Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Activities
Timeline
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Sandesh Shende

Sandesh Shende

Nagpur

Summary

Highly competent professional with a proven track record in driving operational excellence, executing key initiatives, and overseeing projects through process optimization. Experienced in Billing, Collections, Customer Sales & Service and Project Management. Committed to fostering a culture of continuous improvement, delivering outstanding results, and contributing to organizational growth.

Overview

13
13
years of professional experience

Work History

Lead – Billing & Collections

Valethi Technologies LLP
07.2023 - Current
  • Managing a team of 8 people responsible for creating client invoices in line with company policies and contractual terms.
  • Monitor accounts receivable and follow up on overdue payments through collection efforts.
  • Develop and track KPIs for billing accuracy, collection efficiency, and Days Sales Outstanding (DSO).
  • Implement process improvements to reduce payment delays and enhance cash flow.
  • Coordinating with extended teams to resolve payment mismatches, billing discrepancies.
  • Onboard new hire to the team, training and orientation of the process.
  • Drive process enhancement projects among the team members and cross skilling them.
  • Managing reports on billing status, collections performance, aging analysis and other data dashboards for leadership review.
  • Resolving team concerns and supporting their professional development through various initiatives.

Co-Founder

Primordial Services Pvt. Ltd
08.2022 - 07.2023
  • Co-founded a company for reselling beauty, cosmetics products and offering salon services in Nagpur by the brand name of 'Hey Pretty'.
  • Managed day to day Business Operations, Sales, Finance, Marketing, Social-Media etc.
  • Operated the business with a small team of 6 people and allocated responsibilities accordingly.
  • Performed business planning, defined working culture, and identified market opportunities regularly.
  • Managed business finances from inception and developed go to market strategies.

Project / Program Mgmt. Analyst /Associate Team Lead

Dell International Services India Pvt. Ltd.
09.2015 - 08.2022
  • Provided end-to-end operational support to global program managers, coordinating with cross-functional teams.
  • Developed and delivered SLA-bound reports using Salesforce and internal tools for enterprise and commercial accounts.
  • Served as the single point of contact for multiple global accounts, managing escalations and ensuring customer satisfaction.
  • Onboarded new customers by setting up online ordering portals and collaborating with Sales, Finance, and Collections teams.
  • Trained, mentored, and supported team members; created newsletters and conducted ad-hoc process training

Sr. Sales Executive

Alacrity E-Commerce Solutions Pvt. Ltd.
06.2012 - 06.2015
  • Company Overview: http://www.factoryoutletstorecom
  • Effectively managing inbound sales calls for a US Process, selling GPS, marine devices, handheld radios, and many other products.
  • Ensuring exceptional customer interactions and addressing their inquiries effectively.
  • Demonstrating strong sales skills by converting enquiry calls into successful sales.
  • Consistently achieving and surpassing sales targets.
  • Http://www.factoryoutletstorecom

Education

Bachelor of Computer Applications -

Dr. C.V. RAMAN UNIVERSITY
Bilaspur, India
06-2016

Skills

  • Project & Program Mgmt
  • Process Automation & Documentation
  • Reporting & Analysis
  • Training & Development
  • ERP systems
  • SAP Ariba, Power BI
  • Sales & Customer Service
  • Customer Account Mgmt
  • Account Reconciliation
  • Dispute resolution
  • Performance Measurement

Languages

English
Marathi
Hindi

Personal Information

  • Date of Birth: 11/06/87
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby inform that the information mentioned above is correct to the best of knowledge and belief.

Activities

Actively participated in social activities (CSR) organized by Dell International Services Pvt. Ltd at various locations.

Timeline

Lead – Billing & Collections

Valethi Technologies LLP
07.2023 - Current

Co-Founder

Primordial Services Pvt. Ltd
08.2022 - 07.2023

Project / Program Mgmt. Analyst /Associate Team Lead

Dell International Services India Pvt. Ltd.
09.2015 - 08.2022

Sr. Sales Executive

Alacrity E-Commerce Solutions Pvt. Ltd.
06.2012 - 06.2015

Bachelor of Computer Applications -

Dr. C.V. RAMAN UNIVERSITY

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Sandesh Shende