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Sandeep Kumar Rana
WAREHOUSE SUPERVISOR
New Delhi
Summary
MBA in International Business and Supply Chain Management with rich experience in Air Cargo and Warehousing Operations of 12+ years.
I am an optimistic person, a logical thinker and have the enthusiasm and motivation to succeed. 12 years of experiance in this organization have nurtured me as a Team Player, Resourceful and positive thinker. A degree in business management have instilled in me an immense potential for discipline, group work, leadership quality and analytical reasoning.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Senior Cargo officer
Celebi Delhi Cargo Terminal Management India Pvt Ltd.
01.2014 - Current
- Managing Import HELPDESK for sorting out the problems in liason with Trade partners.
- Monitoring of De palletization process.
- Coordinating with Customs / Preventive Dept / Airline / Importer and other sections for smooth and speedy operation management
- Maintaining all the MIS reports for the import functions.
- Identified issues, analyzed information and provided solutions to problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing and delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Maintained strong vendor connections by managing specific shipment or paperwork concerns.
- Redesigned warehouse processes to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track goods movements.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Cargo officer
Celebi Delhi Cargo Terminal Management India Pvt Ltd.
04.2012 - 04.2014
- Audited import documents and provided segregation of goods as per sensitivity of cargo.
- Supported cargo mobility and contingency operation programs.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Checked import and transhipment documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer within specific SLA timeframes.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer service executive
Celebi Delhi Cargo Terminal Management India Pvt. Ltd
08.2010 - 04.2012
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Assistant Supervisor
CAPL, MIS
04.2009 - 08.2010
- Closely worked with International network with regard to delivery commitment and win positive customer experience
- Deal and troubleshoot import irregularities in support of custom and AAI (now CELEBI)
- Managed Import flight checking and loading for export cargo shipments
- Handled Valuable, Dangerous goods, sensitive and HEA cargo shipments
Education
MBA - International Business
Annamalai University
New Delhi 04.2007 - 05.2010
Bachelor of Arts -
Sri Venkateswara College, Delhi University
New Delhi 05.2004 - 04.2007
Skills
WAREHOUSE MANAGEMENT
INVENTORY
VENDOR MANAGEMENT
SLA
MANPOWER AND EQUIPMENT PLANNING
DANGEROUS GOODS HANDLING
Accomplishments
· Managed Ericsson India shipments in during their Plant operation in Jaipur in 2011.
· Deliveries of India’s first Formula One racing shipments in Sep-Oct. 2011.
· Special appreciation for managing the operation when operation was halted due to fire Incident at the terminal from Mr Murat Bas, Director, CDCTMIPL.
· Lead the flight segregation office and recorded highest single day tonnage of 900 tons.
· Lead the team of International Baggage section and restored operations at newly functional warehouse after renovation.
· Core member of implementation team of new software Cargocel to manage the warehouse operations.
· Winner of Kaizen of the Month on 02 occasions by providing process improvement ideas.
Certification
Dangerous good CAT 8 from IATA
Interests
Travelling new places and meeting people
Exercise and work out in Gym
Timeline
Senior Cargo officer
Celebi Delhi Cargo Terminal Management India Pvt Ltd.
01.2014 - Current
Cargo officer
Celebi Delhi Cargo Terminal Management India Pvt Ltd.
04.2012 - 04.2014
Customer service executive
Celebi Delhi Cargo Terminal Management India Pvt. Ltd
08.2010 - 04.2012
Assistant Supervisor
CAPL, MIS
04.2009 - 08.2010
MBA - International Business
Annamalai University
04.2007 - 05.2010
Bachelor of Arts -
Sri Venkateswara College, Delhi University
05.2004 - 04.2007