Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

SANDEEP KUMAR PRADHAN

Bhubaneswar

Summary

Accomplished Training Manager well-versed in selecting trainers, curriculum, course plans & program to achieve demanding training objectives. Successful at evaluating training needs and program operations to make effective decisions. Effective at leading courses on diverse topics. Successful at developing and improving training programs for employees at all levels. Excellent communicator, multitasker, planner and conflict manager with advanced understanding of training needs for each department. Organized and dependable candidate successful at managing multiple priorities with a positive and problem solving attitude. Willingness to take on added responsibilities to meet team goals. Effective at creating and optimizing training programs for new, professional, supervisory and management positions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Training Manager

Aakash Educational Services Limited
Bhubaneswar
07.2022 - Current
  • Managed new employee orientation training process for more than 3500 employees.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Developing, implementing and monitoring training programs within organization.
  • Aided in tiding over the transition from Franchise model to corporate entity.
  • Introduction of new technologies like CMS, No Expense that helped in aligning and streamlining the process.
  • Assisted in developmental, transitional & transformative change.
  • Helped in establishing internal communication channel for effective flow of information.
  • Conducting TNI & TNA across all profiles & develop, implement, and monitor training plans & programs.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated current processes to develop improvement plans.
  • Amending and revising training modules as necessary, in order to adapt to changes occurring in work environment.
  • Delivering center level trainings, Branch Manager, Faculty & Leadership training plans.
  • Working in close coordination with online training team & Quality Analysts·
  • Ensuring that statutory training requirements are met.
  • Achieving CSAT scores of all branches through systematic training interventions.
  • Delivering training on team building, leadership & management.
  • Devising systematic capability programs for all profiles.
  • Assisting with development of strategic plans.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Developed departmental systems and procedures to better align workflow processes.
  • Directed training programs and development paths for managers and supervisors.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Started with sales enablement process to upskill sales force in tune with new product.

Manager (Learning and Development)

Bada Business Pvt. Ltd
Bhubaneswar
06.2020 - 06.2022
  • Spearheading Odisha and West Bengal Zone for Learning & Development activities
  • Managing L&D process for 3000+ population assigned in the Zone
  • Chalking out Training Calendar for the zone & disseminating information to all stakeholders across zone.
  • Handling Channel Partners & IBCs Training & Development to enable them to carry out task efficiently
  • Delivering and Designing Training NHIT, Product Refresher, Sales Training & Personal Effectiveness sessions to scale up productivity levels of the team.
  • Conducting zone wise Assessment on Products/Processes for TNI extraction & bridging up the gaps.
  • Ensuring all Learning & development activities are implemented as per organization expectations. Developing and implementing learning strategies and programs.
  • Designing e-learning courses, career plans, workshops.
  • Involved in evaluating individual and organizational development needs.
  • Implement various learning methods companywide (ex. Coaching & mentoring, on job training, online training).
  • Assess success of development plans and help employees make most of learning opportunities.
  • Bucketing IBCs basis performance & customizing interventions for different buckets to eradicate gaps & moving IBCs up in performing buckets.
  • Develop and maintain organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
  • Coordinate with channel partners to create and execute business plans to meet sales goals.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Directed training programs and development paths for managers and supervisors.

HUB Training Manager

Oravel Stays Pvt. Ltd (OYO Rooms)
Kolkatta
02.2018 - 05.2020
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Responsible for Delivering classroom training to all sales employees in region - Products, Processes and Ways of working and Selling Skills.
  • Role involves Induction and training of new joiners in Micro Market team in region and ensures necessary training decks and materials are in order prior to training.
  • Assisted in development of employee assessments to measure training value.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • It also involves identify learning gaps in sales function and design / deliver learning intervention to increase Demand Manager/KAM's Productivity.
  • Also to ensure effective Knowledge Management in Hub through 100% completion of employee assessments.
  • Developing and implementing learning strategies and programs.

Business Development Associate

Think & Learn Pvt. Ltd (Byju’s – The Learning App)
Bengaluru
02.2016 - 12.2017
  • Handled regional sales & business development (Odisha region) for creating brand awareness & sales.
  • Role involves leading a team of 5 individuals involved in calling & closing of leads (generated through online & offline marketing)
  • It also involves in hiring & training interns & new joiners for domain expertise.
  • Also worked as sales counselor to generate revenue for different product.
  • Experienced B2B Sales, B2C Sales and also handled classroom program for Byju’s Classes.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Negotiated contracts and closed sales with new and existing clients.
  • Developed business pipeline using cold and warm techniques.
  • Developed new opportunities by effectively communicating product lines to leading international corporations.

Manager (Sales and Operation)

Global Solar Ventures
Talcher
04.2014 - 01.2016
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Improved marketing to attract new customers and promote business.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Undertook projects in Coal India Ltd (MCL)
  • Major responsibilities includes supervising the working of heavy mechanical equipment; distribute the work between the junior engineers, administration, maintaining files of all the heavy mechanical equipment & tools, employee’s relation.
  • Role also involves repairing listed on work order, ensure proper completion of work that may need to be accomplished by outside vendors and maintain monthly equipment and tools record.
  • It also involves Training new employees in new hire induction training.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

MBA - Human Resources Management

Vignan's University
Guntur
03-2025

EPBM - Business Management

IIM Calcutta
Kolkatta

Bachelor of Technology (B.Tech) - Mechanical Engineering

Konark Institute of Science & Technology
Bhubaneswar

Skills

  • Product & Process Training
  • Employee Onboarding, Retention & Offboarding
  • NHT- New Hire Training
  • Sales Team Development
  • Project Management
  • Productivity Improvement
  • Human Resource Management
  • Performance Metrics
  • Call Centre Operations & Quality Analysis
  • Team Building/Team Management
  • Customer Service Management
  • Training Program Development
  • Flexible and Adaptable
  • Change Management
  • Performance Management System
  • Talent Acquisition & Management
  • Organizational Development

Accomplishments

  • Awarded as Best Sales Trainer 2021-22 by National Institute of Skills Training.
  • Best Region in Training and Development for the Quarter OND 2022 & JFM 2023 in Aakash Byju’s.
  • Best Performing Region in Bada Business for the financial Year 2020-2021.
  • Best Performing State in OYO Hotel & Homes Pvt. Ltd for the quarter OND 2018.
  • Appreciated by the Region Head for conducting one of the biggest training in the country with full energy and enthusiasm.
  • Awarded by the HUB head in the R n R function for conducting successful Trainings in the HUB.

Certification

  • Training Excellence from Dale Carnegie
  • POSH Training
  • Train the Trainer – Soft Skills
  • Lean Six Sigma Yellow Belt
  • Virtual Training Master Class
  • Train the Trainer Boot Camp
  • Instructional Designing for E Learning
  • Neuro-Linguistic Programming Practitioner

Languages

English
First Language
Hindi
Proficient (C2)
C2
Odiya
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1

Timeline

Regional Training Manager

Aakash Educational Services Limited
07.2022 - Current

Manager (Learning and Development)

Bada Business Pvt. Ltd
06.2020 - 06.2022

HUB Training Manager

Oravel Stays Pvt. Ltd (OYO Rooms)
02.2018 - 05.2020

Business Development Associate

Think & Learn Pvt. Ltd (Byju’s – The Learning App)
02.2016 - 12.2017

Manager (Sales and Operation)

Global Solar Ventures
04.2014 - 01.2016

MBA - Human Resources Management

Vignan's University

EPBM - Business Management

IIM Calcutta

Bachelor of Technology (B.Tech) - Mechanical Engineering

Konark Institute of Science & Technology

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SANDEEP KUMAR PRADHAN