Sandeep Kumar Pandey
New Delhi
Summary
Demonstrated ability to lead teams by providing coaching and feedback on employee performance, fostering professional development. Developed and implemented strategies for problem solving and conflict resolution, enhancing team dynamics. Effectively resolved customer complaints while maintaining high standards of customer service, contributing to overall satisfaction and loyalty. Conducted regular performance evaluations, establishing clear team goals aligned with organizational objectives and tracking progress consistently.
Overview
8
8
years of professional experience
Work History
Team Leader
Policybazaar Insurance Brokers Private Limited
04.2024 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Subject Matter Expert
Policybazaar Insurance Brokers Private Limited
02.2022 - 03.2024
- Provided subject matter expertise and guidance to newly hired employees.
- Worked for NRI process and help the organisation in increasing the conversion month on month.
Sales Consultant
Policybazaar Insurance Brokers Private Limited
04.2018 - 02.2022
- Analyzed customer needs and identified solutions to meet their requirements.
- Recommended process improvements that could enhance sales performance.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor of Computer Applications - Statistics And Information Technology
Punjabi University Patiala
Bathinda07-2016
Intermediate Certificate - Science Education
Army Public School
Bathinda05-2013
Skills
- Employee training
- Performance evaluation
- Conflict resolution
- Customer service
- Team motivation
- Goal setting
- Team building
- Sales strategy
- Time management
- Call center operations
- Mentoring
- Leadership
- Sales analysis
- Strategic planning
Languages
English
First Language
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Team Leader
Policybazaar Insurance Brokers Private Limited
04.2024 - Current
Subject Matter Expert
Policybazaar Insurance Brokers Private Limited
02.2022 - 03.2024
Sales Consultant
Policybazaar Insurance Brokers Private Limited
04.2018 - 02.2022
Bachelor of Computer Applications - Statistics And Information Technology
Punjabi University Patiala
Intermediate Certificate - Science Education
Army Public School