Sandeep Kumar Mishra
Pratapgarh
Summary
Dynamic retail professional with extensive experience at Reliance Retail Limited, excelling in customer service and inventory management. Proven track record of enhancing operational efficiency and driving sales through strategic promotional planning. Adept at team building and financial analysis, consistently achieving goals while fostering strong customer relationships.
Overview
10
10
years of professional experience
Work History
Store Manager
Reliance retail limited
Pratapgarh
08.2021 - Current
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Managed financial records related to budgeting, forecasting, and other accounting activities.
- Planned special promotions or discounts based on market trends.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Department Manager
AIRPLAZA REATAIL HOLDING PRIVATE LIMITED
Kanpur
06.2019 - 08.2021
- Maintained a safe, clean and organized floor environment.
- Assessed team member performance and developed improvement plans for weak points.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Trained, motivated, and oversaw team delivering outstanding service to every customer.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Team Leader
AIRPLAZA REATAIL HOLDING PRIVATE LIMITED
New Delhi
04.2017 - 05.2018
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Associate
AIRPLAZA REATAIL HOLDING PRIVATE LIMITED
New Delhi
02.2015 - 03.2017
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Science -
Chhatrapati Shahu Ji Maharaj University
Allahabad 06-2018
Intermediate -
Modern Science College
05-2014
High School Diploma -
GOVT INTER COLLEGE
PRATAPGARH05-2012
Skills
- Customer service
- Inventory management
- Financial analysis
- Visual merchandising
- Team building
- Employee training
- Operational efficiency
- Budget management
- Promotional planning
- Cash handling
- Store operations
- Inventory control
- Customer response
- Customer relations
- Sales promotions
- Recruiting and hiring
- Loss prevention
- Retail sales techniques
- Security system monitoring
- MS office proficient
Languages
Hindi
First Language
English
Beginner (A1)
A1
PERSONAL DETAILS
- MARITAL STATUS : Married
- Nationality : INDIAN
- RELIGION : HINDU
- GENDER : MALE
HOBBIES
- PLAYING CRICKET
- READING BOOK
Timeline
Store Manager
Reliance retail limited
08.2021 - Current
Department Manager
AIRPLAZA REATAIL HOLDING PRIVATE LIMITED
06.2019 - 08.2021
Team Leader
AIRPLAZA REATAIL HOLDING PRIVATE LIMITED
04.2017 - 05.2018
Associate
AIRPLAZA REATAIL HOLDING PRIVATE LIMITED
02.2015 - 03.2017
Bachelor of Science -
Chhatrapati Shahu Ji Maharaj University
Intermediate -
Modern Science College
High School Diploma -
GOVT INTER COLLEGE
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