Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
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Sandeep Kaur Bhullar

Firozpur,PB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Loan Officer

Rate Money South Morang
09.2022 - 11.2024
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Data Administrator

EARLY CHILDHOOD CARE AND EDUCATION
07.2021 - 09.2022
  • Optimized database performance by monitoring system health, identifying bottlenecks, and recommending solutions for improvement.
  • Participated in capacity planning efforts, identifying potential areas for expansion and recommending appropriate resources needed to support future growth.
  • Reduced errors in data entry by providing comprehensive training to team members on best practices and error prevention techniques.
  • Managed complex data migration projects, ensuring seamless transitions between legacy systems and new platforms.

Customer Service Attendant

Ampol
04.2021 - 05.2022
  • Provided primary customer support to internal and external customers.
  • Effective communication skills with a competency in English
  • Responsible for keeping the store clean and restocking the shelves.
  • Console operator in handling cash as well as selling products.
  • Multitasking in the shop as well in the forecourt of the station.
  • Moving a lot of stock around the store and moving shelves to match the Planogram.
  • Ensure pricing and ticketing are correct in the whole store.
  • Cleaning such as mopping, vacuum, sanitizing
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Making Barista coffees for the customers.
  • Attention to detail the ability to work accordance with safe work practices
  • And operational procedures as well as a level-head to carry the emergency activities if required.

Customer Service Attendant

Ampol
06.2017 - 04.2021
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Responsible for keeping the store clean and restocking the shelves.
  • Assisting customers in refilling their cars and in the car wash.
  • Console operator in handling cash as well as selling products.
  • Multitasking in the shop as well in the forecourt of the station.
  • Moving a lot of stock around the store and moving shelves to match the Planogram.
  • Ensure pricing and ticketing are correct in the whole store.
  • Cleaning such as mopping, vacuum, sanitizing
  • A positive attitude and a genuine care for teammates as well as customers.

Education

Associate of Science - Professional Year Program For MICT

Performance Education
Melbourne, VIC

Associate of Science - Master's in Information & Communication Technology

Australian Technical And Management College
Melbourne, VIC

Associate of Science - Bachelor in Electronic & Communication Technology

Punjab Technical University

Associate of Arts - Master of Business Administration

Lovely University

Skills

  • Effective communication skills verbal as well as written
  • Cleaning including sanitizing
  • Time management
  • Ability to handle customer issues
  • Multitasking skills and able to work in a fast-paced environment
  • Teamwork skills
  • Can-do attitude to execute in-store promotions
  • Documentation review
  • Database management

Certification

  • 1. First Aid Certificate
  • 2. Manual Handling Certificate

Languages

English
Hindi
Punjabi

Timeline

Loan Officer

Rate Money South Morang
09.2022 - 11.2024

Data Administrator

EARLY CHILDHOOD CARE AND EDUCATION
07.2021 - 09.2022

Customer Service Attendant

Ampol
04.2021 - 05.2022

Customer Service Attendant

Ampol
06.2017 - 04.2021

Associate of Science - Master's in Information & Communication Technology

Australian Technical And Management College

Associate of Science - Bachelor in Electronic & Communication Technology

Punjab Technical University

Associate of Arts - Master of Business Administration

Lovely University

Associate of Science - Professional Year Program For MICT

Performance Education

References

Available on request
Sandeep Kaur Bhullar