Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sandesh Panchal

Sandesh Panchal

Data Analyst
Navi Mumbai

Summary

Detailed Data Analyst well-versed in various statistical methods such as descriptive and influential statistics. Independent and versatile individual skillful in identifying data issues and monitoring existing metrics. experienced in collecting data, establishing facts and drawing valid conclusions. Proficient in SQL , Tableau , Python , Excel paired with good report writing abilities.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Associate Account Manager

Sutherland
India
10.2019 - 06.2021
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Secured high-value accounts , through effective customer solutions .
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Analyzed account details such as usage and client comments to enhance understanding of effectiveness and client needs.
  • Developed innovative pitches to expand prospect understanding of company.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Case Manager

Cognizant
Navi Mumbai
07.2018 - 08.2019
  • Managed support services and fostered communication among small business customers in Australia.
  • Made sure clients have no problems with there internet connection from Telstra (Client) through NBN (National Broadband Network)
  • To check the orders mainly by using softwares like Maxim, NBN tool & OB tool
  • If the customer has demanded professional installation kit ,have to make sure the flow of all the appointments between technician and customer’s goes smoothly for installation of connection.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Bachelor of Management Studies - Finance

Pillai HOC College of Arts, Science & Commerce.
Navi Mumbai, Maharashtra
07.2015 - 05.2018

Post Graduate - Data Science & Business Analytics

Great Lakes Institute of Management Private School
Chengalpattu, Tamil Nadu
06.2021 - 06.2022

Skills

Business intelligence & Dashboard Designing

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Interests

Street Photography

Gaming

Computer Components

Timeline

Post Graduate - Data Science & Business Analytics

Great Lakes Institute of Management Private School
06.2021 - 06.2022

Associate Account Manager

Sutherland
10.2019 - 06.2021

Case Manager

Cognizant
07.2018 - 08.2019

Bachelor of Management Studies - Finance

Pillai HOC College of Arts, Science & Commerce.
07.2015 - 05.2018

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Sandesh Panchal Data Analyst