Open To Work
SANDEEP KUMAR M
Bangalore,Karnataka
Summary
Customer-focused Operations Analyst with 6+ years managing order fulfillment and customer inquiries in manufacturing environments using SAP S4 HANA and Oracle ERP. Proven expertise in processing customer orders, resolving escalations, and coordinating with cross-functional teams (sales, logistics, production) to ensure 100% accuracy and on-time delivery.
Overview
6
6
years of professional experience
Work History
Operations Analyst
Herman Miller Pvt. Ltd.
Bangalore
10.2023 - Current
- Manage and process orders using Oracle ERP, ensuring 100% accuracy and adherence to company procedures.
- Monitor and publish reports on order statuses and hold codes, enabling a 15% reduction in order processing bottlenecks.
- Coordinated with customers and internal teams to resolve order-related inquiries and fulfillment issues, achieving timely resolution within 48 hours.
- Served as the main point of contact for handling non-billable service orders across the US and Canada.
- Contributed as core team member in User Acceptance Testing (UAT) for new tool implementation, facilitating smooth deployment and alignment with business requirements.
- Managed and documented knowledge management repository within team, enhancing accessibility and organization of information.
Operations Associate III
HP India Pvt. Ltd
11.2019 - 10.2023
- Managed order fulfillment across worldwide regions, proactively resolving EDI data discrepancies in SAP S4 HANA to prevent customer order delays and ensure seamless communication between manufacturing, sales, and logistics teams.
- Managed all modules of fulfillment (warehouse and factory) to ensure operational continuity.
- Liaised between IT and vendor teams to diagnose and resolve EDI issues, increasing invoice accuracy and reducing business disruptions.
- Coordinated with factory and warehouses for special shipping arrangements, drop shipment activities to meet urgent customer requirements.
- Streamlined fallout management processes, leveraging expertise to boost team effectiveness.
- Conducted User Acceptance Testing (UAT) and signed off on process improvements to streamline workflows and accelerate cash flow.
- Applied Lean Six Sigma methodology to develop sustainable solutions for structural challenges.
- Provided end-to-end training for new hires, facilitating smoother onboarding and integration into the team.
Education
Bachelor of Commerce -
MES Degree College
Bangalore06-2019
Executive M.B.A - Operations & Supply Chain Management
St. Joseph’s College
Bangalore06-2026
Skills
- SAP S/4HANA
- Order processing
- Order fulfillment
- Process improvement
- Supply chain management
- Issue resolution
- Client support
- Microsoft Office 365
- Teamwork
Accomplishments
• Spot Award, April 2023
• Serve the Customer Always, Dec 2024
• Star Performer, May 2025
• Serve the Customer Always, Dec 2024
• Star Performer, May 2025
Timeline
Operations Analyst
Herman Miller Pvt. Ltd.
10.2023 - Current
Operations Associate III
HP India Pvt. Ltd
11.2019 - 10.2023
Bachelor of Commerce -
MES Degree College
Executive M.B.A - Operations & Supply Chain Management
St. Joseph’s College