Sandesh Kumar
Chikkamagalore
Summary
Seeking a challenging position with a progressive organization that will effectively utilize my knowledge and expertise, where I can grow with the organization and prove to be an asset for its effective functioning, be a team player for the achievement of organizational goals and its success
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waiter
P & O Ferries
06.2023 - 09.2024
- Providing exceptional customer service: ensuring a warm welcome, and personalized experience, for the passengers
- Working collaboratively with other teams: liaising with kitchen staff, housekeeping, and other departments to ensure seamless service
- Maintaining knowledge of onboard services and facilities: staying up to date on P & O Ferries9 services and facilities to make recommendations to passengers
- Cultivate positive, proactive relationships with all coworkers
- Support your team in keeping the restaurant running smoothly and beautifully
Waiter
Costa Cruise Line
08.2018 - 10.2022
- Taking orders and serving food and beverages: providing prompt, friendly, and attentive service to passengers
- Managing table settings and maintenance: Ensuring tables are set correctly, cleaned and sanitized between courses
- Maintaining knowledge of menus and offerings: staying up to date on menu items, ingredients, and preparation methods
- Lead and managed team of waiter staff in the implementation of food service and hospitality duties for the customers.
- Delegated job responsibilities and lead staff members daily while supporting management as needed.
- Trained new staff restaurant procedures, customer service expectations, and safety procedures
Assistant Waiter
Costa Cruise
06.2017 - 08.2018
- Clearing tables: Removing used dishes, glasses, and utensils form tables.
- Setting tables: setting tables with lines, silverware, and glassware.
- Assisting waiter: supporting waiter with serving food and beverages, pouring drinks, and delivering dishes.
- Maintaining cleanliness: keeping the dining area.
- Providing excellent customer service: responding to customer queries and resolving issues promptly
- Adhering to health and safety protocols: following proper procedures for handling food, cleaning, and waste disposal.
- Performing additional tasks: completing tasks assigned by management such as restocking suppliers
Snack steward
Costa Cruise line
06.2015 - 06.2017
- Food preparation: preparing and presenting snacks, such as sandwiches, fruits, and pastries.
- Buffet setup: setting up and maintaining the buffet area, including arranging food, utensils and garnishes.
- Snack service: serving snacks to guests, ensuring prompt and courteous service.
- Cleaning and sanitizing: Ensuring the snack area and equipment are clean and sanitized.
- Teamwork: collaborating with other staff, such as chefs, waiters, and housekeeping.
- Guest satisfaction: Ensuring guest satisfaction with snack quality and service
Assistant Manager
Café Coffee Day
07.2012 - 04.2015
- Supervise café operations, including staff and inventory management.
- Ensure excellent customer service.
- Maintain high-quality food and beverage standards.
- Control inventory, orders, and supplies.
- Manage budgets, expenses, and revenue.
- Train staff on customer service, products, and procedures.
- Implement strategies to increase sales and customer loyalty.
Team Member
Café Coffee Day
01.2011 - 06.2012
- Take orders and serve food and beverages.
- Manage tables, ensuring prompt service.
- Handle customer complaints and feedback.
- Maintain knowledge of menu and promotions.
- Process transactions and handle cash.
- Clean and reset tables.
- Assist with inventory management
Education
Hospitality Management -
01.2010
Higher Secondary Certificate -
Bankal college
01.2008
Secondary school certification -
Karnataka State Board
Karnataka01.2006
Skills
- Food temperature control
- Guest satisfaction
- Oral communication skills
- Attention to detail
- Organizational skills
- Communication skills
- Point of Sales systems
- Coaching
- Developing junior staff
- Coordination
- Supervision
- Safety and security policies
- High volume restaurant experience
- Serving standards
Sid Details
C31682625, Chennai, 02/19/21, 02/18/31
Cdc Details
MUM392915, Mumbai, 08/08/19, 08/07/29
Languages
- English - Fluent
- Italian - Basic
- Hindi
- Kannada
- Chinese - Basic
Personal Information
- Passport Number: W9689601
- Passport Date Of Issue: 01/30/23
- Passport Place Of Issue: Bangalore, Karnataka
- Passport Expiry Date: 01/29/33
- Date of Birth: 08/12/89
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above given information is true and correct to the best of my knowledge and belief.
Certification
- Marine Medical Clinic, P.S.S.R MMC / PSSR/37/12/2014, 12/11/14, Marine Medical Clinic, Mumbai
- PST, 4030186112240, 05/31/24, CMC Marine Academy, Chennai
- FPFF, 4030186122240, 05/30/24, CMC Marine Academy, Chennai
- EFA, 4030216101210, 07/23/21, Pondicherry Marine time Academy, Pondicherry
- STSDSD, 4030211481948, 07/10/19, Pondicherry Marine time Academy, Pondicherry
- PSF, 4030215211210, 07/23/21, Pondicherry Marine time Academy, Pondicherry
- Crowd Crisis Management, AIMS/CCM/06/4, 05/27/24, AIMS Institute of Marine students, Mumbai
Timeline
Waiter
P & O Ferries
06.2023 - 09.2024
Waiter
Costa Cruise Line
08.2018 - 10.2022
Assistant Waiter
Costa Cruise
06.2017 - 08.2018
Snack steward
Costa Cruise line
06.2015 - 06.2017
Assistant Manager
Café Coffee Day
07.2012 - 04.2015
Team Member
Café Coffee Day
01.2011 - 06.2012
Hospitality Management -
Higher Secondary Certificate -
Bankal college
Secondary school certification -
Karnataka State Board