Summary
Overview
Work History
Education
Skills
Timeline
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Sandeep R Nair

Sandeep R Nair

Operations Specialist
Al Karama, Dubai

Summary

Professional with a proven track record at Etisalat, with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Operations Executive

A&A Associate LLC
04.2025 - Current
  • Handled end-to-end business setup processes, including the submission, verification, and approval of company formation and licensing applications.
  • Coordinated with internal departments (Legal, Finance, and Compliance) to ensure accurate processing and timely delivery of services to clients.
  • Issued trade licenses, amendments, renewals, and cancellations in compliance with RAKEZ regulations and UAE government requirements.
  • Advised clients on documentation requirements, license types, business activities, and legal structures suitable for their business models.
  • Assisted in improving operational workflows, reducing license issuance turnaround times, and enhancing customer satisfaction.

Customer Service Representative

Etisalat
03.2024 - 03.2025
  • Resolved customer complaints and provided tailored solutions to enhance satisfaction.
  • Upsold products and services, consistently exceeding sales targets.
  • Successfully completed Etisalat training programs and earned certifications in customer service and sales techniques.
  • Collaborated with internal teams to improve service processes and customer experience.

Fresher to Operations Specialist

Guide House
11.2023 - 02.2024
  • Training:- completed comprehensive training in AR billing across hospital, physician and dental settings and accessed full-fledged knowledge of US medical billing processes and best practice.
  • Operations:- Transitioned to operations post-training, managing accounts receivables (AR) from 30 to 360 days.
  • Worked on diverse patients accounts and actively engaged in resolving billing issues.
  • Developed a deep understanding of AR volume and patient billing procedure.
  • Ensured accurate and timely billing and contributing to overall revenue cycle efficiency.

Media Analyst

Wipro Technologies
01.2021 - 08.2023
  • Research Media Analysis- working in Broadcast data monitoring and Insights (TVEyes). Research on News Media and Radio. Provide valuable information and insights to clients.
  • Provide Broadcast solutions, and identify advertisements and their schedules of broadcast.
  • Provide data and information for the Data Analytics team for further processing of data.

Business Development Executive

White Mart
09.2020 - 01.2021
  • Created Business in the B2B segment for Retail outlets by merging with existing retailers or new outlets.
  • Developed and Implemented Marketing campaigns for Increase sales.
  • Assisted in implementing additional two franchises to the White Mart fleet.

Education

MBA - Marketing And HR

Amity Global Business School
Bangalore
04.2001 -

BBM -

Amrita School of Arts And Science
Mysore
04.2001 -

Skills

Project Management

Customer service

Problem-solving

Active listening

Product knowledge

Administrative Skills

Data Handling

Timeline

Operations Executive

A&A Associate LLC
04.2025 - Current

Customer Service Representative

Etisalat
03.2024 - 03.2025

Fresher to Operations Specialist

Guide House
11.2023 - 02.2024

Media Analyst

Wipro Technologies
01.2021 - 08.2023

Business Development Executive

White Mart
09.2020 - 01.2021

MBA - Marketing And HR

Amity Global Business School
04.2001 -

BBM -

Amrita School of Arts And Science
04.2001 -

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Sandeep R NairOperations Specialist