Sandesh Sidanale

Coupa Software

Pune, Maharashtra

03.2021 - Current

Integrated PCI Service with Coupa Travel Product: Led the integration of PCI- compliant payment services with Coupa Travel, ensuring robust security standards and seamless payment functionality
Oversaw the full integration lifecycle to enhance payment processing capabilities
CoupaPay Integration: Spearheaded the successful integration of CoupaPay’s
Virtual Card functionalities into the Coupa Travel platform
Coordinated cross- functional efforts to ensure a smooth and efficient integration process
Customer Escalation Management: Effectively managed and resolved complex customer escalations, addressing technical issues and ensuring high levels of customer satisfaction
Demonstrated strong problem-solving skills to handle critical situations
Cross-Functional Collaboration: Collaborated with teams across Mobile
Expenses, and CoupaPay on various projects
Gained exposure to new tools and methodologies, contributing to a comprehensive understanding of different aspects of the product
Solution Development and Implementation: Developed and implemented solutions to reduce future escalations by enhancing product documentation and improving user interfaces
Contributed to proactive measures to prevent recurring issues
Automation Enhancement: Analyzed and improved automation coverage by incorporating additional tests across various types, including Unit, Functional UI, API, Booking, E2E, and Mobile tests.