SANDEEP KUMAR MISHRA
MECHANICAL ENGINEER
Ranchi
Summary
Driven Relationship Manager and Service Advisor with a proven track record at MAHINDRA NEXGEN and Maruti Baga Link Motors. Excelled in building customer relationships and resolving complaints, enhancing satisfaction levels. Skilled in relationship management and customer service, adept at cross-selling and upselling, significantly improving client retention and service quality.
Overview
9
9
years of professional experience
Work History
Relationship Manager
MAHINDRA NEXGEN
2016.10 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on automobile products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Service Advisor
Maruti Baga Link Motors
2015.10 - 2016.09
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
Education
Bachelor of Technology -
CIT TATISILWAI
Ranchi, India 2001.04 -
High School Diploma -
Kairali School
Ranchi, India 2001.04 -
Skills
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Timeline
Relationship Manager
MAHINDRA NEXGEN
2016.10 - Current
Service Advisor
Maruti Baga Link Motors
2015.10 - 2016.09
Bachelor of Technology -
CIT TATISILWAI
2001.04 -
High School Diploma -
Kairali School
2001.04 -