Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Sandeep Kumar Suna

Sandeep Kumar Suna

Bengaluru

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager, Operation Planning

VMWARE
07.2022 - 12.2023
  • Lead sales planning for APJ & EMEA region with complete accountability on territory & quota assignment in SFDC & SAP.
  • Collaborate with commission finance to rollout Commission for 3000+ field sales and drive acceptance within defined timeline.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members. Implemented workflow management tools and dashboard to improve SLA by 35%.
  • Created automated dashboard on operational KPI which improved resource utilization by 25%.

Manager, Operations Excellence

Oracle India Pvt. Ltd
08.2010 - 06.2022
  • Leading a focused project management team to build strategic improvement plan for Quote to order operation and appreciated with best team award for five subsequent years for successful execution.
  • Lead three onsite\offsite process transition for M&A activities and integrate the acquired business into existing business model.
  • Managed project for on premise to Cloud system Transition which includes preparedness for 500+ HC operations.
  • I lead autobooking projects which helped revenue operation to autobook orders by eliminating manual validation for 93% online and 70% of offline orders.
  • Lead projects to implement partner & enrollment application which helps in auto renewing the partner membership without manual intervention and online submission through partner portal.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Quality Advisor

Convergys India Pvt.Ltd
04.2009 - 08.2010


  • Monitoring Vendor TSR calls and ensure adherence to ensure Vendor compliance to CSAT & FCR Guideline.
  • Continuously develop new and effective evaluation methods.Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Lead vendor communication to share constructive feedback and follow up on action plan.
  • Rejected materials, components, and finished products and documented reasons.

Education

Diploma in Foreign Language - Spanish

Bangalore University
Bengaluru, India
04.2010

Bachelor of Science - electronic science

Berhampur University
Brahmapur, India
04.2006

Skills

  • Business Development
  • Operations Management
  • Strategic Planning
  • Project Management
  • Staff Training and Development
  • Complex Problem-Solving
  • Key Performance Indicators
  • Cross-Functional Teamwork

Accomplishments

  • Best Team Award for 5 Subsequent Year (FY18-FY22)
  • Paramount Achiever Award for Manager in H1FY22
  • Executive Choice Best Manager AWARD in FY20
  • Outstanding Performer in FY19.

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)

Certification


  • PMP Certification Preparation Training - 35 Hours
  • Six sigma Black Belt

Timeline

Manager, Operation Planning

VMWARE
07.2022 - 12.2023

Manager, Operations Excellence

Oracle India Pvt. Ltd
08.2010 - 06.2022

Quality Advisor

Convergys India Pvt.Ltd
04.2009 - 08.2010

Diploma in Foreign Language - Spanish

Bangalore University

Bachelor of Science - electronic science

Berhampur University

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Sandeep Kumar Suna