Summary
Overview
Work History
Education
Skills
Timeline
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SANDEEP KUMAR MISHRA

MECHANICAL ENGINEER
Ranchi

Summary

Driven Relationship Manager and Service Advisor with a proven track record at MAHINDRA NEXGEN and Maruti Baga Link Motors. Excelled in building customer relationships and resolving complaints, enhancing satisfaction levels. Skilled in relationship management and customer service, adept at cross-selling and upselling, significantly improving client retention and service quality.

Overview

9
9
years of professional experience

Work History

Relationship Manager

MAHINDRA NEXGEN
10.2016 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on automobile products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Service Advisor

Maruti Baga Link Motors
10.2015 - 09.2016
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Documented problems and corrective actions to maintain records.

Education

Bachelor of Technology -

CIT TATISILWAI
Ranchi, India
04.2001 -

High School Diploma -

Kairali School
Ranchi, India
04.2001 -

Skills

Relationship Building

Customer Relationships

Relationship Management

Customer Service

Timeline

Relationship Manager

MAHINDRA NEXGEN
10.2016 - Current

Service Advisor

Maruti Baga Link Motors
10.2015 - 09.2016

Bachelor of Technology -

CIT TATISILWAI
04.2001 -

High School Diploma -

Kairali School
04.2001 -

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SANDEEP KUMAR MISHRAMECHANICAL ENGINEER