Versatile and performance-driven professional with over 6 years of experience in sales, team management, and multi-branch coordination across the life insurance and banking ecosystem. Adept at managing on-ground teams, vendor interactions, documentation processes, and performance reporting—with exposure to cross-functional collaboration and operational support roles. Demonstrated ability to lead people, streamline processes, track deliverables, and ensure timely execution of business objectives. Recognized for maintaining a positive and proactive approach, effective stakeholder management, and handling responsibilities with responsibility and attention to detail. Looking to grow in a Business Operations or Coordination role, where I can apply my team experience and execution skills to support business goals.
*Spearheaded life insurance business development across 12 bank branches, managing a team of 10 Relationship Managers under a cluster model.
*Set and tracked monthly sales targets for each team member and branch, ensuring consistent performance and target achievement.
*Conducted daily/weekly/monthly performance reviews, shared reports with senior management, and implemented corrective actions where needed.
*Built and nurtured strong relationships with bank staff, branch managers, and cluster heads to increase business penetration and maintain alignment.
*Trained and motivated bank staff and RMs on life insurance products, customer need analysis, and regulatory compliance (IRDAI guidelines).
*Planned and executed sales activation campaigns, customer meets, and branch-level events to enhance visibility and generate leads.
*Organized and managed R&R (Rewards & Recognition) programs for high-performing team members to maintain morale and drive healthy competition.
*Handled bill claims, branch staff incentives, and internal expense processes while ensuring timely approvals and audit compliance.
*Ensured 100% compliance in documentation, KYC, and ethical selling practices, maintaining high customer satisfaction and trust.
*Assisted team in high-ticket closures, conducted joint field visits, and provided on-ground support for key deals.
*Improved persistency and renewal collection ratios through structured customer follow-ups and service support.
*Created and submitted detailed sales MIS reports, business forecasts, and performance dashboards to regional and zonal managers on a regular basis.