Sandeep Kumar Jaiswal
17-12, 231 TR Suites, Jalan Tun Razak, Kuala Lumpur
Summary
Dedicated Customer service professional with 9+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
TDCX (MY) Sdn. Bhd.
04.2023 - Current
- Mentor and guide employees to foster proper completion of assigned duties
- Conduct training and mentor team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Coaching team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Implemented new working processes to deliver multiple improvements.
Customer Support Executive
TDCX (MY) Sdn. Bhd.
05.2022 - 03.2023
- Address all the technical support questions raised by client via live chat, email and phone call and provide trouble shooting
- Escalated issue to appropriate specialist when needed via internal ticketing tools
- Verified documents submitted by clients within specific regions on hourly basis.
Travel Consultant
The Travel Point
11.2019 - 01.2022
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Respond to clients' questions, issues and complaints and implemented appropriate solutions
- Supervise payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Tour Operator/Group Tour Manager
The Travel Point
10.2018 - 11.2019
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients
- Booked transportation using booking engines and Amadeus GDS and made hotel reservations
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Ticketing Executive
The Travel Point
06.2016 - 10.2018
- Assisted ticketing department with handling of all domestic and international tickets
- Provided customer service by selling tickets, answering questions and itineraries.
Visa Executive
THE TRAVEL POINT
04.2014 - 06.2016
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Handled day-to-day running to several Embassies, Consulates and visa offices, ensuring high levels of productivity and progression.
Education
Diploma: Foundation Course in Travel And Tourism From IATA -
Trade Wings Institute of Management
02.2014
Bachelor of Science: Mathematics -
Dr. RML Awadh University
UP, India04.2012
High School Diploma -
SPS Inter College
UP, India04.2008
Skills
- Customer Service
- Client amenities
- Verbal and written communication
- Travel research
- CFD Trading
- MS Office
- Computer proficiency
- Conflict Resolution
- Interpersonal communications
- Issue Resolution
- Performance Improvement
- Job Assignments
- Coaching and Mentoring
- Leading Employees
- Professional telephone demeanor
Certification
Unmarried
Travelling
Traveling gives me a good opportunity to learn a lot about the history of the each country I visit, to see cultural and historical places, to meet people of different nationalities, and to learn a lot about their traditions, customs and culture. I have been through more than 20 countries and got to learn too much.
Timeline
Customer Service Team Lead
TDCX (MY) Sdn. Bhd.
04.2023 - Current
Customer Support Executive
TDCX (MY) Sdn. Bhd.
05.2022 - 03.2023
Travel Consultant
The Travel Point
11.2019 - 01.2022
Tour Operator/Group Tour Manager
The Travel Point
10.2018 - 11.2019
Ticketing Executive
The Travel Point
06.2016 - 10.2018
Visa Executive
THE TRAVEL POINT
04.2014 - 06.2016
Diploma: Foundation Course in Travel And Tourism From IATA -
Trade Wings Institute of Management
Bachelor of Science: Mathematics -
Dr. RML Awadh University
High School Diploma -
SPS Inter College
Similar Profiles
SANTHIYA PERUMALSANTHIYA PERUMAL
Verified Operations Specialist at TDCX (MY) SDN. BHDVerified Operations Specialist at TDCX (MY) SDN. BHD
Muhamad Asyraf Bin RadzuanMuhamad Asyraf Bin Radzuan
Assistant Customer Service Specialist at TDCX (MY) SDN. BHD.Assistant Customer Service Specialist at TDCX (MY) SDN. BHD.
DHARMA RAJEDRANDHARMA RAJEDRAN
Technical Service Specialist at TDCX (MY) SDN. BHDTechnical Service Specialist at TDCX (MY) SDN. BHD
Myeongu KimMyeongu Kim
Google Ads Marketing Consultant at TDCX (MY) Sdn. Bhd.Google Ads Marketing Consultant at TDCX (MY) Sdn. Bhd.
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept