SANDESH PATOLE
Mumbai
Summary
Experienced Deputy Manager with in-depth knowledge of marketing strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
18
18
years of professional experience
Work History
Deputy Manager Retail Marketing & Project Manager
XYXX Apparels Pvt. Ltd.
Mumbai
07.2022 - Current
- Working on Technical Drawings and designing projects with the architect, design teams, and Civil & MEP team
- Hard negotiations with vendors to save costs for the company
- Doing quality checks during production stage at the vendor unit for Furniture & Fixtures
- Ensure quality deliverables with quality vendors
- Timely issuance of Purchase Order & Payments as per terms mutually agreed
- Working closely with Mall Management and Mall Operations team
- Launched EBO: Mumbai (Malad, Kurla and Vasai), Indore, Bangalore with Lite store
- Coordinated with other departments to ensure smooth functioning of activities.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained records of all operational activities for future reference.
Flowchart Retail Consultancy Pvt ltd.
02.2022 - 07.2022
- Handled Clients: XYXX, Baccarose (Parcos), Shiseido, Sisley, Yves Rocher, And Faber Castell
- Client Servicing: Key account management
- Project Management, (Operations, Project report)
- Vendor (Purchase) Management (In the procurement of materials and finalizing rates)
- Sending Project and site-wise Quotations for Signage, V.M
- P.O.P
- Co-ordinating with Channel partner for Production jobs & other Staff to complete the job as per client requirements
- Working on Technical Drawings and designing projects with technical & design teams
- Sharing day-to-day updates on the Status of Project work with clients.
Business Manager / Operations Head
Dentsu Aegis Network Pvt Ltd (Retail Division)
12.2019 - 11.2020
- Handled Clients: L&T Electric Switchgear, Schwarzkopf (Henkel Cosmetics), Tata Consumer, Nivea, Trucare, Funskool, Hasbro, Hansaplast
- Client Servicing: Key account management
- Project Management, (Production, Operations, Project report)
- Vendor Management
- Back-end commercial operations: Raise estimate, Issuing Vendor PO’s, Billing
- (Operations team reporting to me)
- Interaction with Corporate clients on behalf of company and increasing business of the organization
- Sending Project and site wise Quotations for Signage’s, V.M
- P.O.P
- Co-Ordinating with Production Department & other Staff to complete the job as per client requirements
- Sharing day to day updates on Status of Project work with clients
- Reporting to Division head.
Senior Business Executive Operations Head
Madison Communications (Retail Division)
08.2015 - 11.2019
- Handled Clients: Bluestar, Nivea, Funskool, Tata Housing, United Breweries, Danone Food & Brewerages, Crompton
- Worked on: Outwise Software for PO / Billing part
- Client Servicing: Key account management
- Project Management
- (Production, Operations, Project report)
- Vendor Management
- Back-end commercial operations: Raise estimate, Issuing Vendor PO’s, Billing
- Client Servicing: Interaction with Corporate clients on behalf of company and increasing business of the organization
- Co-Ordinating with Production Department & other Staff to complete the job as per client requirements
- Sharing day to day updates on Status of Project work with clients
- Preparing & maintaining files and making them ready for Billing
- Solving all the Queries of Clients & their supervisor
- Getting the Survey done for sites & sending for Approvals of Adaptations
- Sending Quotations for Approvals
- Getting the Billing done
- Reporting to Division head.
Assistant Manager as Corporate Relations & Operations
DMS Retail Works Pvt Ltd.
11.2012 - 07.2015
- Handled Clients: L’Oréal, Faces, Aeropharma, (Toys & Cosmetics Licensing brands) Mattel Toys, Funskool, HUL, General Mills, Club Mahindra
- Client Servicing: Key account management
- Project Management
- (Production, Operations, Project report)
- Client Servicing: Interaction with Corporate clients on behalf of company and increasing business of the organization
- Co-Ordinating with Production Department & other Staff to complete the job as per client requirements
- Sharing day to day updates on Status of Project work with clients
- Preparing & maintaining files and making them ready for Billing
- Solving all the Queries of Clients & their supervisor
- Getting the Survey done for sites & sending for Approvals of Adaptations
- Sending Quotations for Approvals
- Getting the Billing done
- Reporting to Department head.
Assistant Manager as Corporate Relations & Operations
DMS Retail Works Pvt Ltd.
11.2012 - 07.2015
- Handled Clients: L’Oréal, Faces, Aeropharma, (Toys & Cosmetics Licensing brands) Mattel Toys, Funskool, HUL, General Mills, Club Mahindra
- Client Servicing: Key account management
- Project Management
- (Production, Operations, Project report)
- Client Servicing: Interaction with Corporate clients on behalf of company and increasing business of the organization
- Co-Ordinating with Production Department & other Staff to complete the job as per client requirements
- Sharing day to day updates on Status of Project work with clients
- Preparing & maintaining files and making them ready for Billing
- Solving all the Queries of Clients & their supervisor
- Getting the Survey done for sites & sending for Approvals of Adaptations
- Sending Quotations for Approvals
- Getting the Billing done
- Reporting to Department head.
Assistant Manager as Corporate Relations & Operations
DMS Retail Works Pvt Ltd.
11.2012 - 07.2015
- Handled Clients: L’Oréal, Faces, Aeropharma, (Toys & Cosmetics Licensing brands) Mattel Toys, Funskool, HUL, General Mills, Club Mahindra
- Client Servicing: Key account management
- Project Management
- (Production, Operations, Project report)
- Client Servicing: Interaction with Corporate clients on behalf of company and increasing business of the organization
- Co-Ordinating with Production Department & other Staff to complete the job as per client requirements
- Sharing day to day updates on Status of Project work with clients
- Preparing & maintaining files and making them ready for Billing
- Solving all the Queries of Clients & their supervisor
- Getting the Survey done for sites & sending for Approvals of Adaptations
- Sending Quotations for Approvals
- Getting the Billing done
- Reporting to Department head.
Sr. Account Executive – Client Servicing
Planet Design
06.2012 - 11.2012
- Key account management
- Client Servicing: Interaction with Corporate clients on behalf of company and increasing business of the organization
- Sending Project and site wise Quotations for Signage’s, V.M
- P.O.P
- Co-Ordinating with Production Department & other Staff to complete the job as per client requirements
- Sharing day to day updates on Status of Project work with clients.
Sr. Account Executive – Client Servicing
Planet Design
06.2012 - 11.2012
- Key account management
- Client Servicing: Interaction with Corporate clients on behalf of company and increasing business of the organization
- Sending Project and site wise Quotations for Signage’s, V.M
- P.O.P
- Co-Ordinating with Production Department & other Staff to complete the job as per client requirements
- Sharing day to day updates on Status of Project work with clients.
Operations executive in Risk and Compliance
ICICI BANK LTD
07.2008 - 11.2009
- Compiling of data consisting of all types of deviations done by Phone Banking Officers
- Review and analyzing of all deviations (errors) with the respective Channel managers for process upgradation
- Providing feedback to the Channel Heads about the daily error rate and reduction of the same
- Analyzing system constraints and reporting same to the Business Development Unit
- Monitoring firm compliance issues which include: Sharing of Password, Protection of Customer Information, System Privacy, Misuse of Company’s Assets, Misuse of Camera Mobiles, Auditing the loopholes of the applications.
Operations executive in Risk and Compliance
ICICI BANK LTD
07.2008 - 11.2009
- Compiling of data consisting of all types of deviations done by Phone Banking Officers
- Review and analyzing of all deviations (errors) with the respective Channel managers for process upgradation
- Providing feedback to the Channel Heads about the daily error rate and reduction of the same
- Analyzing system constraints and reporting same to the Business Development Unit
- Monitoring firm compliance issues which include: Sharing of Password, Protection of Customer Information, System Privacy, Misuse of Company’s Assets, Misuse of Camera Mobiles, Auditing the loopholes of the applications.
Operations Executive in Internal Audit Team
ICICI BANK LTD
12.2007 - 06.2008
- Primarily responsible for the clearance of all cases (service requests and complaints) pending in the Business group tray and their assignments to respective departments (e.g
- CMRs, RMRs, Branches, RPCs) for further resolution
- Ensuring the resolution of these cases by constant follow ups in the specified TAT
- Executing the crucial activity of Cheque Stop Payment
- Preparation of weekly dashboard of errors made by the PBOs (Phone Banking Officers) and forwarding the same to the respective managers and Channel heads
- Providing training to the PBOs in cases of any product and process change and conducting regular dipsticks on the same
- Giving regular feedback and assistance to the erring officers and ensuring zero errors
- Analyzing the errors marked by various depts
- Against officers of the request captured and the further accepting and disputing on the same
- Preparation of daily huddles (daily updates of any products and process change) and communicating the same to the officers and TLs
- Handling cases related to fraud reported by clients and ensuring the resolution of the same within specified time.
Operations Executive in Internal Audit Team
ICICI BANK LTD
12.2007 - 06.2008
- Primarily responsible for the clearance of all cases (service requests and complaints) pending in the Business group tray and their assignments to respective departments (e.g
- CMRs, RMRs, Branches, RPCs) for further resolution
- Ensuring the resolution of these cases by constant follow ups in the specified TAT
- Executing the crucial activity of Cheque Stop Payment
- Preparation of weekly dashboard of errors made by the PBOs (Phone Banking Officers) and forwarding the same to the respective managers and Channel heads
- Providing training to the PBOs in cases of any product and process change and conducting regular dipsticks on the same
- Giving regular feedback and assistance to the erring officers and ensuring zero errors
- Analyzing the errors marked by various depts
- Against officers of the request captured and the further accepting and disputing on the same
- Preparation of daily huddles (daily updates of any products and process change) and communicating the same to the officers and TLs
- Handling cases related to fraud reported by clients and ensuring the resolution of the same within specified time.
Phone Banking Officer
ICICI BANK LTD
06.2006 - 12.2007
- My responsibility was to attend all the inflow calls of customers and prospective clients, providing appropriate information of the customer query, with the adherence of AHT (average handling time)
- My work was time-framed by stringent TAT the adherence to which was very critical to the SLA
- Solely responsible for handling all retail banking products like savings a/c, fixed deposits, Senior citizen a/c etc., providing appropriate information of the cm query, regular up-gradation of the products such as interest rates, RBI policies, AQB maintenance, new service charges as announced, clearing processes and changing in the resolution TAT and updating the same to the team members
- Responsible for the teams’ weekly call volume MIS and the escalation reports
- Follow-up with the escalations team to know the status of the escalated cases
- This opportunity aided me acquire a good amount of knowledge on retail banking process and procedures
- Gradually because of my good performance and a desire to learn more I was promoted to the Internal Audit team.
Phone Banking Officer
ICICI BANK LTD
06.2006 - 12.2007
- My responsibility was to attend all the inflow calls of customers and prospective clients, providing appropriate information of the customer query, with the adherence of AHT (average handling time)
- My work was time-framed by stringent TAT the adherence to which was very critical to the SLA
- Solely responsible for handling all retail banking products like savings a/c, fixed deposits, Senior citizen a/c etc., providing appropriate information of the cm query, regular up-gradation of the products such as interest rates, RBI policies, AQB maintenance, new service charges as announced, clearing processes and changing in the resolution TAT and updating the same to the team members
- Responsible for the teams’ weekly call volume MIS and the escalation reports
- Follow-up with the escalations team to know the status of the escalated cases
- This opportunity aided me acquire a good amount of knowledge on retail banking process and procedures
- Gradually because of my good performance and a desire to learn more I was promoted to the Internal Audit team.
Education
MBA - Marketing
Sunrise University
Mumbai09-2026
T.Y.B.COM., 2nd -
R.K.T. college, Ulhasnagar, Mumbai University
01.2005
H.S.C, 2nd -
R.K.T. college, Ulhasnagar, Maharashtra Board
01.2002
S.S.C, 2nd -
St. Jude’s High School, Kalyan, Maharashtra Board
01.2000
Skills
- Agile
- Collaborative
- Adaptive
- Quick Leaner
- Hardworking
- Business Development
- KAM
- Project Management
- Vendor Management
- Operations Management
Accomplishments
- XYXX Apparels: EBO Launch: Mumbai – 3 Stores, Indore, Bangalore with Litestore
- Schwarzkopf (Henkel): Pan India Salons & POP Execution.
- Nivea Product Launch: Shower Gel FSU, Milk Delight FSU & Tabletop launch events, Nivea Dumpbin FSU, Nivea Crème Tray (HIPS) DEO FSU, Walmart Shower gel FSU (Received appreciation from Walmart Team).
- Blue Star: Launch Waterpurifer across major metros, worked on press conference, various launch events and retail visibility at EBO’s & MBO’s
- Funskool: LEGO Store Execution (Hamleys), Launch 14 Funskool brands across Toys R Us stores starting from 1st store in India in Bengaluru.
- Disney & Bata: Bata Studio Execution (Disney Footwear). Disney Toys retail visibility across multiple store formats
- HUL: Angel will Fall Augmented Reality Event
- FOTL: Retails stores, EBO Stores launch with End-to-End Solution.
Personal Information
- Date of Birth: 18/04/1983
- Nationality: Indian
- Marital Status: Married
Languages
English / Marathi / Hindi
Hobbies and Interests
Travelling, learning new things, listening Music, Reading Books.
Disclaimer
I hereby declare that all the information stated above is true and complete to the best of my knowledge and belief and nothing has been concealed / distorted.
Timeline
Deputy Manager Retail Marketing & Project Manager
XYXX Apparels Pvt. Ltd.
07.2022 - Current
Flowchart Retail Consultancy Pvt ltd.
02.2022 - 07.2022
Business Manager / Operations Head
Dentsu Aegis Network Pvt Ltd (Retail Division)
12.2019 - 11.2020
Senior Business Executive Operations Head
Madison Communications (Retail Division)
08.2015 - 11.2019
Assistant Manager as Corporate Relations & Operations
DMS Retail Works Pvt Ltd.
11.2012 - 07.2015
Assistant Manager as Corporate Relations & Operations
DMS Retail Works Pvt Ltd.
11.2012 - 07.2015
Assistant Manager as Corporate Relations & Operations
DMS Retail Works Pvt Ltd.
11.2012 - 07.2015
Sr. Account Executive – Client Servicing
Planet Design
06.2012 - 11.2012
Sr. Account Executive – Client Servicing
Planet Design
06.2012 - 11.2012
Operations executive in Risk and Compliance
ICICI BANK LTD
07.2008 - 11.2009
Operations executive in Risk and Compliance
ICICI BANK LTD
07.2008 - 11.2009
Operations Executive in Internal Audit Team
ICICI BANK LTD
12.2007 - 06.2008
Operations Executive in Internal Audit Team
ICICI BANK LTD
12.2007 - 06.2008
Phone Banking Officer
ICICI BANK LTD
06.2006 - 12.2007
Phone Banking Officer
ICICI BANK LTD
06.2006 - 12.2007
MBA - Marketing
Sunrise University
T.Y.B.COM., 2nd -
R.K.T. college, Ulhasnagar, Mumbai University
H.S.C, 2nd -
R.K.T. college, Ulhasnagar, Maharashtra Board
S.S.C, 2nd -
St. Jude’s High School, Kalyan, Maharashtra Board
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