Hi, I’m
Sandeep Kumar Maddineni
Learning Evangelist
Hyderabad
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in enhancing the learning experience for organization by identifying and addressing business unit level learning needs. Seeking similar role within your organization.
Overview
13
years of professional experience
7
years of post-secondary education
7
Certificates
Work History
ServiceNow
Instructional Design Systems Consultant
1 2024 - Current
Job overview
- Learning Needs Assessment: Partner with leadership teams to identify and assess local learning needs, ensuring the alignment of learning solutions with enterprise standards
- Content Development & Collaboration: Collaborated with Subject Matter Experts (SMEs) and Learning teams to develop and refine content for various learning modalities, including instructor-led training, eLearning, and videos, with a focus on technical skills and R&D orientation
- Learning Engagement: Led and facilitated learning sessions, gathering feedback, and ensuring content relevance and engagement through innovative learning methodologies
- Program Coordination & Communication: Managed the end-to-end delivery of learning programs using ServiceNow PPM and other communication platforms, ensuring timely and effective learning experiences
- Continuous Improvement: Monitored learning program effectiveness through attendance and feedback, making necessary adjustments to address gaps and improve outcomes
- Standards Adherence: Worked with Enterprise Learning teams to apply best practices in learning development, delivery, and measurement, ensuring consistency and quality across programs
- Vendor Management: Engaged with local learning vendors to support the delivery of complex learning initiatives.
Thomson Reuters
Manager, Learning & Development
07.2021 - 11.2023
Job overview
- Developed and executed training programs for internal and external clients spanning across different business units viz. Legal, Tax & Accounting, Healthcare & Science, Risk & Fraud that significantly reduced onboarding time and increased product knowledge
- Led cross-functional teams to enhance content accuracy and delivery across various platforms
- Leveraged analytics to measure the impact of learning initiatives, improving employee engagement by over 30%
- Implemented communication strategies to boost learner engagement and streamline content management processes.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
ServiceNow
Knowledge Manager/Curriculum Developer
08.2019 - 07.2021
Job overview
- Championed the Knowledge-Centered Support (KCS) process, enhancing content creation and curation for internal teams
- Developed and delivered training content, including videos and curriculum, for internal product training
- Led cross-functional teams to improve knowledge asset accuracy and usability.
Crossover for Work
Senior Instructional Designer
07.2018 - 08.2019
Job overview
- Developed learning content for internal and external clients across different industries viz, SaaS, Manufacturing, Telecom, Drugs & Pharmaceuticals, etc, utilizing eLearning authoring tools like Articulate Storyline and Camtasia
- Designed custom interactive courses tailored to client needs by using reality-based scenarios, interactives and simulations.
- Piloted and converted brick and mortar classrooms into web-based e-learning courses.
- Managed multiple instructional design projects concurrently, meeting deadlines and exceeding client expectations.
- Collaborated with subject matter experts to create accurate and effective training modules.
- Introduced new learning management system features which streamlined course delivery process.
- Utilized cutting-edge authoring tools to create visually appealing e-learning courses that effectively conveyed complex information.
Broadridge
Sr. Technical Writer/Instructional Designer
01.2016 - 10.2017
Job overview
- Developed comprehensive user documentation and training materials for internal software applications
- Created video tutorials and simulations using Adobe Captivate and Camtasia.
Thomson Reuters
Publishing Coordinator
03.2011 - 03.2015
Job overview
- Led classroom training sessions and developed training manuals to enhance team productivity
- Managed content publishing workflows and liaised with cross-functional teams to ensure content quality.
Education
DeSales University
Bachelor of Arts from Philosphy, Psychology
04.2001 - 05.2008
Bangalore University
Bachelor of Arts from English Literature
Skills
Learning Needs Assessment
Instructional Design & eLearning Development
Content Development & Management
Project Management & Program Coordination
LMS Administration & Learning Technologies
Vendor Management
Stakeholder Engagement & Communication
Business process improvement
Client Relationship Management
Project Management
Quality Assurance Diagnostics
Teamwork and Collaboration
Certification
ATD Certified Instructional Designer
Languages
English
Hindi
Telugu
Timeline
Manager, Learning & Development
Thomson Reuters
07.2021 - 11.2023
Knowledge Manager/Curriculum Developer
ServiceNow
08.2019 - 07.2021
Senior Instructional Designer
Crossover for Work
07.2018 - 08.2019
Sr. Technical Writer/Instructional Designer
Broadridge
01.2016 - 10.2017
Publishing Coordinator
Thomson Reuters
03.2011 - 03.2015
DeSales University
Bachelor of Arts from Philosphy, Psychology
04.2001 - 05.2008
Instructional Design Systems Consultant
ServiceNow
1 2024 - Current
Bangalore University
Bachelor of Arts from English Literature