Onboarding & Success
Zimyo Pvt Ltd
01.2023 - Current
Customer Success Manager
Knorish
11.2021 - 01.2023
Management Trainee (Internship)
Data Peace AI Technologies Pvt. Ltd.
07.2019 - 08.2019
MBA - Marketing, International Business
Institute of Business Management & Research
BBA -
Manav Rachna International University
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