Hi, I’m
SANDESH KUMAR
Technical Project Manager
Bengaluru
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
13
years of professional experience
2011
years of post-secondary education
1
Certification
Work History
Alcon Laboratories India Pvt. Ltd.
Project Manager
10.2021 - Current
Job overview
- Working as a Subject matter expert for Digital signage and HSE net and HSE DMS , Space management system, Physical security system.
- Process improvement, Process implementation in different process.
- Implemented Zero trust, helping to submit Cairo request to implement new application or tool.
- Performing application renewal process (include vendor coordination and PO review & negotiation)
- Cost management, resource management, vendor management, Knowledge base reviewer etc.
- Using Jira and Snow as a ticket tools.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
HCL Technology
Senior Technical Specialist and Subject matter expert
01.2017 - Current
Job overview
- Managing Incident, Change and Problem tickets.
- Creating weekly, Monthly and Quarterly report.
- Creating RCA and provide solution on Problem tickets.
- Providing solution on new installation of Digital Signage.
- Providing technical feasibility and costing for the new installation.
- Providing solution on Content management server like Appsapce server ,Fourwind and Korbyt.
- Managing more than 3000 client centers for Digital Signage.
- Managing Cisco WebEx and Zoom account.
- Working with different vendor like Cisco, Diversified and ASD team.
- Providing solution on Digital Signage Network, Content and Smart Display related issue.
- Managing Cisco DMP 430, Cisco edge 340, BrightSign, Naviset smart screen management Tool.
- Managing Cisco admin console.
Unisys India Pvt. Ltd.
Senior Analyst
05.2015 - 03.2017
Job overview
- Provide access to the user for different application, create mailbox and Distribution list, printer access and many more applications.
- Team Handling, managing their training programs.
- Provide Application and Window L1&L2 support.
- Taking the ownership of the ticket and provide the solution within the given time farm.
- Working on Incidents and follow up the incident till the closer.
- Providing process training to the new Associate.
- Providing solution on SAP Basis related query for different issue.
- Monitoring the running jobs on SAP server 7.30 version.
IBM India Pvt. Ltd.
System Integration Engineer/Audio visual support Lead
04.2012 - 05.2015
Job overview
- I was managing 12 VC rooms, 14 meeting rooms, 10 class rooms and 1 Auditorium.
- We were using HDX 9000, HDX 7000 and 500 series polycom device, Exton, switcher, DA and WOW digital signage.
- We’re Managing 35 wow digital Signage. Maintaining Veos server, upgrading player firmware.
- Maintaining and upgrading the Creston touch panel.
- Provide the desktop Video conferencing support like Life-size soft phones and Polycom Desktop application.
- Provided support on Meeting application like WebEx, Goto Meeting.
- Providing support on Audio and video bridge call.
- Installation and maintenance of projectors.
- Installation and Basic maintenance support on Cisco IP phones.
- SAP Transection monitoring, creating remote client copy, creating TMS, creating local client copy, monitoring of printing issues and Taking backup using BR tool etc.
- Desktop support like window installation, Outlook, Outlook application or Add-in, Microsoft Products and many different applications.
- Provide MAC support.
Education
Punjab Technical University
B.Tech from Information Technology
University Overview
GPA: 74%
JAC Ranchi
10th
University Overview
GPA: 68%
CBSE Delhi
12th
University Overview
GPA: 69%
Skills
Installation Configuration and Troubleshooting
Audio & Video conferencing Devices
Extron connectors
DA and switcher
Polycom HDX 7000
Polycom HDX 9000
Polycom HDX 9006
BrightSign XT1144
Brightsign HD1024
Brightsign HD1025
Creston Control system
Appspace CMS
Korbyt RMG
Cisco DMP
Cisco WebEx
Airwatch
Cisco Merak
Intune
Change control processes
CMS expertise
Vendor management
Brightsign network
Content Management Tool
Appspace Server
Fourwind interactive Poppulo
Korbyt Signage system
ServiceNow
Jira
Resource management
Agile project management
Project management
Project planning
Project planning and development
Risk management
Team collaboration
Work flow planning
Technical support
Task prioritization
Cost control
Document management
Customer relations
Budgeting and forecasting
Productivity improvement
Scope management
Root-cause analysis
Resource allocation
Agile methodology
Cost reduction and containment
Accomplishments
- Successfully Implemented new content management tool on larger scale approx. 1500 Centers.
- Supervised team of 50 staff members.
- Collaborated with team of multiple in the development of HSE net and workday integration using MuleSoft.
- Successfully Implement an Automation for Profile reactivation in three domains on WebEx CWMS server.
- Worked to implement license management on cloud webex, which help to save the non-active user license $25000.
- Reduced department operating costs by 28% in 6 months.
- Saved the company $ 15000 over 2 years by implementing a successful productivity improvement plan.
Certification
E-MDP - XLRI
Timeline
E-MDP - XLRI
01-2024
Project Manager
Alcon Laboratories India Pvt. Ltd.
10.2021 - Current
Senior Technical Specialist and Subject matter expert
HCL Technology
01.2017 - Current
Senior Analyst
Unisys India Pvt. Ltd.
05.2015 - 03.2017
System Integration Engineer/Audio visual support Lead
IBM India Pvt. Ltd.
04.2012 - 05.2015
JAC Ranchi
10th
01.2005
CBSE Delhi
12th
01.2007
Punjab Technical University
B.Tech from Information Technology
01.2011