Sandeep Kumar Muthyala
Risk Investigator
Hyderabad
Summary
Experienced professional with 4+ years in E-commerce and IT , specializing in risk identification & mitigation strategies and problem-solving expertise.Highly reliable team collaborator, adaptable to changing needs.I have a zeal to prove myself which will add value to organization and also will help me parallel in my career growth.
Overview
4
4
years of professional experience
Work History
Risk Investigator
Reliance Retail
09.2022 - Current
- Lead Seller Reimbursement and Buyer Risk Investigation and Refund programs.
- Evaluated the effectiveness of current policies and procedures, recommending improvements when necessary, communicated complex risk-related information to stakeholders at various levels, fostering a culture of transparency and accountability.
- Ticket resolutions, escalations, queries are resolved effectively in Turn Around Time.
- Prepared detailed reports and presentations for senior management, highlighting risk trends, mitigation efforts, and policy recommendations.
- Successfully reduced seller fraud claims by 40% and buyer claims by 25%through proactive risk management strategies.
- Played a key role in minimizing losses due to fraudulent seller, buyer activities through effective investigation, analysis and enforcement actions.
Senior Software Engineer
Capgemini Technology Services India Limited
01.2022 - 09.2022
- Enhanced software functionality by identifying and resolving complex technical issues.
- Developed scalable applications using agile methodologies for timely project delivery.
- Collaborated with cross-functional teams to design innovative software solutions.
- Corrected, modified and upgraded software to improve performance.
- Worked on development of banking software Finacle.
Associate Engineer
Cigiliant Techno Solutions PVT Limited
02.2021 - 12.2021
- Supported project management initiatives through detailed documentation, scheduling, and progress tracking.
- Designed cross-functional interactions to reduce dependency and redundancy between diverse operational teams.
- Contributed to development of strategic guidelines such as production milestones and success criteria.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Worked in developing healthcare web applications .
Education
Bachelor of Technology - Mechanical Engineering
Koneru Lakshmaiah Educational Foundation
Guntur 08-2020
Skills
Conducting investigations
Trend Analysis
Communication & Reporting
Problem-Solving
Teamwork and Collaboration
Critical Thinking
Risk Assessment & Mitigation
Fraud Detection & Prevention
MS Office
Compliance & Regulatory
Timeline
Risk Investigator
Reliance Retail
09.2022 - Current
Senior Software Engineer
Capgemini Technology Services India Limited
01.2022 - 09.2022
Associate Engineer
Cigiliant Techno Solutions PVT Limited
02.2021 - 12.2021
Bachelor of Technology - Mechanical Engineering
Koneru Lakshmaiah Educational Foundation
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