AI-assisted analytics and productivity platforms (ChatGPT, Gemini, Microsoft Copilot) applied to insight generation, automation, and decision support
SANDEEP BHARATI GUPTA
Data, Analytics & Insights
Delhi NCR
Summary
Dynamic enterprise analytics leader with over 20 years of experience building and scaling insights organizations across Finance, Billing, Collections, Compliance, and Customer Operations. Expertise in transforming complex data into actionable business outcomes, has consistently delivered over $20M in financial impact while strengthening regulatory compliance. Strong advocate for leveraging trusted analytics platforms to empower leadership decision-making and drive strategic initiatives that enhance operational efficiency and foster growth. Committed to fostering a culture of data-driven decision-making aligned with organizational goals and objectives.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Insights Manager / Director-Level – Insights & Analytics
BT Group
Gurugram
01.2023 - Current
- Own and lead the GBS Insights and Data Governance function across Finance, Billing, Collections, Payments, and Compliance.
- Delivered $19M debt correction and improved SMB payment performance by 10% through advanced analytics.
- Digitized 10,000+ annual customer interaction audits, driving a 7% NPS uplift.
- Led government contract analytics and compliance reporting, sustaining over 95% regulatory performance.
- Built scalable, cloud-native analytics platforms on GCP, improving efficiency by 50%.
- Designed and delivered analytics academy training to 450+ employees, progressing 94 into applied roles.
Analytics & Automation Leadership Roles
COLT Technology Services
Gurugram
01.2013 - 01.2023
- Led analytics and automation initiatives across Finance, Operations, and Customer domains, delivering 20+ enterprise automations that improved process efficiency, control, and scalability
- Implemented intelligent document processing using OCR and advanced image analytics, reducing manual effort and cycle times
- Delivered AI-driven ticket classification and workflow automation, significantly improving service response times and customer experience (NPS uplift)
- Partnered with global stakeholders to deliver data-led operational improvements
Revenue Assurance and Finance Operations
COLT Technology Services
Gurugram
01.2007 - 01.2012
- Drove €1.1M in annual revenue improvement through analytics-led optimization of voice margin and operational strategies.
- Designed and implemented enterprise training programs for Oracle Siebel CRM, accelerating adoption, and improving operational productivity.
- Established audit and control frameworks that strengthened service quality, reduced revenue leakage, and improved governance.
Education
Master Of Computer Management - Computers And Management
Barkatullah Vishwavidyalaya
Bhopal, India06-2002
Bachelor of Commerce - Financial Accounting
Government Hamidia Arts & Commerce Degree College
Bhopal 04.2001 -
Skills
- Strategic analytics management
- Oversight of insights excellence
- Data compliance frameworks
- Analytical financial insights generation
- Regulatory compliance documentation
- Strategic stakeholder engagement
- Talent and analytics skill building
Software
Python-based analytics and machine learning enablement, including model-driven insights and intelligent automation-
Cloud analytics platforms (GCP, BigQuery) supporting scalable, governed enterprise reporting
Enterprise BI & executive dashboards (Qlik Sense, Power BI)
Low-code and workflow automation (Power Apps)
Certification
- Executive & People Leadership: Strategic Planning Foundations, Manager Development Programme – India, Inclusive Leadership
RECOGNITION
- Outstanding Achievement Award – BT
- People Managers Award – BT
- Team Award Process Excellence and Automation – BT
- Management Award – COLT
Timeline
Insights Manager / Director-Level – Insights & Analytics
BT Group
01.2023 - Current
Analytics & Automation Leadership Roles
COLT Technology Services
01.2013 - 01.2023
Revenue Assurance and Finance Operations
COLT Technology Services
01.2007 - 01.2012
Bachelor of Commerce - Financial Accounting
Government Hamidia Arts & Commerce Degree College
04.2001 -
Master Of Computer Management - Computers And Management
Barkatullah Vishwavidyalaya