Sandesh Sirsikar
Project Manager
Mumbai
Summary
Infrastructure Project Manager with a proven track record at AtoS Global IT Solutions. Experienced in various roles, including Technical and Operational, IT Service Management, and Project Management. Adaptable to technical and process service delivery challenges, specifically in Datacentre solutions. Successfully implemented these solutions across diverse business modules for customers in Healthcare, FMCG, Telecom, Banking, and IT support sectors.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
IT Infrastructure Project Manager
ATOS IT Services And Solutions
06.2021 - Current
- Successfully manage IT infrastructure projects from initiation through to closure, ensuring alignment with business goals and stakeholder expectations.
- Define and enforce project scope, budget, and schedule, ensuring that any changes to the project plan are documented and communicated, and accurately reflected in updated project timelines and cost projections.
- Lead Stakeholder Management, Resource Management, Risk Management, and Escalation Management activities, fostering effective communication and collaboration across all project teams and stakeholders.
- Create and maintain critical project documentation, including Project Implementation Plans (Runbooks), Project Dashboards, and RACI Matrices, providing stakeholders with regular, detailed updates on project performance.
- Develop and execute communication plans to ensure timely and transparent updates to stakeholders, keeping all relevant parties informed of project developments.
- nsure adherence to organizational policies, procedures, and industry best practices, while ensuring projects comply with PMO guidelines, SOPs, and other internal standards.
- Mentor and support teams through Agile Scrum methodologies, fostering an environment of collaboration, iteration, and continual delivery of value.
Service Manager / Project Manager
AtoS Global IT Solutions and Services Pvt. Ltd
01.2018 - 05.2021
- Acted as Service Owner and Project Coordinator for Dell & Cisco Data Center in a Box (DCiaB) services, overseeing end-to-end service delivery and ensuring alignment with customer requirements.
- Led continuous service improvement initiatives for daily operations, providing expert advice and process enhancements to optimize service performance and customer satisfaction.
- Managed Dell/EMC and Cisco hardware maintenance, ensuring contract renewals, service prolongations, and vendor relationships remained in good standing.
- Responsible for creating and maintaining RAID logs to capture risks, actions, issues, and decisions, ensuring proactive management and resolution of project and operational challenges.
- Directed infrastructure projects, including the upgrade of applications hosted in VMware, Windows environments, and Cloud instances, improving scalability, performance, and efficiency.
- Actively contributed to cross-functional architectural sessions and design meetings, ensuring alignment between technical and business requirements.
- Collaborated with team members to drive process quality improvements, resulting in enhanced operational effectiveness and streamlined workflows.
- Prepared and tracked key project sub-plans including Project Schedule, Communication Plan, Release Plan, Issue Log, Risk Management Plan, Change Management Plan, and Resource Management Plan.
- Successfully implemented new processes that led to a 20% increase in operational efficiency.
- Worked closely with the Transition Manager on ongoing transitions, including understanding the MAIA model, Statement of Work (SoW), and Service Operation Handover (SOHB).
- Utilized ServiceNow (SNOW) ticketing tool to integrate external client and internal systems, improving the ticket management process by consolidating multiple systems into a single streamlined platform.
Infrastructure Managed Services
AtoS Global IT Solutions and Services Pvt. Ltd
01.2015 - 01.2018
- Responsible for the End to End change control process, performing the technical and administrative functions associated with the Change Management Process for the region
- Managing stakeholder communication, responsible to ensure that standardized methods and procedures are used resulting in the efficient and prompt handling of processes
- Created & modified change management ASMM document by giving inputs and track changes
Managed Services, Asia Pacific
AtoS Global IT Solutions and Services Pvt. Ltd
01.2011 - 01.2015
- Implementation & Support CA Unicenter NSM R11 & 3.1 for Leading Bank customer all over Asia Pacific
- Responsible for overall CA-NSM administration, configuration, and maintenance
System Administrator
Capgemini India Pvt. Ltd
01.2010 - 02.2011
- Project: Infrastructure Services, Europe Implementation & Support for 24 overseas clients on CA Unicenter products & IBM Tivoli monitoring across 4 data centres
- Remote Management & Administration of Enterprise infrastructure Management using various versions of Unicenter from 2.4 to r11.x
- Had been 3 weeks onsite to Germany - Knowledge Transfer for offshoring business on Unicenter CA and implementing new monitoring tool for SAP servers to monitor via Realtech
System Administrator
AtoS Global IT Solutions and Services Pvt. Ltd
07.2006 - 01.2010
- Project: Managed Services-UKIMO, UK Joined and worked as System Administrator for 2nd Level support for Windows Operating Systems and Server management
- The support consisted of managing and administering over 1500 servers using the server automation system (Opsware Server Automation System)
- Support included administering Active Directory, Patching activity, Server Maintenance activity, Exchange, Application and database servers
- Vendor management
Education
Master of Computer Applications -
LBHSST, Mumbai University
Mumbai, India 04.2001 -
Bachelor of Computer Applications -
Pune University
04.2001 -
Skills
Project Management
Resource Coordination
Process Improvement
Strategic Planning Vendor Relationship Management
Team Building
People Management
Communications
IT Service Management & ITIL
Risk Management
Agile Development and Best Practices
Scrum Practices
Jira, Service Now
Certification
ITIL Foundation
Timeline
IT Infrastructure Project Manager
ATOS IT Services And Solutions
06.2021 - Current
Service Manager / Project Manager
AtoS Global IT Solutions and Services Pvt. Ltd
01.2018 - 05.2021
Infrastructure Managed Services
AtoS Global IT Solutions and Services Pvt. Ltd
01.2015 - 01.2018
Managed Services, Asia Pacific
AtoS Global IT Solutions and Services Pvt. Ltd
01.2011 - 01.2015
System Administrator
Capgemini India Pvt. Ltd
01.2010 - 02.2011
System Administrator
AtoS Global IT Solutions and Services Pvt. Ltd
07.2006 - 01.2010
Master of Computer Applications -
LBHSST, Mumbai University
04.2001 -
Bachelor of Computer Applications -
Pune University
04.2001 -