Sandeep Kumar C
Bengaluru
Summary
Dynamic Sr. Business Analyst with a proven track record of 10+ years, leveraging data analysis and stakeholder engagement to drive impactful solutions. Achieved $20 million in cost savings by reducing guest cancellations through targeted interventions. Skilled in automation strategies and process improvement, fostering cross-functional collaboration to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Sr Analyst
Target corporation India ltd
Bengaluru
08.2023 - Current
- Led end-to-end analysis of cancellation patterns across digital channels and guest touchpoints for T.com.
- Identified key drivers of churn—including UX friction, payment failures, through deep data analysis, and stakeholder interactions.
- Collaborated cross-functionally with product, engineering, and guest experience teams to implement targeted interventions, such as UI optimization. The initiative significantly decreased avoidable cancellations, improved guest satisfaction, and drove measurable revenue retention.
- Delivered a high-impact initiative that reduced guest cancellations, resulting in an estimated cost savings of ~$20 million.
Analyst
Target corporation India ltd
Bangalore
10.2019 - 08.2023
- Influenced the automation of the end-to-end order journey for fulfillment centers, enabling the recovery of $40 million in at-risk orders.
- Partnered closely with engineering and product teams to identify inefficiencies and failure points in the manual order processing workflow across multiple fulfillment centers.
- Leveraged data analysis to build a compelling business case for automation, highlighting root causes of delays and order drop-offs.
- Successfully drove alignment across stakeholders to influence and implement automated solutions that enhanced order tracking and reduced fulfillment errors, resulting in the recovery of high-value orders and improved operational resilience.
Support Engineer - I
Amazon India Development center
Bangalore
04.2019 - 10.2019
- Evaluated advertiser faced billing problems, and proposed bug fixes and minor code deployments during the sprint planning, along with reducing the count of tickets received on a weekly basis from 407 to 123 per week, thus reducing the inflow by 223%.
- Organization Name: Amazon India Development center, Bangalore, Karnataka
Catalog Lead
Amazon India Development center
Bangalore
02.2019 - 04.2019
- Worked closely with the machine learning teams to stabilize the various annotators for auto blocking of ads with certain keywords. This resulted in the improvement of machine accuracy from 7% - 43% for annotators from the categories such as Adult products, Knives, weapons and Graphical sexual images.
- Working closely with the partner teams and helped in reducing the inflow of tickets by 90%, which included constant reporting sharing and also working on a coaching plan for the partner teams.
- Organization Name: Amazon India Development center, Bangalore, Karnataka
Sr Content Reviewer
Amazon India Development center
Bangalore
03.2017 - 02.2019
- Worked on a pilot for moderating ads with certain annotators before they go live on the Amazon website.
- Trained and mentor a group of 40 peers to set up this process.
- Proven record of process improvement by conducting several analyses using huge data sets.
- Organization Name: Amazon India Development center, Bangalore, Karnataka
Content Reviewer
Amazon India Development center
Bangalore
03.2014 - 02.2017
- Worked on SP Relevance, Product Ads, CRP, New merchant review, XXX process review, Hawk eye outreach. Reviewed web sites for content quality based on Content Guidelines and ensured the ad with right content is pushed for the customers containing better quality and accuracy.
- Organization Name: Amazon India Development center, Bangalore, Karnataka
Process Executive
Infosys Limited
Bangalore
11.2012 - 03.2014
- Dealing with Broadband faults and orders, also troubleshooting the faults via remote diagnostics, using applications such as TELNET, NUNCAS, RADIUS etc.
- Organization Name: Infosys Limited, Bangalore, Karnataka
Education
Bachelor Of Engineering - Information Science
01.2012
Skills
- Java Programming
- MS Office
- Automation strategies
- Stakeholder engagement
- Process improvement
- Problem solving
- Project management
- Team leadership
- Data analysis expertise
Awards
- Recognition for building Domo cards for DES
- Appreciated for building Automations tools using Selenium for DES
Languages
- English
- Hindi
- Marathi
- Kannada
Timeline
Sr Analyst
Target corporation India ltd
08.2023 - Current
Analyst
Target corporation India ltd
10.2019 - 08.2023
Support Engineer - I
Amazon India Development center
04.2019 - 10.2019
Catalog Lead
Amazon India Development center
02.2019 - 04.2019
Sr Content Reviewer
Amazon India Development center
03.2017 - 02.2019
Content Reviewer
Amazon India Development center
03.2014 - 02.2017
Process Executive
Infosys Limited
11.2012 - 03.2014