SANDEEP SINGH
Account Receivable (Sr Analyst)
Gurugram
Summary
Seeking a Good position in an esteemed organization that would help me expand my knowledge of the domain and put my financial reporting and planning skills to good use.
Seeking an opportunity to apply my advanced knowledge of Debt Collection, Operation Management, Data Analysis, Fintech ,Edtech and Nbfc and my experience with team-building and development.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Account Executive
Smartpaddle Technology
Gurugram
02.2023 - Current
- B2b, end to end credit collection and dispute management.
- Account reconciliation.
- Maintain and prepare ledger by various company tools.
- Payment followup with customers.
- Tracking invoices, making credit note,calling with customers for payment followups
- Ledger reconciliation and Visit clients according needs
- Payments followups by mails, emails phone calls and field visit
Senior Associate
Sunstone Educatiopn Technology Pvt Ltd
Gurugram
08.2021 - 01.2023
- Contact customers by phone tore mind them of overdue payments. Review customers 'profile and introduce the most effective collection actions. Follow up with customers with overdue payments through calling.
- Negotiate payment schedule that will ensure maximum profitability and account settlement other customer Resolving customer grievances, disputes and service issues and providing settlement as per mutual understanding between bank and customer on payments.
- Assign accounts daily basis on fields
- Managing a team around 20 members.
- Followup payment from student according his agreement 65k and 125k.
Senior Executive
Sbi Card And Payment Services Ltd
Gurugram
11.2019 - 08.2021
- Contact customers by phone tore mind them of overdue payments. Review customers 'profile and introduce the most effective collection actions. Follow up with customers with overdue payments through calling.
- Negotiate payment schedule that will ensure maximum profitability and account settlement other customer Resolving customer grievances, disputes and service issues and providing settlement as per mutual understanding between bank and customer on payments.
- Expert Skip Tracing .
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned.
Subject Matter Expert
Paisa Bazaar Marketing And Consulting Pvt Ltd
Gurugram
01.2019 - 11.2019
- Credit card and loan recovery writeoff Npa accounts
- Maintain daily team member activity.
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Executive
Hdb Financial Services Ltd
New Delhi
05.2015 - 01.2019
- Handling hdfc bank products credit card , personal loan, business loan, loan against property.
- Work as a assistant team leader.
- Bucket 0 to Npa accounts.
- Contact customers by phone tore mind them of overdue payments. Review customers 'profile and introduce the most effective collection actions. Follow up with customers with overdue payments through calling.
- Highest money collection. Got an appreciation letter for an outstanding performance.
- Many Times Awarded Star Performer and Employee of the Month.
Associate
Aegis Bpo
Gurugram
04.2014 - 05.2015
Education
Bachelor of Science - Science Education
Dr. Ram Manohar Lohia Avadh University
Uttar Pradesh 07.2011 - 03.2014
Associate of Science - Science Education
Kendriya Vidyalaya
Arunachal Pradesh 06.2010 - 04.2011
Associate of Science - Mathematics
Kendriya Vidyalaya
Arunachal Pradesh 06.2008 - 04.2009
Skills
Account receivable
B2b collections
Invoicing and Reconcialtion
Billing and collection
Recovery and writeoff
Field Recovery
MS excel and word
Tally
Dashboards
Mis reporting
Timeline
Senior Account Executive
Smartpaddle Technology
02.2023 - Current
Senior Associate
Sunstone Educatiopn Technology Pvt Ltd
08.2021 - 01.2023
Senior Executive
Sbi Card And Payment Services Ltd
11.2019 - 08.2021
Subject Matter Expert
Paisa Bazaar Marketing And Consulting Pvt Ltd
01.2019 - 11.2019
Executive
Hdb Financial Services Ltd
05.2015 - 01.2019
Associate
Aegis Bpo
04.2014 - 05.2015
Bachelor of Science - Science Education
Dr. Ram Manohar Lohia Avadh University
07.2011 - 03.2014
Associate of Science - Science Education
Kendriya Vidyalaya
06.2010 - 04.2011
Associate of Science - Mathematics
Kendriya Vidyalaya
06.2008 - 04.2009