CRM
SANDESH KOTRAMADA
Customer Service And CRM
Bengaluru,KA
Summary
Creates and implements successful in Customer Service sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports, and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Customer Service & Sales and Marketing Executive
Herbalife International India Pvt. Ltd.
06.2020 - 05.2023
- Drove consistent revenue growth through strategic upselling, cross-selling, and proactive customer engagement.
- Managed the complete customer lifecycle, including onboarding, support, retention, and repeat sales.
- Handled high-volume customer interactions while maintaining service quality and compliance standards.
- Collected, analyzed, and reported customer feedback to identify trends, and improve service delivery.
- Maintained accurate CRM records, sales dashboards, and MIS reports for management review.
- Trained and mentored new team members on sales processes, product knowledge, and customer handling.
- Recognized five times for exceeding productivity and performance benchmarks.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
Front Office / Sales & Marketing Supervisor
Le Meridien Hotel, Bangalore
06.2017 - 12.2019
- Managed hospitality sales operations for corporate, walk-in, and event clients.
- Coordinated event marketing initiatives, banquet sales, and F&B promotions.
- Supported client acquisition, contract renewals, and long-term relationship management.
- Ensured high levels of guest satisfaction through proactive communication and service recovery.
- Collaborated with the front office, operations, and F&B teams for seamless event execution.
- Expanded market reach by identifying new business opportunities through prospecting activities such as cold calling and networking events.
- Collaborated with cross-functional departments to develop cohesive marketing materials, enhancing brand visibility and recognition.
- Implemented promotional events and product demonstrations that effectively showcased company offerings and boosted lead generation efforts.
- Led quarterly sales meetings to review goals, progress, and address any challenges or opportunities within the team.
- Achieved steady year-over-year growth in both revenue generation and market share acquisition through diligent attention to KPIs.
- Negotiated favorable contract terms with suppliers, maintaining positive supplier relationships while reducing overall costs for the organization.
Associate – Front Office / Sales & Marketing
Fortune JP Palace Hotel
07.2015 - 04.2017
- Supported sales managers with lead follow-ups, proposals, and promotional campaigns.
- Assisted in coordinating conferences, weddings, and corporate events.
- Maintained customer databases, reservations, and sales documentation.
- Handled guest inquiries, communication, and service coordination.
- Contributed to customer engagement initiatives and repeat business growth.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - Economics, English, Journalism & Mass Communication
University of Mysuru – SBRR Mahajana First Grade College
Mysore, India01.2015
Skills
Marketing analytics
Sales performance
Sales presentations
Marketing plan development
CRM management
Performance tracking
Strategic planning
Adaptability and flexibility
Teamwork and collaboration
Problem-solving
Relationship building
Excellent communication
Additional Information
· Passport: Valid until June 2029
· Availability: Open to international opportunities and relocation
Software
Excel
Power Point
Power BI
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Elementary (A2)
Telugu
Elementary (A2)
Malayalam
Beginner (A1)
Timeline
Customer Service & Sales and Marketing Executive
Herbalife International India Pvt. Ltd.
06.2020 - 05.2023
Front Office / Sales & Marketing Supervisor
Le Meridien Hotel, Bangalore
06.2017 - 12.2019
Associate – Front Office / Sales & Marketing
Fortune JP Palace Hotel
07.2015 - 04.2017
Bachelor of Arts - Economics, English, Journalism & Mass Communication
University of Mysuru – SBRR Mahajana First Grade College