Sandeev S J
Trivandrum
Summary
Dedicated and experienced Security Supervisor with over11 years in aviation customer service, security operations, and training. Proven expertise in managing terminal activities, ensuring safety compliance, and providing exceptional customer service. Recognized for leadership, problem-solving, and team training skills with certifications in Basic AVSEC and extensive knowledge in DCS systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Supervisor
Air Arabia Abu Dhabi
06.2023 - Current
- Monitor operational and security functions, including ramp, airside, check-in, and restricted zones
- Ensure safety and security compliance by overseeing GHA and GSA performance, recommending improvements
Customer Service Supervisor
Air India SATS Airport Services Pvt Ltd
01.2011 - 06.2023
- Supervised terminal activities, including check-in, visa/passport verification, and boarding procedures
- Ensured timely and error-free flight departures by adhering to SOPs and coordinating with HR for team rostering
- Delivered training on DCS systems and customer service, enhancing staff performance
Education
Bachelor of Arts - English Literature
Madurai Kamaraj University
12.2017
Diploma - Professional Ground Staff
Avalon Aviation Academy, Aptech
01.2009
Skills
- Aviation Security & Compliance (Basic AVSEC Certified)
- Customer Service Supervision
- Proficiency in DCS Systems (ALTEA, SABRE, LIAISON)
- Leadership & Training Capabilities
- Operational Monitoring & Incident Management
- Strong Communication & Multilingual Abilities (English, Hindi, Malayalam)
- Proficiency in MS Office Suite
- Team Rostering & Attendance Processing
Certification
- Basic Aviation Security (AVSEC) Certified
- DCS ALTEA Trainer for Air Arabia
- DCS SABRE Trainer for Etihad Airways
Languages
English (Proficient)
Hindi (Fluent)
Malayalam (Native)
Accomplishments
- Received appreciation from BU-Head AISATS for resolving an INAD passenger situation.
- Awarded for excellent customer service support by the General Manager of Etihad Airways.
- Certificate of Appreciation for Best Customer Service Agent from Vice President, Air India SATS Pvt Ltd.
Timeline
Security Supervisor
Air Arabia Abu Dhabi
06.2023 - Current
Customer Service Supervisor
Air India SATS Airport Services Pvt Ltd
01.2011 - 06.2023
Diploma - Professional Ground Staff
Avalon Aviation Academy, Aptech
Bachelor of Arts - English Literature
Madurai Kamaraj University
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