Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sandesh Dessai

Sandesh Dessai

IT Helpdesk Desktop Support
VASCO DA GAMA

Summary

Skilled IT Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Windows and Microsoft Office.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
1
1
Language

Work History

IT Help Desk Officer

Shalom IT Services
Panaji
01.2022 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Activated accounts for clients interested in new services.
  • Monitored systems in operation and quickly troubleshot errors.

Customer Support Supervisor

HISPL
Panaji Goa
01.2021 - 09.2021
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Assisted team members in resolving customer satisfaction issues.


Customer Support Engineer

SSNS Systems
VASCO DA GAMA
04.2010 - 12.2018
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Trained customers to use and maintain equipment to reduce service issues.

Information Technology Executive

Religare Technova IT Services Ltd
VASCO DA GAMA
08.2005 - 03.2010
  • Increased customer satisfaction by resolving issues.
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate Degree in Information Technology - Information Technology

All India Council of Education
Goa India
06.2007 - 03.2011

Skills

IT Service Management (ITSM) Oversight

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Certification

IT Professional Masters Program

Timeline

IT Help Desk Officer

Shalom IT Services
01.2022 - Current

IT Professional Masters Program

12-2021

Customer Support Supervisor

HISPL
01.2021 - 09.2021

Customer Support Engineer

SSNS Systems
04.2010 - 12.2018

Associate Degree in Information Technology - Information Technology

All India Council of Education
06.2007 - 03.2011

Information Technology Executive

Religare Technova IT Services Ltd
08.2005 - 03.2010

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Sandesh DessaiIT Helpdesk Desktop Support