SANDEEP KIRAN KATAKAM
Hyderabad
Summary
Results-driven Operations Manager with expertise in hospitality and retail. Specializes in customer experience management and financial oversight, leveraging digital marketing and POS systems to enhance efficiency. Focused on optimizing supply chains and developing teams to elevate customer satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Manager - Operations
Southside Shell
Gadsden
06.2012 - 01.2025
- Directed end-to-end operations of a high-volume fuel station and convenience store.
- Managed procurement across food, beverages, alcohol, tobacco, and petroleum products.
- Managed cash flow, deposits, and financial documentation to ensure accurate financial operations.
- Led staffing, recruitment, training, and performance management to build a high-performing team.
- Enhanced customer service, resolved grievances, and improved operational quality to boost customer satisfaction.
- Ensured compliance with safety, licensing, and maintenance standards.
- Operated Gilbarco Veeder-Root systems, Gilbarco Passport POS, and Modi software.
- Southside Shell is a round-the-clock convenience and energy retailer operating extensive fuel, food service, and merchandising sectors. The organization manages continuous supply chains for fresh deli production, fast-moving consumer goods, and specialized utility services (ATM, air logistics, and propane exchange) to maintain seamless 24/7 service delivery.
Center Head
International Institute of Aviation and Hospitality Management
Hyderabad
05.2006 - 07.2009
- Directed academic center operations, maintaining efficient service delivery across all functions.
Developed specialized training programs for aviation and hospitality students, enhancing educational offerings.
Managed recruitment and performance reviews for instructional faculty, ensuring high-quality teaching standards.
Duty Manager
Fortune Katriya Hotel
Hyderabad
- Oversaw hotel operations during assigned shifts, ensuring service excellence.
Coordinator / Lecturer
Institute of Hotel Management-SETWIN & JB Institute of Hotel Management
Hyderabad
- Delivered academic instruction in front office housekeeping, nutrition science, tourism, and aviation.
- Managed administration tasks including training and student placements for optimal outcomes.
Front Office Leadership Roles
Hotel Daspalla & Daspalla Executive Court; Holiday Inn Krishna
Vizag; Hyderabad
- Progressed from Front Office Assistant to Assistant Front Office Manager.
- Supervised staff, coordinated departments, and resolved guest challenges.
Education
Bachelor of Hotel Management & Catering Technology -
JB Institute of Hotel Management
Diploma in In-flight Management -
Pan Elysium
Certificate in Ayurvedic Yoga Therapeutic Massage -
Prana Masala
Certification In Ancient Art Kalari -
Prana Masala
Diploma in Yoga & Meditation -
Prana Masala
Skills
- Customer experience management
- Grievance resolution
- Service recovery strategies
- Executive leadership in operations
- Facility compliance standards
- Asset management practices
- Quality assurance processes
- Financial oversight and control
- Transaction reconciliation
- Deposit management
- Operational reporting techniques
- Inventory management strategy
- Vendor coordination and negotiation
- Supply chain optimization strategies
- Point of sale systems expertise
- Fuel dispenser technology knowledge
- Operational technology proficiency
- Regulatory compliance adherence
- OSHA compliance resolution
- Licensing management
- Risk assessment and management
- Workforce recruitment and selection
- Training and development programs
- Performance management systems
- Adobe Premiere Pro proficiency
- Gilbarco Passport POS expertise
- HMS software knowledge
- Modi software familiarity
- Microsoft Office Suite proficiency
Certification
- Certification in Creative Learning, Shaft Media
- Certification in Content Creation and Digital Marketing, Forge Creators
Languages
- English (Fluent).
- Hindi (Fluent).
- Telugu (Fluent).
Pronouns
He/Him
Timeline
Manager - Operations
Southside Shell
06.2012 - 01.2025
Center Head
International Institute of Aviation and Hospitality Management
05.2006 - 07.2009
Front Office Leadership Roles
Hotel Daspalla & Daspalla Executive Court; Holiday Inn Krishna
Coordinator / Lecturer
Institute of Hotel Management-SETWIN & JB Institute of Hotel Management
Duty Manager
Fortune Katriya Hotel
Bachelor of Hotel Management & Catering Technology -
JB Institute of Hotel Management
Diploma in In-flight Management -
Pan Elysium
Certificate in Ayurvedic Yoga Therapeutic Massage -
Prana Masala
Certification In Ancient Art Kalari -
Prana Masala
Diploma in Yoga & Meditation -
Prana Masala