Zoho One
Sandeep Kumar Sharma
Head IT
Rishikesh
Summary
Desirous of an IT Service Management role to put 15 years of learnings into use to help the business meet strategic and operational goals by identifying opportunities to deploy new technology in a challenging workplace that welcomes innovative ideas and offers growth opportunities and positive environment for accomplishing projects.
Overview
17
17
years of professional experience
4
4
Certifications
1
1
Language
Work History
IT & Operation Manager
Linkwave Technologies Pvt. Ltd.
01.2018 - Current
- Configuring & monitoring Data center colocation of the company at Sify & STT data centers, along with monitoring of IT Infrastructure inside Data Centers to make sure smooth operation to achieve the SLA of 99.5% uptime.
- Fully responsible to planning and implementing of private network interconnection with Google, Netflix, YouTube, Amazon and other CDN networks to provide minimum latency to business and Enterprise customers across Uttarakhand region.
- Configuring Cisco & Huawei Routers & Switches to achieve High availability to provide the 99.5% uptime to the enterprise customers while using different protocols like BGP, HSRP, GLBP, MSTP etc etc.
- Responsible to look after team of 18 engineers Including NOC, Field Engineers, RF Engineers and Optical Splicers to avoid downtimes and to keep company infrastructure up and running.
- Responsible to communicate with Internet Exchanges like NiXi, Dec-IX, Mumbai-IX and Extreme-IX on behalf of company to resolve ongoing issues with peering from provider’s end.
- Responsible to submit bids on GeM and to list products time to time on GeM, have won 6 out of 7 Bids so far.
- Responsible to read & understand Government tenders requirements and furnish & draft all documents and legal compliance for company regarding MSME, DPIIT, ISO, Gem, GFR 2017 while submitting the bids on Public Procurements.
- Have installed more than thousand Access points in last 5 years for many universities, technologies including Ruckus, Grand stream, Unify, Aruba etc etc Have installed more than thousand IP Cameras link HikVision, CP Plus, Honeywell in last 5 years for many organizations.
- Responsible to issue Purchase Orders on behalf of company while comparing price and technical specifications and other aspects.
- Responsible to integrate back end applications for SSO to increase productivity of team and to look after DC, ADC, DNS, DHCP, Wifi, CCTV and other services.
- Set aggressive targets for employees to drive company success and strengthen motivation
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Developed and maintained relationships with customers and suppliers through account development
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Improved safety procedures to create safe working conditions for workers
IT/Operation Manager
Omniscient Solutions (The Smart Store U.S.A)
01.2017 - 01.2018
- Responsible to give training and brief description on all software and tools to users.
- Responsible to manage and looking after “Remote and Voice Tech Support Team” on 24x7 bases to more than hundred retail branch offices across United State to make sure smooth operation.
- Responsible to create and manage Datascape, Eroes, RQ4, and Payment Integrations Settings & Database accounts for more than hundred Locations.
- Fully responsible to planning and implementing LAN and WAN network structure, and setting up VPN infrastructure for Domain environment.
- Responsible to communicate with service providers like Verizon, Comcast, AT&T, Pental Data, Data Scape and IQ Matrix on behalf of company to resolve ongoing issues from provider’s end.
- Responsible to manage Technical Support portal or trouble ticketing system, and get ongoing IT issues fixed.
Manager - IT
Communication Solutions (We R Wireless U.S.A)
05.2013 - 01.2016
- Installation, configuring and managing primary and additional Domain Controller with primary and secondary Domain Name System server 2008 R2 SP1 (DNS) installed on both, checking Active Directory, replication and policies user and groups on daily basis.
- Managing Dynamic Host Configuration Protocol server 2003 Sp2 and Server 2008 R2 SP1 (DHCP).
- Managing Internet Information Server 6.0 (IIS) installed with Windows Server Update Services 3.0 (WSUS) on a Microsoft Server 2003, IIS 7.0 on Server 2008 R2 SP1 and check server on daily basis to make sure all clients are getting update by server on scheduled time.
- Fully responsible to install and manage Remote Installation Service (RIS) and Windows Deployment Service (WDS), to provide robust deployment.
- Managing and provide 24x7 support for Quick Books Enterprise Server version 12.1 installed on Microsoft Windows Terminal Server 2008 R2 SP1 (Remote Application).
- Checking all servers on daily basis to make sure network up and running.
- Worked on Microsoft Baseline Security Analyzer 2.2 (MBSA), Microsoft Security Assessment Tool 4.0 (MSAT), Microsoft Malicious Software Removal Tool (MSR) to check status of updates on all installed clients and servers.
- Installation, configuring and managing Symantec Endpoint Protection Management Enterprise Server Version 12.1 having more than 200 clients.
- Analyzing server reports on daily basis for security audit.
- Installation configuring and managing Quick Books Enterprise Edition Server version 12.1 installed on server 2003 Terminal Server, checking logs and resolve issue with in a deadline.
- Creating firewall rules in Gateway, Access list and applying domain policies to block security holes, and un-nesseccery applications in company’s intranet.
- Creating E-mail accounts and managing all Domain C Panel for Back Office, Corporate office and for all branch offices.
- Managing and configuring all access points and wireless point and checking logs on daily basis to avoid any down time.
- Managing all software licenses and tokens of company for both locations: US and INDIA.
IT-Administrator
Stargaze Entertainment. Pvt. Ltd.
01.2011 - 01.2013
- Installing and configuring QUBE Cinema Servers and checking the logs to prevent any down time.
- Applying operating system updates, patches, and configuration changes.
- Installing IBM Point of Sale machine and configuration.
- Creating Session and Schedule on VISTA Cinema Server installed on Microsoft Server 2003 SP2.
- Installing and configuration of Symantec Antivirus Management Console Server and checking same on daily basis to secure network from unknown threats.
- Worked on Domain Name Server, Active Directory, and Dynamic Host Configuration Protocols.
- Checking Backup on daily basis on Domain Controller and Additional Domain Controller and check event Logs for Error and creating report of daily IT Activities.
- Responsible to manage and looking after Projection Team and trained them to operate 2D and 3D QUBE cinema servers.
- Responsible to communicate with leading film development companies on behalf of company.
Network / System Engineer
Rudraksh Info Solutions. Pvt. Ltd.
06.2007 - 04.2010
- Worked on Dialers Contaque Ver.5 & Ver.5.1
- Applying operating system updates, patches, and configuration changes.
- Installing and configuring new hardware and software.
- User Creation, Campaign Creation, Lead Management.
- Scripts, Filters, Lead Filtering, And Campaign Monitoring.
- Configuration and Troubleshooting Windows Server 2003.
- Installation, Configuration and Troubleshooting of Audio Codes MP 1-04/08/24.
- Installation, Configuration and Troubleshooting of Wireless Routers.
- Worked on Paessler Router Traffic Grapher (PRTG) Network Monitoring Tool.
- Bandwidth Monitoring and Management, Usage, Uptime and Availability.
- Network Planning, Network Design, and Optimization, Monitoring and Management.
- Installation and Configuring Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Information Server 6.0 (IIS), Windows Server Update Services 3.0 (WSUS), Remote Installation Service (RIS), Printer Server, Windows Terminal Server.
- Worked on Microsoft Baseline Security Analyzer 2.2 (MBSA), Microsoft Security Assessment Tool 4.0 (MSAT), Microsoft Malicious Software Removal Tool (MSR).
- Configured and performed troubleshooting with routing and switching protocols
- Integrated data, voice and video networks for use in multi-site installations
- Streamlined processes for system upgrades, minimizing operational disruptions during critical transition periods
- Planned and implemented upgrades to system hardware and software
- Served as a trusted advisor to senior management on matters pertaining to network strategy development and long-term planning initiatives
- Identified and resolved network congestion issues and bottlenecks
Education
Skills
Continuous Improvement
undefinedCertification
270 Installing, Configuring, and Administering Microsoft Windows XP Professional.
Personal Information
- Father's Name: Late. Shri B.D. Sharma
- Date of Birth: 01/14/1987
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Academic Qualification
- B.C.A from Jaipur National University.
- Intermediate from U P BOARD, Uttarakhand.
- High School completed from U A BOARD, Allahabad.
Software
MRTG
Cacti
Site24x7
Manage Engine
Quick Books
Zoho Books
Interests
Now a days i am working on different financial applications like Zoho One and integrating it with custome modules to automate the Billing, Collection, Makertting and Payroll at the same time i like to read online blogs and join confrances to learn about on going technology updates
Timeline
IT & Operation Manager
Linkwave Technologies Pvt. Ltd.
01.2018 - Current
IT/Operation Manager
Omniscient Solutions (The Smart Store U.S.A)
01.2017 - 01.2018
Manager - IT
Communication Solutions (We R Wireless U.S.A)
05.2013 - 01.2016
IT-Administrator
Stargaze Entertainment. Pvt. Ltd.
01.2011 - 01.2013
Network / System Engineer
Rudraksh Info Solutions. Pvt. Ltd.
06.2007 - 04.2010
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