Summary
Overview
Work History
Education
Skills
Websites
Projects Internships
Competitive Exams
Timeline
Generic

Sandeep Yadav

Gurgaon

Summary

Results-oriented leader in Operations, Strategy, and Program Management with over 9 years of experience driving growth and transformation across high-growth startups in e-commerce, logistics, and consumer technology, Known for building scalable, customer-centric processes and leading strategic programs that deliver measurable business impact.Proven track record in:Driving operational efficiency through process redesign, automation, and performance optimization.Scaling supply chain operations pan-India with a focus on cost reduction, SLA adherence, and partner enablement.Optimizing P&L performance by aligning operational execution with strategic business goals.Delivering exceptional customer experiences via service innovation, partner training, and tech-enabled workflow.

Overview

9
9
years of professional experience

Work History

Associate Director - Operations (Marketplace)

Cashify
Gurgaon
12.2021 - Current
  • Own end-to-end marketplace operations including P&L, customer experience, and supply chain across India.
  • Transitioned pickup SLA from T+2/3 to same-day across 40+ cities; expanding to 100 cities by 2025.
  • Drive category-level decision-making and planning, including budgeting, resource allocation, and operational investments.
  • Developed and executed high-impact operational strategies to boost efficiency, scalability, and cost optimization across all verticals.
  • Led daily operations while ensuring adherence to internal benchmarks and industry best practices.
  • Implemented continuous improvement initiatives to elevate productivity and service quality while reducing operational overheads.
  • Built and manage a network of 900+ partners; on track to scale to 1,300+ by 2025.
  • Implemented city-level logistics where partner availability was low, improving lead conversion.
  • Collaborated cross-functionally to align go-to-market strategies and operational goals.
  • Launched SKU-level GMV tracking and incentive programs; monitor 10,000+ daily leads.
  • Leverage data analytics to identify trends and inform strategic decision making.
  • Hire, train, and manage senior operational leaders to scale execution capacity and maintain high performance.
  • Track and improve KPIs & KRAs across verticals, leveraging data-driven insights to drive accountability and outcomes.
  • Set the vision and direction for the team, promoting ownership and operational excellence across levels.
  • Manage top-line and bottom-line performance, ensuring alignment with long-term business objectives and profitability targets.
  • Lead a high-impact team of 2 General Managers, 3 Associate General Managers, and 7 Senior Managers, while coordinating directly or indirectly with over 900 partners across India.

Operations Manager

Flipkart
Gurgaon
04.2021 - 11.2021
  • Handled mid-mile & last-mile logistics; managed 500K shipments/day and 750+ delivery agents.
  • Oversaw and managed daily mid-mile and last-mile logistics operations to ensure seamless execution, optimal resource utilization, and high customer satisfaction levels.
  • Successfully managed the execution of up to 500,000 shipments per day.
  • Initiated and led internal audits to ensure strict adherence to processes, policies, and compliance norms across operational functions.
  • Planned and managed vehicle routing, vendor negotiations, and third-party logistics (3PL) coordination to ensure optimal fleet availability and timely deliveries.
  • Led the recruitment, on-boarding, and training of new TLs and delivery supervisors. Fostered a culture of accountability, ownership, and continuous improvement.
  • Reduced operational costs via SOPs, audits, and performance reviews.
  • Led cost optimization across manpower, vehicles, and consumables.
  • Lead, Mentor and develop a high performing team.
  • Take ownership of new initiatives-set up early business lines, pilots based on strategic goals.
  • Continuously evaluate performance metrics and drive operational improvements.
  • Manage Full P&L, control costs and ensure budget compliance while driving margin improvement.
  • Track, analyze and report on operational, sales and fulfillment KPIs.
  • Design and implement Scalable organizational structures, charters and decision making processes.
  • Managed a large team comprising 2 Assistant Managers, 15 Team Leaders, and 70+ Delivery Supervisors. Indirectly oversaw a fleet of 750+ delivery executives, ensuring daily targets and service level agreements were consistently met.

Program Manager, Central Operations

Milkbasket
01.2020 - 04.2021
  • Implemented barcode-based tracking system, reducing packing errors from 0.60% to 0.25% through enhanced item traceability and process discipline.
  • Established SOPs for handling fragile items, leading to a significant drop in spoilage rates from 2.30% to 1.10%, improving product integrity and customer satisfaction.
  • Launched the 'Star Awards Program' to recognize high-performing Managers and Team Leaders, cultivating a culture of ownership, accountability, and positive competition.
  • Redesigned the packing process by introducing an owner-less model, improving warehouse throughput and reducing the need for one resource per packing table.
  • Led cross-functional deployment of central initiatives across multiple cities, ensuring consistent execution and alignment with strategic roadmaps.
  • Introduced a last-mile delivery audit program, bringing down delivery errors from 0.80% to 0.35% by enhancing compliance, route accuracy, and partner performance tracking.

Operations Manager, Gurgaon Warehouse

Milkbasket
10.2018 - 01.2020
  • Managed end-to-end warehouse operations, overseeing 25,000 daily orders with a team of 450+ delivery personnel, ensuring timely fulfillment and adherence to SLAs.
  • Implemented first-mile and last-mile audit frameworks to track service quality, leading to a more consistent and reliable customer experience.
  • Conducted root cause analysis of customer complaints, identified recurring error trends, and executed targeted process improvements to enhance service levels.
  • Performed comprehensive hub cost analysis, optimizing spend across manpower, transportation, and consumables to keep operational expenses within budget.
  • Introduced cluster-based logistics planning and a dual-line supply chain model, resulting in increased throughput and improved delivery efficiency.
  • Established quality control audits and enforced SOP adherence, improving process discipline and reducing operational variances.
  • Served as the primary escalation point for field delivery teams, promptly addressing on-ground issues and ensuring smooth day-to-day execution.

Executive Analyst

Rivigo
07.2016 - 09.2018
  • Planned B2B fleet dispatch; improved vehicle utilization and reduced idle time.
  • Ensured on-time planning, placement, and dispatch of line haul vehicles across multiple clusters in the B2B logistics network.
  • Monitored network performance to ensure operations were executed without Cost per Box failures.
  • Collected and analyzed operational data to prepare comprehensive reports, identifying key trends and forming data-driven strategies for process improvement.
  • Supported the design and optimization of the linehaul network based on TAT and vehicle utilization metrics to streamline routes and maximize performance.
  • Developed forecasting models; improved buffer planning and TAT compliance.
  • Led a team of 7 analysts and managed daily operations reporting.

Education

MBA - Supply Chain Management

CTU Gujarat
Gujarat
01.2016

B.Tech - Electrical Engineering

National Institute of Technology (NIT) Srinagar
J&K
01.2013

Skills

  • Operations Strategy & Execution
  • Supply Chain Optimization
  • Program & Project Management
  • P&L Ownership & Financial Planning
  • Partner & Vendor Management
  • Logistics Planning & Network Expansion
  • Cross-functional Leadership
  • Customer Experience Management
  • Business Intelligence & Analytics
  • Process Improvement & SOP Design

Projects Internships

  • Application of SMES with Solid-State Phase Shifter for Load Frequency Control, NIT Srinagar, Mr. Md. Mufti, Designed simulations for grid frequency stabilization.
  • Bharat Heavy Electricals Ltd. (BHEL), Haridwar, India, Focused on stator winding for 210MW T.G. sets and power generation processes.

Competitive Exams

  • AIEEE, 19,000, 1,000,000
  • GATE, 2014, Electrical Engineering

Timeline

Associate Director - Operations (Marketplace)

Cashify
12.2021 - Current

Operations Manager

Flipkart
04.2021 - 11.2021

Program Manager, Central Operations

Milkbasket
01.2020 - 04.2021

Operations Manager, Gurgaon Warehouse

Milkbasket
10.2018 - 01.2020

Executive Analyst

Rivigo
07.2016 - 09.2018

MBA - Supply Chain Management

CTU Gujarat

B.Tech - Electrical Engineering

National Institute of Technology (NIT) Srinagar

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Sandeep Yadav