Sandesh Ghadge
Operation Manager
Mumbai
Summary
To be associated with a firm this provides career development opportunities and contributes in its progress through my knowledge and skill.
Overview
9
9
years of professional experience
Work History
Operations Manager
Blinkit India Pvt Ltd ( Grofers )
Mumbai
06.2019 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Formulated processes to reduce downtime and financial loss.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developing short & long term strategy and establishing various functions of logistics activities such as Freight Management, Port Clearance & Support Services, Warehouse Management, Transportation Management, and Management of Service Provider
- Developing long-term partnerships with suppliers and vendors; managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms
- Managing logistics, which includes pricing / shipments queries / quotations, payment realisations & customer support Fore fronting warehouse operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the process
- Evaluating performance of service partners and developing/ adding new partners Evaluating vendor performance to ensure adherence to predefined specifications & supply of quality material / execution of job works
- Fore fronting 1500+ vehicle operations (First Mile, Last Mile & Reverse Logistics) in coordination with Supply chain team for efficient fleet management to the movement of FMGC Products between W/H to DP, Intracity Transfer, and so on
- Supervising 50+ Fleet Vendors in PAN India for fleet availability as per the requirement
- Organizing monthly audits, AMC checks of vehicles (Like Vehicle paper check, Drive license check, Fleet Sanitizations weekly report & so on)
- Managing incident report (Late Reporting, Breakdown, Driver Issue) with the limit of 0.5% & generate vehicle performance report accordingly by increasing or decreasing the vendor Business
- Contributing in vehicle Km optimizations, planning the costing of vehicle & negotiating with the vendor for cost reductions
- Taking part introducing the Green Fleet (Elect. Vans) for LM operations in Hyderabad Locations
Station Manager
Elastic Run Pvt Ltd
Mumbai
05.2017 - 05.2019
- Load Management
- Leading 2 Branches
- Responsible for 2 branch operations activity of West Zone
- On an average 5000 load monitoring daily
- Measuring the TAT performance & work towards shining the performance
- Achieved 2 nd position in west zone for achieving best delivery and c return in slot
- Engaging the subordinates achieving towards organizations goals
- Keep coaching the new joiners & organizing trainings to team
- Others accountability
- Supervising 300 + team members
- Keeping close track on attendance of all team members
- Maintaining all vehicle record
- Creating all bills for vehicles and non delivery associate
- Maintaining inventories and all assets
- Keep track on profit and loss for branches
- Keeping minimum expenses for branches
- Ensure to clear all transport expenses of the team (Kms)
- Arrange all merchant and seller pick ups and keep close track of end to end delivery
- Working towards enhancing the TAT performance
Area operation manager
Nuvoex logistics pvt ltd
11.2016 - 05.2017
- Profile
- Load Management
- Leading a team 18 Branch managers & 8 Assistant Managers
- Responsible for 18 branch operations activity of West Zone
- On an average 90000 shipments & 4 tonnage load monitoring daily
- Measuring the TAT performance & work towards shining the performance
- Engaging the subordinates achieving towards organizations goals
- Keep coaching the new joiners & organizing trainings to team
- Others accountability
- Supervising 120+ team members
- Keeping close track on attendance of all team members
- Ensure to clear all transport expenses of the team (Kms)
- Working towards enhancing the TAT performance
Team Leader
Shadowfax technologies pvt ltd
02.2016 - 11.2016
- Load Management
- Average 2 tonnage load handling throughout the day
- Processing 1200+ average shipments on a daily basis
- Maintain the connection TAT between the branches
- Monitoring end to end load movement from hub to branches
- Last Mile Operations
- On an average 700+ deliveries handled through the day
- Ensure to maintain the time slot for deliveries
- Make sure all the deliveries to be attempted
- Exceeding the delivery performance
- To satisfy customers delivery needs
- Reverse Pickups
- 500+ reverse pickups are handled in a day
- All shipments should be attested with necessary PPWK
- All consignment should be processed timely to destination
- Manifesting the shipments with Standard Ops process (SOP)
- Adhere to 100% connection for all Pickups
- Others accountability
- Supervising 40+ team members
- Preserve all petty cash related activity
- Keeping close track on attendance of all team members
- Ensure to clear all transport expenses of the team (Kms)
Service Support Executive
EKart Logistics Pvt. Ltd
10.2014 - 01.2016
- Tallying all the load receipt from Hubs to Service centre
- Assigning deliveries to Field Executive (Delivery Boys)
- Following with delivery boys for urgent & escalated deliveries
- Ensure to fulfill the consignee requirements
- Maintaining the delivery performance of the service centre
- Generation of Various reports for e.g
- TAT performance, Vehicle Kms., Cash collection, tally run sheet etc.
Customer Services Executive
DTDC india pvt ltd
Mumbai
02.2013 - 03.2014
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
Education
B. Com -
HSC - undefined
Skills
Project development and life cycle
undefinedTimeline
Operations Manager
Blinkit India Pvt Ltd ( Grofers )
06.2019 - Current
Station Manager
Elastic Run Pvt Ltd
05.2017 - 05.2019
Area operation manager
Nuvoex logistics pvt ltd
11.2016 - 05.2017
Team Leader
Shadowfax technologies pvt ltd
02.2016 - 11.2016
Service Support Executive
EKart Logistics Pvt. Ltd
10.2014 - 01.2016
Customer Services Executive
DTDC india pvt ltd
02.2013 - 03.2014
B. Com -
HSC - undefined
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