Sandeep Palakonda
Immigration Advisor /Branch Manager
Hyderabad,TG
Summary
Dynamic and results-driven professional with over 8 years of experience in managing immigration and education processes for individuals seeking to study and work in Australia. Skilled in developing and executing strategic plans to streamline and enhance the application process, ensuring compliance with all regulatory requirements. Demonstrated expertise in building strong relationships with educational institutions, government agencies, and other stakeholders to facilitate successful outcomes for clients. Proven track record of achieving high approval rates and delivering exceptional customer service. Adept at leading and mentoring teams to deliver exceptional results in a fast-paced and complex environment. Passionate about helping people navigate the complexities of immigration and education processes in Australia
Overview
7
7
years of professional experience
Work History
Immigration Process Head
APICAL IMMIGRATION EXPERTS
- Led a team of immigration specialists to successfully process and manage visa applications for international students and skilled workers entering Australia
- Developed and implemented immigration policies and procedures to ensure compliance with Australian laws and regulations
- Served as the primary point of contact for clients, providing expert guidance on visa requirements, eligibility criteria, and application processes
- Conducted regular training sessions for staff on immigration updates and changes to ensure accuracy and efficiency in processing applications
- Collaborated with government agencies, educational institutions, and other stakeholders to streamline the immigration and student visa process and improve overall client satisfaction.
Education Consultant for Australia Student Visa
- Provide feedback to the management about the compliance and regular business performance
- Prepare contracts, generate checklist, lodge visas
- Proper documentation of all information and developed and implemented streamlined immigration and student visa application processes to ensure compliance with Australian immigration laws and regulations
- Supervised a team of immigration and student process specialists to review, process, and approve visa applications efficiently and accurately
- Conducted regular training sessions for staff on updates in immigration policies and procedures to enhance team knowledge and performance
- Collaborated with external immigration agents and government authorities to resolve complex immigration and visa issues for international students and migrants
- Managed relationships with educational institutions, employers, and other stakeholders to support successful visa applications and arrivals for students and immigrants
- Giving proper information regarding Genuine Student requirement and Evidence of financial capacity Health insurance for students
- Addressing these requirements thoroughly is crucial for a successful visa application process and a smooth experience studying in Australia
- Offering courses that lead to Permanent Residency (PR) for students.
Marketing Specialist
- Creating a marketing strategy and executing it by overseeing the delivery of category, brand, and marketing campaigns
- This includes visiting universities and colleges to establish direct partnerships
- Ensure reporting for all campaigns and activities are completed in a timely manner, with learnings integrated into future programs
- Developing internal and external end-to-end marketing campaigns.
Branch Manager /Australia Immigration / Australia Student Process Head
APICAL IMMIGRATION EXPERTS
2 2023 - Current
- Oversee the Migration Solutions business by ensuring exceptional service delivery from team members to clients and achieving commercial targets
- Assist clients with migration planning and strategies
- Enhance organizational capacity and drive continuous learning and improvement by leveraging customer feedback
- Identify and optimize customer touchpoints, processes, and workflows to boost efficiency and address pain points, including end-to-end journey mapping
- Guide and train staff across the organization to consistently deliver outstanding customer experiences
- Oversee the management of customer complaints and concerns, ensuring prompt and effective resolutions
- Conduct regular evaluations of our firm's services and offer feedback to drive continuous improvement
- Enhancing branch profitability and market share
- Develop and implement a Sales & Marketing Plan and Budget for the branch, ensuring its effective execution.
Australia Process Team Manager
VISAS AVENUE PVT.LTD
04.2022 - 02.2024
- Provides information and advice to potential migrants, prepares and lodges visa applications, and acts as an intermediary to legally represent clients during visa processing and before review bodies
- Provide accurate and timely migration advice and assistance across a variety of visa sub-classes
- Continuously expand and maintain a knowledge base of migration legislation and policies
- Providing complete solutions for clients including assisting in managing and preparing submissions, letters of support, references and strategic solutions
- Liaising skill assessment agencies, state sponsoring bodies, DIBP
- Manage and monitor the progress of client cases, providing updates and guidance throughout the application process for team
- Maintain regular communication with clients, addressing their questions, concerns, and providing updates on the status of their cases
- Address any issues or challenges that may arise during the application process, offering solutions and support to clients.
Australia /New Zealand/ Process Case Manager
AUSSIZZ GROUP
04.2017 - 04.2022
- Preparation, review and lodgment of visa applications relating to Australian migration, with a focus on skilled work visa and business migration
- Liaise directly with clients on an ongoing basis- handling queries face to face, over the phone and/or via email to expedite the lodgment process
- Cross check that all relevant documentation is in accordance with the Migration Manager portal checklist and migration regulations to ensure a high level of success
- Expertise in Skilled visa (189 190,491) partner visas, GTI visa, business visas and work visas
- Update the team with the latest visa and migration policies on a regular basis and assist the marketing team to review the news section of visa and migration
- Preparing, collating and lodging (including e-lodging where relevant) visa applications and supporting documentation with the Department of Home Affairs DHA and other immigration authorities inside and outside Australia
- Directing business units to maintain & improve the business plan, parameters to optimize profitability & growth while delivering excellent customer service via proper client coordination and incorporating customer feedback
- Maintain up to date migration and industry knowledge and be across any legislation changes in Australia and New Zealand
- Work collaboratively with experienced senior team members as well as independently on client files
- Communicate with the Australian Immigration Department, Home Affairs, and any other required stakeholders in relation to visa/migration applications.
Education
Diploma in Networking - undefined
Ozford College
Melbourne, Australia 09.2008 - 2010.05
Engineering in Information Technology -
Jaya Prakash Narayana college of Engineering
07.2002 - 2007.05
Skills
Excellent written and verbal skills, and strong attention to detail
Having the ability to multi-task, priorities and meet deadlines
Demonstrable ability to manage time and work with deadlines
Capacity to organize and prioritize tasks effectively
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Australia Process Team Manager
VISAS AVENUE PVT.LTD
04.2022 - 02.2024
Australia /New Zealand/ Process Case Manager
AUSSIZZ GROUP
04.2017 - 04.2022
Diploma in Networking - undefined
Ozford College
09.2008 - 2010.05
Engineering in Information Technology -
Jaya Prakash Narayana college of Engineering
07.2002 - 2007.05
Immigration Process Head
APICAL IMMIGRATION EXPERTS
Education Consultant for Australia Student Visa
Marketing Specialist
Branch Manager /Australia Immigration / Australia Student Process Head
APICAL IMMIGRATION EXPERTS
2 2023 - Current
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