SANDEEP KULAL
Assistant Manager-Customer Relations
Bengaluru
Summary
Dynamic Import & Export professional with 8+ years of experience in international freight forwarding, multinational customs clearance, warehousing coordination, and end-to-end logistics operations. Skilled in BOE/SB filing, HS code classification, duty drawback processing, and managing air and ocean shipments with high accuracy and efficiency. Demonstrated ability to work collaboratively with CHAs, freight forwarders, overseas agents, clients, and warehouse teams to ensure timely clearance and precise documentation. Known for exceptional customer service, strong problem-solving abilities, and streamlining logistics workflows while maintaining strict compliance with EXIM policies, customs regulations, and Incoterms.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Manager-Customer Relations
EVO Supply Chain Pvt Ltd.
11.2023 - Current
- Managed customer service operations across import, export, and warehousing.
- Oversaw end-to-end import/export shipment processes, including booking, documentation, customs coordination, and delivery.
- Acted as the primary point of contact for key accounts, resolving escalations, and ensuring SLA adherence.
- Coordinated warehouse activities, including inbound, put-away, picking, packing, and outbound dispatch.
- Ensured the accuracy of commercial invoices, packing lists, HS codes, BOE, shipping instructions, and GRN records.
- Monitored TAT for import clearance, export filing, and warehouse processing.
- Prepared MIS, shipment trackers, and warehouse status reports.
- Coordinated with transporters and shipping lines for timely container movement.
- Ensured compliance with EXIM, Customs regulations, and Incoterms.
- Supported billing accuracy and resolved operational disputes.
- Trained and supervised customer service and warehouse support staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager– Operations & Customer Service
Freight Systems India Pvt. Ltd (Group)
09.2017 - 11.2023
- Managed import and export documentation for pre- and post-shipment operations.
- Prepared quotations and coordinated with co-loaders and CHAs, achieving up to 15% cost savings.
- Verified BOE checklists and filed documentation via ICEGATE.
- Handled shipments under all major Incoterms, including FOB, CIF, DAP, DDP, and C&F.
- Performed HS code classification, duty assessment, and certificate validation.
- Processed documentation through e-Sanchit.
- Handled normal, in-bond, and ex-bond shipments.
- Coordinated with Customs officials for clarifications and query resolutions.
- Maintained DSR, and tracked shipment movement.
- Verified freight bills, and ensured accurate billing.
- Handled customer queries, shipment updates, and operational support.
Import Documentation Executive
Sindhu Cargo Services Pvt. Ltd.
10.2015 - 09.2017
- Processed import documentation and coordinated with CHA teams.
- Coordinated with freight forwarders, shipping lines, and internal departments.
- Verified commercial invoices, packing lists, and BL/AWB for customs compliance.
- Tracked shipments and resolved operational issues proactively.
- Maintained accurate records for audit and compliance.
- Supported BOE checklist preparation and customs filing.
- Coordinated with transporters and warehouse teams for delivery.
Education
B.Com - Financial Accounting
Mangalore University
Mangalore India01.2015
Skills
Technical & Functional Skills
Import & Export Operations
HS Code Classification & Duty Assessment
Customs Clearance & Documentation
Freight Forwarding & Logistics Coordination
Warehousing Operations (Inbound, Outbound & Inventory Management)
MS Office (Word, Outlook, PowerPoint)
Operational & Management Skills
Operations Management
Team Leadership & Staff Coordination
Decision-Making & Problem Resolution
Time Management & Multitasking
Customer Service & Client Relationship Management
Certification
Professional G Card (Authorized Customs Pass Holder) – Indian Customs
Timeline
Assistant Manager-Customer Relations
EVO Supply Chain Pvt Ltd.
11.2023 - Current
Assistant Manager– Operations & Customer Service
Freight Systems India Pvt. Ltd (Group)
09.2017 - 11.2023
Import Documentation Executive
Sindhu Cargo Services Pvt. Ltd.
10.2015 - 09.2017
B.Com - Financial Accounting
Mangalore University