Photography
Sandesh Kumar
Consultant
Bangalore,Karnataka
Summary
NetSuite Consultant
Results-oriented, NetSuite Functional professional with 10+ years in the ERP/CRM industry solution across various domains like Software & Services, Communication & Media and Finance & Accounting.
An effective communicator with good analytical, technical and relationship management skills.
Ability to relate to people and significant experience working with steering committees and project teams.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
NetSuite Administrator
Piping Rock India Pvt Ltd
Bengaluru
2022.06 - Current
- Single point of contact for NetSuite IT in the company.
- Devised NetSuite scripts to improve system efficiency.
- Analyzed complex integration issues and worked on large enterprise and business-critical application Truecommerce.
- Maintained two Sandboxes and also refreshing them periodically.
- Worked with multiple finance/AP/AR teams to generate reports from NetSuite and also automating them.
- Evaluated software products like Truecommerce to determine compatibility with existing systems.
Senior IT Administrator (Team Lead)
Micro Focus Software India Pvt Ltd
Bangalore
2020.10 - Current
- Leading team of 6 across timezones.
- Worked closely with business leaders in smooth transitioning up 3 phases of business related to NetSuite. (Stack A, Stack B and Stack C)
- Worked closely with integration team to support data flow without hampering the day to day business.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues like P2P, O2C, R2R and integration.
- Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Defined and documented technical support best practices for NetSuite.
- Test and evaluate current process and setup for NetSuite to improve performance and stability.
- Communicate with NetSuite support to resolve beyond-admin-access issues.
- Maintain knowledge and familiarity with updates and improvements to be released in future releases.
- Ensure no systems are damaged with each new releases.
- Conducted interdepartmental meetings seeking and obtaining stake holders requirements. Placing emphasis on what system needs to accomplish so that we as experts could provide proposed solutions and test out many ideas within NetSuite sandbox.
- Interviewed, hired, trained and mentored 8 new staff by coaching daily, leading performance reviews and offering constructive feedback.
Senior Enterprise Application Support
Finastra
Bangalore
2020.02 - 2020.10
- Responsible for maintaining integrity of data for business conducted on Netsuite ERP/CRM.
- Customize access and security for 130 users both internally and externally.
- Build, test and bring to production customized solutions to meet executive needs and automate business processes.
- Train new hires for all departments and proactively communicate changes resulting from Netsuite updates. Manage relationship with vendors and partners to ensure optimal working conditions.
- Designed and revised configurations and customization of NetSuite as needed to meet evolving needs of business including creation of fields, workflow rules, custom reports, and dashboard.
- Played vital role in Audit conducted during the month of March 2020. Co-ordinated with Open-Air and Workday teams to get required report by PWC for audit purpose.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Exceeded goals through effective task prioritization and great work ethic
- Identified issues, analyzed information and provided solutions to problems
Netsuite Consultant
Deloitte Digital
Bangalore
2014.02 - 2019.08
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Collected requirements from end-customers and business partners for product upgrades, added features and new product development
- Fully implemented NetSuite ERP and CRM modules along with full data migration of accounting, items, customer and vendor data from legacy systems. Has played supporting role in large NetSuite implementation for 400 users
- Develop User's Guides and provide extensive training to End Users, allowing them to fully comprehend and utilize functionality of implemented solutions
- Trained around 400 people in batches of 30 for process involving Netsuite, Zuora and Apptus
- Total revenue impact of 800 million dollars was achieved in first three months of support phase of Major Integration project
Lead Consultant
Proquest Solutions/Aashna Cloudtech
Pune
2012.02 - 2014.02
- Developed Workflows to cater configuration requirements of Business
- Developed Saved Searches to facilitate customizations such as Reports
- Managed offshore team for technical development delivery in NetSuite ERP solution for Leading Retail Company in Dubai with great appreciation from client
- Adept at configuring all standard modules of NetSuite and has worked on various domains in past. Is well versed with standard CRM and ERP processes and can help PM with inputs on AS-IS implementation
- Design and Development of automations/customizations through SuiteFlows
- Prepared CSV files accurately for large volumes of data for CSV Upload in NetSuite.
Uploaded transactions such as Journals, Purchase Orders, Sales Orders, Invoices and Bills.
Uploaded Master lists such as Items, Customers, Vendors and Employees.
Uploaded Fixed Assets records along with Depreciation History details
Senior Associate
Wipro
Delhi
2010.09 - 2012.02
- Worked as a Senior associate for HP Printer technical support for North American region
Client Service Analyst
Theorem India Pvt Ltd
Mysore
2009.08 - 2010.03
- Worked as a CSA for Microsoft and Google clients where we monitored their ads on different websites
Education
Bachelor of Engineering - Electrical And Electronics
Ghousia College Of Engineering
KA 2005.06 - 2009.07
Skills
ERP
undefinedInterests
Timeline
NetSuite Administrator
Piping Rock India Pvt Ltd
2022.06 - Current
Senior IT Administrator (Team Lead)
Micro Focus Software India Pvt Ltd
2020.10 - Current
Senior Enterprise Application Support
Finastra
2020.02 - 2020.10
Netsuite Consultant
Deloitte Digital
2014.02 - 2019.08
Lead Consultant
Proquest Solutions/Aashna Cloudtech
2012.02 - 2014.02
Senior Associate
Wipro
2010.09 - 2012.02
Client Service Analyst
Theorem India Pvt Ltd
2009.08 - 2010.03
Bachelor of Engineering - Electrical And Electronics
Ghousia College Of Engineering
2005.06 - 2009.07
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