Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandeep Babu Burthi

Visakhapatnam

Summary

Experienced in customer interaction and support, addressing inquiries and clarifying billing issues to facilitate effective communication. Proficient in data entry tasks to ensure accuracy of customer records, assisting in the maintenance of essential information. Demonstrated capability in managing multiple priorities, resulting in timely resolution of customer concerns and enhanced satisfaction. Skilled in actively listening to customer needs, applying problem-solving techniques to deliver appropriate solutions.

Overview

4
4
years of professional experience

Work History

Process Executive

Tech Mahindra
Visakhapatnam
06.2024 - Current
  • Interacted with customers, responded to inquiries, coordinated meeting requests and clarified billing questions to deliver outstanding customer service.

Process Associate

Pata
Visakhapatnam
09.2022 - 01.2024
  • Administered data entry activities to refresh customer records and preserve precision of information.

Process Associate

Mouri Tech
Visakhapatnam
11.2020 - 02.2022
  • Facilitated customer requests and addressed inquiries to enhance satisfaction.

Education

B.Tech - Mechanical Engineering

Avanthi Institute of Engineering And Technology
Visakhapatnam
05-2017

High School Diploma -

NRI Junior College
Visakhapatnam
04-2013

High School Diploma -

Srujana High School
Visakhapatnam
06-2011

Skills

  • Customer service -Handling customer queries,complaints, and support professionally
  • Problem solving - Quickly understanding and resolving customer issues
  • Multitasking Abilities- Managing multiple systems and task simultaneously
  • Effective communication- Good verbal and written English
  • Active listening-Active and Empathetic listening to understand customer needs

Timeline

Process Executive

Tech Mahindra
06.2024 - Current

Process Associate

Pata
09.2022 - 01.2024

Process Associate

Mouri Tech
11.2020 - 02.2022

B.Tech - Mechanical Engineering

Avanthi Institute of Engineering And Technology

High School Diploma -

NRI Junior College

High School Diploma -

Srujana High School

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Sandeep Babu Burthi